Customer Service Design

Elizabeth Koopman

** **** ***** **

Colchester, CT 06415

Cell: 860-***-****

******@****.***

SUMMARY

Interior Designer with comprehensive experience working with corporate clients to facilitate

better utilization of space within interior environments. Cost reductions are realized by

maximizing space utilization while making it functional and aesthetically pleasing. Business

models effectively moved forward, enabling the customer to meet strategic objectives. Enhanced

performance and productivity are the result of a more efficient work environment. Demonstrated

critical communication and interpersonal skills, resulting in the successful and seamless

completion of projects. Proven record in handling fast paced projects satisfying customer

requirements and expectations. Extensive knowledge of furniture systems allows for re-use of

furniture in the most cost-effective manner.

OBJECTIVE

Seeking design position where my skills and experience as a designer and space planner and my

commitment to providing excellent customer service can be utilized in handling multi-faceted

projects.

PROFESSIONAL EXPERIENCE

2000-2009 Outsource Design Group North Haven, CT

Interior Designer

Responsible for the design, space planning, and move management of 500,000 square feet

of corporate space at The Hartford Insurance Company.

Met with business leaders to gain a clear understanding of the business procedures and the

strategic goals; then provided solutions that would enable the customer to reach those goals.

Assisted with the change management required to implement “Workplace of the Future”, a

new approach for the customer in reference to space allocation. “Workplace of the Future”

involved an innovative approach to both individual space as well as community and

collaborative space.

Managed projects from inception to completion; including test fits, space planning, budget

preparation, scheduling, power and communication location plans, installation plans, move

management, installation supervision and punch lists.

Utilized existing inventory for cost savings.

Offered solutions to keep disruption to business to a minimum during moves

and reconfigurations.

Provided excellent customer service, interfacing with senior leadership and individuals.

Coordinated and collaborated with various trades.

1984-2000 Hazen’s Office Interiors Middletown, CT

Staff Interior Designer 1984 to 1992

Design Manager from 1993 to 2000

Supervised and managed design staff.

Administered all phases of the design process, clients included:

GE, Pfizer, Vectron, Liberty Bank, US Surgical, Bigelow Tea, Omega Engineering.

Programming/gathering and analyzing data to determine client requirements.

Developed Space Plans and detailed furniture layouts.

Communicated with corporate clients, account executives and contractors, to coordinate and

implement projects.

Conducted budget preparation/analysis.

Selected product, color and finish materials appropriate for the intended environment.

Prepared color/boards and graphic presentations.

AutoCAD Proficient

PROFESSIONAL ACHIEVEMENTS

State of Connecticut- Registered Interior Designer, Registration #479.

National Council for Interior Design Qualification, Certified 1988.

NCIDQ Certificate # 7104.

EDUCATION

University of Connecticut

Bachelor of Science – School of Family Studies

Major: Interior Design

December 1983

CONTINUING EDUCATION

NCIDQ Course- ADA Guidelines: Past, Present and Future

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