Customer Service Manager
Resume:
J. ROBERT SOULIER
740-***-**** Mount Gilead, OH 43338
*********@*****.***
SUMMARY OF QUALIFICATIONS
An innovative and proactive Materials Manager with experience in all aspects of materials,
master scheduling, customer service, and warehouse management. Extensive knowledge and
background with Production Planning, Shipping, and Engineering Support. Consistently
recognized for identifying cost savings, ensuring inventory accuracy, and demonstrating a tireless
work ethic to maintain a high level of plant performance.
PROFESSIONAL EXPERIENCE
MEADWESTVACO CALMAR, Washington CH, OH 2006 – Present
Materials Manager
Managed all incoming material and outgoing shipments to ensure they were accurate and on time.
1 Increased inventory turns on raw materials, purchased parts, and components to meet goal of
thirteen or more by reducing on hand levels on each category to four weeks coverage or less.
2 Provided accurate estimates (within 1 – 2%) to top management by effectively monitoring
current month and next month sales forecast. Evaluated plant sales performance compared to
budget estimates that were established as well as reasons behind shortfalls in select
categories.
3 Exceeded on time shipping performance goal of 98 percent or greater for finish good orders
by meeting acknowledged ship date to customers. Normal month has 300 or more orders
shipping.
4 Maintained inventory accuracy to 0.3 percent by conducting weekly cycle counts to assure
that manufacturing had correct quantities of materials to meet schedule quantities for both
molding and assembly.
5 Ensured consistent satisfaction with top customer by scheduling over twenty different
specifications, analyzing demand, monitoring safety inventory levels, scheduling shipments,
and providing information on issues to meet demand.
6 Developed cost savings exceeding $250K annually by sourcing new suppliers and lower
prices from existing suppliers.
7 Exceeded annual inventory accuracy goal (.05% actual versus 0.2% goal) by running reports,
monitoring progress in completed counted areas for auditing purposes and then reporting
results.
8 Effectively managed both main warehouse and off site shipping location by leveraging
leadership skills over production planning, buyer / planners, and warehouse pe rsonnel.
9 Insured a smooth transition to a new manufacturing location by training personnel in
Mexican operations in all facets of material management.
SAINT-GOBAIN CALMAR, Washington CH, OH 2000 – 2006
Scheduling Manager
Managed daily master schedule for all product lines.
10 Developed key relationship as liaison between manufacturing and sales to provide support for
all product lines located at plant.
11 Consistently achieved less than 24 hour turnaround to provide best possible ship date to all
order change requests.
J. ROBERT SOULIER PAGE TWO
SAINT-GOBAIN CALMAR (Continued)
12 Created and assigned new numbers needed for raw materials, component parts, purchased
parts, and finish goods.
13 Ensured orders were completed and shipped on time to the end customer by daily priority.
CALMAR, Washington CH, OH 1984 – 2000
Customer Service Manager
Main contact at location for all customer issues and demands.
14 Maintained a high level of customer satisfaction by managing department personnel and
following up with manufacturing as needed.
15 Worked to resolve customer complaints in an expeditious manner to the satisfaction of both
customer and manufacturing by scheduling meetings with responsible department heads.
16 Achieved higher efficiency rate by modifying manufacturing schedules and reducing order
changes.
EDUCATION
Associate Degree, Business Administration, Mansfield Business College, Mansfield, OH
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