Customer Service Quality Control
Resume:
Sylvia Turner
Westminster, SC 29693
Home: 864-***-****
Cell: 864-***-****
Email: ************@*******.***
SUMMARY OF QUALIFICATIONS
EDUCATION
EAST CAROLINA UNIVERSITY, Greenville, NC
Bachelor of Science Degree, Biochemistry, December 1989
Bachelor of Arts Degree, Chemistry, May 1980
PROFESSIONAL EXPERIENCE
LABORATORY ASSISTANT, 2009
Fafard Analytical Laboratory, Anderson, SC
RECEPTIONIST/INSURANCE COORDINATOR, 2004 - 2008
World Class Dentistry, Seneca, SC
PATIENT SERVICE COORDINATOR, 2000-2003
Premier Dental, Atlanta, GA
TEMPORARY JOBS, FRONT OFFICE, 1997-2000
INTERNATIOANAL MEDICAL & DENTAL PROFESSIONAL TEMPORARY STAFFING,
Atlanta, GA
CLIENT SERVICE ASSOCIATE, 1994-1996
Laboratory Corporation of America, Atlanta, GA
CUSTOMER SERVICE TECHNOLOGIST II, 1990-1994
Roche Biomedical laboratories, Center for Molecular Biology &
Pathology Division, Research Triangle Park, NC
DENTAL ASSISTANT/PATIENT ACCOUNT REPRESENTATIVE, 1987-1989
Dr. Samuel Turner, Rocky Mount, NC
FACILITY TECHNICAL MANAGER, 1983-1986
H.B. Fuller Company, Greensboro, NC
ANALYTICAL CHEMIST, 1980-1982
Eastman Kodak Company, Rochester, NY
STRENGTHS
High Professional work standards
Excellent communication skills
Strong organizational skills
Detailed oriented
Team player
Fast Learner
PROFESSIONAL SKILLS
TECHNICAL EXPERIENCE
Performed pH and EC on potting soil and water samples
Performed qualitative & quantitative analysis of unknown products
Performed quality control testing of water based adhesives
Investigated & resolved production problems
Served as a technical representative for off-site product evaluations
Provided cost analysis of products based on raw material expenditures
Approved raw material substitution
Developed protocols for new samples
Prepared small sample products for customer evaluation
Supervised quality control technician
Maintained manufacturing formulas in computer database
Organized technical reference materials, notebooks & product data sheets
Maintained documentation & files in compliance with company & governmental regulatory policies
Fabricated glass, stainless steel, copper & aluminum coated support columns
CUSTOMER SERVICE EXPERIENCE
Served as a liaison between the company and its customers
Obtained clinical history from ordering physicians
Called accounts with STAT and abnormal results
Established working relationships with customer through visits & telephone contacts
Resolved account inquiries, problems & complaints
Advised company of effectiveness and performance of services
Organized technical reference manuals for easy accessibility
Installed network computers and trained customer staff
Maintained documentation & files
DENTAL OFFICE EXPERIENCE
Scheduled patient appointments
Checked patients in & out
Presented treatment plans to patients
Mailed patient statements
Filed charts and insurance information
Processed dental insurance claims
Called insurance companies regarding pending claims
Reviewed accounts for credit adjustments
Assisted dentist with routine & surgical dental procedures
Charted clinical examination findings
Sterilized instruments
Developed x-rays
Inventoried and maintained dental supplies
Maintained MSDS files in compliance with governmental regulatory policies
Trained & supervised new dental staff
REFERENCES
Available Upon Request
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