Technician Quality Control
Resume:
FALLOU FAYE
abng1c@r.postjobfree.com
Indianapolis IN 46214
IT SYSTEMS ANALYST
Experienced leader with over 9 years of IT experience including experience in the areas
of LAN and WAN, training and support, telephony, and e-mail and security. Skilled in
designing infrastructure and implementing technology to support large user groups,
supporting users at corporate headquarters as well as multiple remote locations. Skilled
front-line technician and trainer able to determine company objectives, analyze client
needs, and introduce strategic solutions. Proven ability to translate business needs into
technology requirements that support the company’s business objectives, and to
successfully lead all phases of IT projects from needs analysis and requirements
definition to vendor selection, implementation, and training. Fluent in French
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PROFESSIONAL EXPERIENCE
CSC 2009
Desktop Engineer
Worked in partnership with clients, advising them how to use information
technology in order to meet their business objectives or overcome problems.
Improve the structure and efficiency and of an organization’s IT systems.
Defined software, hardware and network requirements; analyzing IT
requirements.
Developed agreed solutions and implementing new systems. Help clients with
change management activities, project managing the design and
implementation of preferred solutions; installing and monitoring new systems.
PCNet DELL, Indianapolis, IN 2006-2007
Systems Analyst
Contract provider for Anthem Blue Cross and St. Vincent’s Healthcare. Responsibilities
included support of the application server-client environment, risk management,
software/application deployment, and security monitoring.
Maintained PC-based infrastructure, providing global network connectivity
for 2000+ call center personnel.
Monitored servers for performance within set thresholds, troubleshoot and
identify network and server configuration and performance irregularities.
Installed, configured, and maintained DNS/DHCP infrastructure, worked
closely with help desk to ensure timely completion of Versa tickets.
Deployed a large-scale VPN service, including testing, installation,
customization, and integrating new features.
Implemented, operated, and troubleshoot IP-based networks using IProuting
protocols (RIPv2, OSPF, BGP).
HEWLETT PACKARD, Indianapolis, IN 2003-2006
Warranty Technician Supervisor
Managed technician team responsible for testing hardware and determining
warranty eligibility.
Designed and built infrastructure for Quality Control department.
Systems Support Specialist
Performed initial equipment set-up, trouble ticket inspection, troubleshooting
and repair.
PANASONIC, New York NY 2002-2003
Service Center Technician
Performed PC repair, network upgrades and installations, web master
functions, and web-based security system installations.
MILITARY EXPERIENCE
U.S. ARMY / U.S. ARMY RESERVES 2005-2009
Medical Logistic Specialist
Information Technology Specialist
Cavalry Scout
Deployed in support of Operation Iraqi Freedom (2008-2009)
EDUCATION
Bachelor of Science in Information Systems, University of Phoenix
Master of Information Systems 50% complete, University of Phoenix
PROFESSIONAL DEVELOPMENT
Dell Certified Technician
Epson Certified Technician
Medical Logistic Specialist, U.S. Army
Information Technology, U.S. Army
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