Customer Service Project

***S ***E Apt#* Salt Lake City UT *****

Sanup Bhulawala

Email: **********@*****.***

OBJECTIVE

To secure a full time position as a Business Analyst that will utilize my analytical and technical skills with business

experience

TECHNICAL SKILLS

Oracle Applications, TOAD, Teradata, SQL Developer, MS Sharepoint

Business Applications

C, Java, SQL, Visual Basic, HTML, ASP, PHP, XML, Javascript, Unix

Scripting Languages

Adobe Photoshop, Macromedia Flash & Dreamweaver, HTML, CSS

Web Development

Microsoft Visual Studio, Microsoft SQL Server 2005, Microsoft Visio, Microsoft

Other Software Packages

Excel, Microsoft Word, Adobe Acrobat, MySQL, SQLPlus, SQL Developer, Oracle, Crystal Reports, all FTP Client

Applications, Putty

WORK EXPERIENCE & PROJECTS

Business Systems Analyst, Overstock.com, January 2008 – present

Analyze current business needs and present new opportunities

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Estimate project scope and document specs for multiple software projects

Interact with different stakeholders to gather output interest

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Manage project timeline and schedule

Create use cases, user stories, and process flow charts for development projects

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Use Confluence as a tool to consolidate all documentation

Actively work with developers and QA to assure timely delivery of projects

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Ensure and verify issues surfaced in testing are addressed

Participated in developing test cases

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Perform user acceptance tests on software applications

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Provide support and input to several projects among different organizations of the company

Maintain backlog of enhancements in a SCRUM environment

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Integrate business partners to Overstock via EDI or Web Services (API) solution every month

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Work with EDI x12 and API business partners on mapping specifications

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Interpret raw EDI file or XML logs to clarify issues

Guide vendors through the testing and implementation of EDI and API solution

Troubleshoot issues related to communication methods of Web services, FTP, and AS2

Developed EDI 850 file generator using VB to simplify team’s task

Perform Unit & QA Testing for Partner Integration utilizing Unix skills

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Provide daily support to Internal users through JIRA ticketing system

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Provide quick feedback to issues and its resolutions

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Extensively use TOAD and Teradata for researching and analyzing vast data sets

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Using complex SQL queries to generate reports

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Recognize patterns while analyzing data and report any inconsistency

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Review critical problem situations affecting end users and recommend resolution

Keep business informed on latest issues and the expected fix

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Audit databases to ensure data reliability

Working knowledge of RDBMS technology

Solid understanding of ERP systems

Support and recommend enhancements to existing and new applications

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Quickly grasp object oriented design and coding practices in applications

Function as liaison between CS, ERP, Business Users, Developers, and Network Engineers

Extensive knowledge on CS operations: technical and functional

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Assist and train new team hires on system flows

Use JIRA as an interface to log bugs and tasks, and track work done by development team

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Document issues, solutions, new processes for future review on Confluence

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MIS Graduate Assistant, YETC Lab, Utah State University, March 2006 – December 2007

Provide a variety of technology user support for faculty, students, and staff on both Windows and

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Macintosh platforms

Troubleshoot hardware and software problems with well developed analytical communication and customer service

skills

Managed daily operations at all computer labs

Trained new staff for general computer lab support

Indian Student Association (ISA) Web Designer, October 2007

• Designed an interactive website for Indian students at Utah State University

Created logo for Indian Students Association

Used Photoshop and Flash for providing a graphical interface

Hand coded HTML, CSS, and PHP scripting in Notepad++ for styling pages

Implemented a search and contact form for better user support

Used MySQL for database support

Database Implementation, Phiva Hair Salon and KDAtkee Construction, January 2007 April 2007

• Designed an effective Internet presence for two companies: KDAtkee Construction company and Phiva

Hair Salon

• Implemented PHP code for connecting to the database

Mapped the database structure for the website

Created stored procedures and views to extract data from SQL Server

Information Systems Project, Utah State University, January 2006 – April 2006

Developed information systems for West Haven City Council utility payment system using the SDLC

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methodology

Involved UML process as a modeling standard

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Assisted team in systematically preparing all the phases of the SDLC for the project

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Developed individual assigned detailed program design specifications, program codes, and test plans

Completed user documentation and instruction manual

Decision Support System Project, New Jersey Institute of Technology, August 2005 – December 2005

Developed PC based software that analyses and compares user’s criteria to provide a list of colleges

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Facilitates decision making for students from their given criteria

Considers ratings on different user needs and preferences to provide the optimum results

Based on Visual Basic and MS Access architecture

EDUCATION

MS Business Information Systems with a MIS emphasis, Utah State University, Logan, Utah, December 2007

GPA – 3.81 overall

BS Commerce with Accounting emphasis, H.R. College, Mumbai, India, May 2003

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