Manager Customer Service

Steffani E. McDaniel

**** ******* ***** ********, ** 21044

Cell: 410-***-****

**********@***.***

Administrative Assistant

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office

programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds

expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Atholton High School – Columbia, MD

Diploma (2001)

Hampton University Hampton, VA

B.S. Biology (2005)

Walden University

Masters Program (present)

Key Skills

Office Office Management Spreadsheets/Reports Front Desk Reception

Skills: Records Management Event Management Executive Support

Database Administration Calendaring/Scheduling Meeting Coordination

Customer service Typing (56 wpm)

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access Windows

MS PowerPoint MS Project

Experience

Assured Environments Takoma Park, MD Office Manager / Admin. Assistant / Customer

Service Rep, 03/2008 to Present

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the office

manager. Coordinated scheduling arrangements for clients and routes for technicians, maintained database and

ensured the delivery of premium service to clients. Quickly became a trusted office manager / assistant known for

“can do” attitude, flexibility and high quality work.

Highlights:

Coordinated multiple client schedulings and have shown excellent customer support and client relation skills, to

strengthen long term client relationships.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to

information requests; screened and transferred calls; and prepared official proposals for potential new clients.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume,

accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing

unsurpassed service.

Coordinate monthly staff meetings

Steffani McDaniel – Page 1

Lincare Beltsville, MD Sales Representative, 12/2006 to 2007

Handled multiple client accounts in the Washington, DC territory as the sole DC sales rep. Coordinated meetings with

hospitals and doctors. Prepared exceptional sales presentation, highlighting first rate services and products,

established new client relationships while maintaining old relationships. Handled clerical tasks (e.g., data entry,

filing, client record management and billing).

Howard County Recreation and Group Lead / Director Qualified,

Parks Columbia, MD 08/2005 to 12/2006

Handled maintaining student records, checking them in. Coordinated daily activities and events, while providing tutorial

assistance. Prepared and Coordinated calendar of events for the children.

Steffani McDaniel – Page 2

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