Customer Service Assistant

Bernadette A. Boddie

**** ********** ****

Stone Mountain, GA 30088

(H) 770-***-****

(C) 770-***-****

email- **********@*****.***

OBJECTIVE:

To obtain a challenging position in the healthcare industry that will utilize my skills and

experiences while allowing an opportunity for career growth.

EXPERIENCE:

07/2008 – Present Radiant Research, Inc

Assistant Clinical Research Coordinator

Assist with the conduct of clinical trials through completion of all subject visits

and documentation

Assures that the subject receive appropriate medical evaluation and care when

needed; Maintain high level of knowledge and understanding of protocols and

protocol requirements for subject visits, schedules, lab tests and procedures, and

drug accountability

Responsible for completion of all study visits, and documentation forms

including CRF’s and remote data entry

Interact with Principal Investigator as needed

Alerts Principal investigator of adverse events

Interacts with sponsor Clinical Research Associate to facilitate sponsor

monitoring and query resolution process

Attends sponsor Investigator/Study Coordinator meetings as needed for

assigned Protocol

10/2006- 07/2008 Radiant Research, Inc

Clinical Research Assistant/ Phlebotomist

Obtain body substances for testing in the approved manner

Processing laboratory samples and prepare for shipment per protocol adhering

to IATA/HazMat regulations

Completing Point of Care Testing per protocol

Completing all regulated documentation

Ensuring that lab area meets all CLIA/OSHA requirements, maintains daily

cleaning schedule

Confirming patient’s appointments

Assist study coordinators with subject visits including obtaining all vital signs

and ECG's;

Study archiving following Radiant Research SOP's

Remote Data Entry & other duties that are assigned

05/2004- 10/2006 HCR Manor Care

Certified Nursing Assistant, Team Leader

Responsible for providing personal care for selected patients

Care will include assisting patients with activities of daily living and providing

comfort measures and nourishment

Will meet needs and expectations of significant others.

11/2005-present Maxim Healthcare

Certified Nursing Assistant-PRN

Responsible for providing personal care for selected patients

Care will include assisting patients with activities of daily living and providing

comfort measures and nourishment

Will meet needs and expectations of significant others.

05/2002- 12/2004 Beverly Healthcare

Dietary Aide

Assist cooks as needed, set up tray line, distribute tray carts

to floors, prepare snack carts, prepare a.m. med carts, and set up

residents diet slips.

EDUCATION:

10/2008- continuing

Keiser University

Associates in Medical Assisting

08/2008

CorExcel Online

Certificate- Medical Terminology

02/2006

Woodruff Medical Training Center

Certified Phlebotomist

2004

M & K Education

Certified Nursing Assistant

09/1996 - 06/2000

St. Croix Educational Complex and Vocational School

General Studies- Diploma

SKILLS:

Good communication skills and Customer service skills,

Computer skills include proficiency in PC word processing, Excel, and

PowerPoint, CPR and First Aid

References: Available upon request

Contact this candidate