Customer Service Engineer

BERNARD PIROCK

**** ***** **

Pine Bush NY, *****

H: 845-***-**** *******@***.**.***

SUMMARY

Dedicated Customer Service Engineer with consistent track record of providing exceptional

customer service resulting in receiving Dell Award for customer satisfaction. Personable

professional with experience at C-level, focused on fixing client problems in a timely manner

including extra hours to meet deadlines. Consistently chosen to tackle complicated, major

projects and driven to meet/exceed customer expectations.

Areas of Expertise:

Installation and maintained of LAN Upgrade Cisco systems

Certified Dell servers and Power Vault Break and fix of HP and Lexmark printers

EMC Clariion, EMC Centura Microsoft MCSE

TECHNICAL SKILLS

Operating Systems: Windows 9x, XP, 2K, Vista, Novell 3X, 4X

Hardware Platforms: EMC Clariion, EMC Centura, Dell, NetApp, Cisco

Tape Units: Quantum, EMC, Adic, Dell

PROFESSIONAL EXPERIENCE

UNISYS CORPORATION, WALDEN, NY 1997 - 2009

Customer Service Engineer

On call 24X7 for Dell servers, Power Vault EMC Clariion and Centura

Storage (Tape/Disk)

• Performed Break / Fix services for EMC SAN’s at multiple locations to minimize downtime.

• Performed hardware installations and software updates on EMC Clariion storage arrays and

fiber switches to meet contract requirements.

• Performed break / fix and code upgrades for Centera clusters according to contract

specifications and to maximize user access.

• Assisted Dell in reducing client downtime by performing critical repairs on network servers

in high visibility environments.

Communication

• Assisted British Telecomm with installation and configuration of Cisco routers.

• Assisted Savvis with Installation, troubleshooting and repair of lucent telecom equipment.

• Assisted client with host connectivity issues for LAN, and WAN environments

On-Site Service

• Provided network support for Social Security Administrator, IRS and Homeland Security

• Performed Network installation and upgrades for West Point Academy.

MEMOREX-TELEX, NEW YORK, NEW YORK 1977 - 1996

• Break and fix 3270 equipment for the New York Stock Exchange

• Provided desktop support for Blue Cross and Blue Shield.

• Installed LAN’s for K-Line Shipping in NJ, KLM Airlines in Elmsford NY and Town of

Ossining NY

• Installed Word Processor LAN for PepsiCo Corporation in Purchase NY

• Volunteered for the first LAN install for the Milwaukee Public School in 1995.

EDUCATION

MCSE from Track on Technical School Ramsey NJ

IBM certified Technician from Albert Merrill Technical School New York, NY

City College of New York

CERTIFICATIONS / TRAINING

Microsoft MCSE

Novell CNE

Dell Master Server

Hobbies

United States Chess Federation class A chess player

Coach CYO Baseball and Basketball

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