Project Manager Training

MICHELLE A. COLLICOTT

** ******** *** ********, ** 02301

E-Mail: ********@*******.***

508-***-**** Home

781-***-**** Cellular

SUMMARY OF QUALIFICATIONS:

Training and development professional with accomplishments in Learning Management System (LMS) administration, e-learning and classroom

design, development, and delivery of programs. Highly adaptable to new environments, self-motivator, team oriented, and innovative problem

solver with a commitment to quality.

PROFESSIONAL SUMMARY:

Boston Medical Center HealthNet Plan, Boston, Ma 2004 – present

Training Solutions Project Manager

Primary responsibilities include partnering with Senior Management to develop and implement a new systems training model to support the

organization. Coordination of the LMS vendor demonstrations, vendor selection, administration and implementation of the LMS. Development of

training for new systems and products utilizing classroom and on-line learning techniques.

• Lead on vendor selection and implementation of the LMS, including Request for Proposal (RFP)

• Project Managed GeoLearning (LMS) implementation

• Sole Administrator and configurator of GeoLearning (LMS)

• Developed and rolled out corporate wide programs utilizing the LMS and authoring tools

o Annual HIPAA and Information Security Training saving approximately 750 hours classroom hours and travel expenses

• Lead developer/trainer for new system implementations, developed further relationships with several different departments in order to

ensure all needs are met during the conversions/implementations

• Delivery of Achieve Global courses

• Implemented training forum to review projects, answer questions, implement standards and best practices

• Lead developer/trainer for the process redesign for Provider Data and new custom system enhancements in Onyx

Senior Trainer

Primary responsibilities include supporting the development of the newly formed training department. Establish procedures and guidelines for

continual program development. Coordinate, design and develop training and educational programs. Complete training needs analysis, job

competency evaluations, presentation of materials with system function at individual and group levels. Continuous organizational relationship

development, systems support, project management and coaching required.

• Lead developer/trainer for new system implementations, developed newly formed relationships with several different departments in

order to ensure all needs are met during the conversions/implementations.

• Lead developer/trainer for the Product programs offered by the organization.

• Lead program manager for the Corporate Compliance program, ensured that the organization met the goal of the entire corporation being

through the program by October 2004.

• Participated and lead process improvements to existing workflows and procedures

• Created and maintained best practice, improved inefficiencies for development of training materials

• Development and implementation of comprehensive new hire program

• Implementation of a Care Management training plan and procedure manual for Onyx CRM training program, Facets training programs

and several others.

State Street Corporation, Quincy, MA 1993 - 2003

Senior Training Officer

Primary responsibilities were to support State Street Corporation's European business units by providing training solutions that increased

productivity, decreased turnover and decreased operational risk. This entailed completing a training needs analysis, job competency evaluations,

and development of technical training courses and presentation of materials with system function at individual and group levels. There was

continual client relationship management, systems support, project management and coaching required.

• Lead program/project manager for a team of six; developed new client relationships with the acquired Ireland offices in order to develop

a training course to meet conversion needs.

• Lead program/project manager for the financial reporting course in Luxembourg. Established a client relationship with all levels of

management.

• Appointed the client liaison for the financial transaction management team supporting the European offices.

MICHELLE A. COLLICOTT Page 2 of 2

508-***-**** Home

Training Officer

Responsibilities included client relationship building, project management, development of technical programs, presentation of programs and

cross-training colleagues onto training programs.

• Lead program/project manager for a team of five; established a client relationship with the flexible fund cycle technical team to develop

a systems course for employees world-wide.

• Lead program/project manager for all Trustee programs. Established the client relationship with the Trustee departments in Edinburgh,

London and Guernsey with all levels of management.

• Assisted in the development and delivery of programs for special client visits.

State Street Corporation, Kansas City, MO

Account Manager

Responsible for the daily calculation of nine multi-class mutual funds with assets close to nine billion dollars and reporting their net asset value's to

NASDAQ; reconciliations, financial reports to comply with regulations, managing up to seven accountants, allocated work loads, monitored

productivity, prepared and delivered performance reviews, addressed employee issues, trained and developed employees, built client relationships

and coordinated the annual client audit preparation. Held key roles in five client and accounting system conversions.

Senior Account Controller

Responsibilities included ensuring that daily/monthly duties were completed accurately, training new associates and nightly reporting of fund

group's net asset values and accounting information. Assisted account manager with special projects.

Account Controller

Responsible for all aspects of six complex mutual fund portfolios from cash availability to net asset value calculation.

Custom View Window Company, Lincoln, NE 1991 - 1993

Accountant

Responsible for accounting records; Federal and State reporting; tax filings; payroll; reconciliations and set up of the accounting and computer

systems.

EDUCATION:

Master's in Business Administration, Finance Emphasis

Keller Graduate School of Management

Kansas City, MO

Bachelor of Science in Business Administration, Accounting Emphasis

University of Nebraska - Lincoln

Lincoln, NE

TRAINING AND PROFESSIONAL DEVELOPMENT:

SunTech3

Captivate Training

Achieve Global

Leadership & Service Certifications

Langevin Learning Services

Received Specialty Certification of Instructional Designer/Developer e-Learning Specialist

Received certificate of completion of How Adults Learn

Received certificate of completion of Web-Based Training

Received certificate of completion of Blended Learning

Received certificate of completing of Advanced Instructional Design

Received certificate of completion of Consulting Skills for Trainers

Received certificate of completion of Writing Skills for Trainers

Chartered Institute of Personnel and Development, London, England

Received certificate of completion of the Foundation Course for Trainers

State Street Corporation Development Center

Received certificate of completion of course work for the Path of Leadership.

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