Quality Assurance Software

Brijeet K. Dhaliwal

Phone: 312-***-**** ~ E-mail: *******@*****.***

Principal

Dhaliwal and Associates

Provides competitive intelligence research. Develops and maintains websites for small

businesses and non-profit organizations using Web 2.0 technologies. Assists various

organizations and individuals with the process of hosting, setting up, and updating websites.

(June, 2007 – Present)

Systems Librarian

Illinois Institute of Technology

Provided oversight and vision for the information technology operations at the library. Worked

with colleagues on refining current services, while exploring and developing new services.

Contributed technology advice in library committees. Coordinated the implementation of

hardware and software with various individuals and organizations across campus. Administered

a server farm and the library network, which provides various services to patrons and staff and

hosts several websites for the library, archives, and university. Supervised a group of student

workers who provide help-desk support to staff and patrons. (August, 2007 – September, 2009)

Corporate Librarian

RiverGlass, Inc.

Member of the software development team of a large-scale analytics software package.

Participated by creating application domain ontologies, analyzing legacy customer databases,

establishing a federated query plan, and testing for quality assurance. Organized the corporate

intranet’s content using Web 2.0 technologies. Provided reference services using the corporate

library and other resources. Wrote a successful small business grant earned from the state of

Illinois. (September, 2005 - May, 2007)

Technical Writer

Luthey-Schulten Research Group at the University of Illinois

Rebuilt an existing tutorial for a software upgrade, maintained the group’s website, and created

an instructional presentation on the translation of proteins. Assisted with the coordination of print

and web materials from the group for several workshops. (May, 2005 – October, 2005)

Technical Writer

Theoretical and Computational Biophysics Group at the University of Illinois

Customized existing tutorials for workshop purposes. Coordinated the printing of various tutorial

materials for various workshops. Wrote and published tutorials. Created and maintained websites

for workshops, for internal administrative purposes, and for software plugins. Edited existing

tutorials for accuracy and coherence. Organized and created marketing documents for a lecture

series. Coordinated the writing of case studies with graduate students. (April, 2004 - April, 2005)

Graduate Assistant

Applied Life Studies Library

Provided reference services to patrons, focusing on the areas of Community Health, Kinesiology,

Rehabilitation, Speech and Hearing Science, Sport Sciences, Leisure Studies, and Dance.

Maintained the library’s website. Conducted instruction workshops for both online and print

resources for undergraduate classes. Assisted with check in/check out using the University's

electronic circulation system. Supervised undergraduate student staff. (December, 2002 -

December, 2003)

Extracurricular Experience

American Model United Nations

Participated as a staff member for AMUN annual collegiate conference. In particular, worked in

the Information Center, otherwise known as Home Government, as a Subject-Matter Expert and

then as Director-General. Developed internal websites employing categorization tools to

effectively retrieve documents within a time-pressure situation. While Director-General, initiated

a new strategic renovation of Home Government, which included collection building, acquiring

computers for use during the conference, and establishing a dedicated network connection during

conference. (1999-2006)

United Nations International Model United Nations

Served as a volunteer staff member at the first Model United Nations held at the United Nations.

Participated as a Subject-Matter Expert in Home Government. Assisted with various

administrative, collection development, and technical tasks. (2000)

Education

Masters of Library and Information Sciences, December 2003 University of Illinois

Bachelors of Arts in English, May 2000 University of Illinois

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