Customer Service Representative

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Home: 786-***-**** Cell: 786-***-**** Email: ***************@*******.***

***** *.*. *** **

Jonathan Patiño

Seeking a challenging position where I can effectively utilize my

Objective

expertise in human relations, project management, staff recruitment and

product retention. It is also important for me to establish a lasting

professional relationship in a stable environment that will enable me to

utilize my strong organizational skills, educational background, and

ability to work well with people

2006–2009 AT&T Mobility Miami, FL

Experience

Customer Service Representative

Handle customer questions, complaints, and billing inquiries with

the highest degree of courtesy and professionalism to resolve

customer’s issues with one call resolution.

Maintain a monthly Quota of my stats

2004–2006 Road America Motor Club Miami, FL

Supervisor/ Team lead

Supervised and managed representatives of up to 30 people,

trained and developed new employees.

Accepted and assisted on incoming calls regarding automotive

breakdowns

2003–2003 Bellsouth Miami, FL

Sales Associate

Answered phones and customers inquires.

Introduced new products and services to customers.

Reviewed customer monthly statements.

2000–2003 Market Segment Research Group Miami, FL

Interviewer

Conducted surveys over the phone.

Gather all necessary information about customer’s satisfaction

regarding diverse products in the markets.

1999–2001 Florida National College Miami, FL

Education

Associates in Science in Business Administration

Graduated Cum Laude

Dean’s List

REFERENCES UPON REQUEST

References

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