Customer Service Administrative Assistant
Resume:
SANA SIRAJ
** ******** ******, ***#*, Jersey City, NJ 07307
****-*****@*******.***
Objective:
An Administrative Assistant for an organization where I can apply my background and skills toward th e growth of the company.
Skills Summary:
Strong customer service and multitasking skills.
Exceptional computer knowledge in various software’s.
Ability to work both alone or as part of a team.
Excellent organizational skills and attention to detail.
Great working relationship with customers.
Additional skills include general office support.
Duties & Accomplishments:
Handle calls.
Compiling, organizing and managing documents and files.
Organize sort and assign mail distribution for all the employees.
Process and distribute daily checks, review check requests.
Established and maintains electronic records management system for all incoming and outgoing correspondence.
Education:
PRATT INSTITUTE – Brooklyn, NY January 2005 – May 2008
Bachelor of Fine Arts in Interior Design
Major: INTERIOR DESIGN (GPA 3.5)
Course Included:
Color Theory, Color & Materials, Drawing, Lighting, Furniture, Jewelry, Ceramic Design, Architectural Sketches/Drafting, Auto-
Cad, 3DMAX, Studio Drafting Courses and Space Planning.
NEW YORK INSTITUTE OF TECHNOLOGY – Manhattan, NY August 2004 – December 2004
Major: INTERIOR DESIGN (GPA 3.0)
Course Included:
Preparation of architecture plans, elevations, sections and detail sheets.
Research building products for value and efficiency.
Performed lighting analysis, site and space planning studies.
Standards manuals and create and maintain and drawing process.
VALENCIA COMMUNITY COLLEGE – Orlando, FL August 2001 – May 2004
Associate of Arts Degree
Major: COMPUTER SCIENCE
Course Included:
Emphasis in Applied Data Processing, Languages.
Development Tools: C, C++ Java, HTML, and JavaScript.
Awards Received:
PRATT SHOW, Manhattan Center – New York, NY May 6th - 8th 2008
Final dissertation selected for PRATT SHOW, New York City Manhattan Center.
Employment:
CONNEXTIONS – Orlando, FL April 2009 – November 2009
Customer Service Representative
Worked for the company Barnes and Noble.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving
and providing detailed information on new products.
Assisted in the training of new customer service representatives and associates.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
ANDREW L. PETTIT – New York, NY August 2008 – March 2009
Pratt Institute Professor
Design and produce all internal advertisement and promotional pieces using Photoshop and Illustrator.
Develop marketing planning for events, programs, and fine art prints.
Coordinated special events relating to curre nt exhibits.
SNAP DÉCOR – New York, NY January 2008 – August 2008
Personal Assistant
Collaborated with various projects, small-scale events and worked independently utilizing multi-tasking skills.
Process weekly expenses reports and invoices with supporting excel and word.
General administrative duties – answering telephones, and direct calls or take messages accurately.
Document and file the company correspondence.
Order and maintain all necessary supplies such as handling materials and daily correspondence.
FOREVER 21 – Jersey City, NJ January 2005 – June 2006
Sales Assistant
Responsible for dealing with customer queries and customer services.
Operated on cashier register, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balanc ing
cash drawers, and making deposits; regularly managed stock inventory.
Cleaned and had duties to organize display cases, shelves, and aisles.
Determined order correctness. Follow and speed up orders.
Opened and closed store; responsible for sales staff.
Responsible for ladies visual merchandising including both window and in-store displays.
JAMES CHRISTOPHER – New York, NY January 2007 – August 2007
Design Intern
Selected material at DND showroom compromising of fabric, flooring and wall coverings.
Attending design shows in New York relating to artwork, ceramics, fabrics and materials.
Drafting elevation and plans which included use of Auto-Cad, and hand work.
Designed brochures for the company through use of Word, Photoshop and Illustrator.
Liaised with clients to meet design requirement and ordered and presented materials to them.
Responsible for organization of all design work.
Conducted general office duties such as faxing, copying and answering telephone calls.
MAXINE SHRIBER – New York, NY January 2006 – November 2006
Design Intern
Attended DND showroom to select through range of finished materials, colors and products.
Drafted floor plan, elevation and delivered details to clients.
Attended sites and met clients; took notes and presented it to clients.
Organized and processed paperwork for existing and new clientele.
Maintained daily upkeep of resource library which included materials and ordering samples.
Attended warehouses to select marbles, stones for floors, counters and walls.
Performed basic administrative duties such as photocopying, faxing and answering phones.
Skills/Other:
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Adobe Illustrator, Photoshop, Auto-Cad, 3-D Max, InDesign, HTML, Mac & PC proficient.
Fluent in English.
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