Project Manager Customer Service

Sean A. Perkins, A+, Network+, MCP, MCSA

**** *** **** **** 512-***-****

Cedar Park, TX 78613 *********@******.**.***

QUALIFICATIONS

Able to prioritize company goals to guide employees through difficult projects and meet strict deadlines. Effective

communicator, able to establish and maintain good relations with customers, team leaders, and employees. Expertise in

production / operation management, training, customer service, and field service coordination with emphasis in

Information Technology.

PROFESSIONAL EXPERIENCE

Spherion/Kelly Services (working for Brooks Instrument) – McKinney, TX

Semiconductor and Electronics Technology - (10/2009 to Present)

Technician

Build and test Mass Flow Conductors

Responsible for tuning and calibration

Also perform end of line functional test

SJP Technologies – Austin, TX

IT Consulting/Technical Support - (06/2006 to Present)

Owner

Build and refurbish Desktop PC’s.

Troubleshoot issues and provide solutions for Desktop PC’s and Laptop PC’s.

Set up multiple home networks (workgroups).

Configure desktop users and technical training for hardware/software issues.

Install and upgrade hardware and software.

Ultra Clean Technologies – Austin, TX

Semiconductor and Electronics Technology - (08/2007 to 06/2009)

Final Test Technician

Perform end of line final test reducing Customer Defects Per Unit from .45 DPU to .21 DPU totaling a 50%

decrease.

Assisted Test Engineering in solving test software issues.

Train manufacturing employees in NPI (New Product Introduction) builds using ISO released OMS’s.

Created ISO released OMS’s and Product Quality checklists for Volume Manufacturing.

Reduced build cycle times on NPI builds by streamlining and reconstructing down rev OMS’s .

Worked with Manufacturing Engineering to reconstruct down rev ISO released OMS’s.

Re-trained technicians in Helium leak checking methods using ISO OMS doctrines reducing FPY defects by 37%.

Reconstructed manufacturing floor using Lean Manufacturing ISO doctrines reducing Volume build cycle times by 20%

and Internal DPU by 18%.

Created ISO released OMS’s for technical NPI builds reducing NPI build times by 30% when released to Volume

Manufacturing.

Member of UCT Calibration ISO & SSQA Team. Achieved a SSQA score of 6.

Silicon Services Consortium – Austin, TX

Wafer Fabrication Manufacturers - (04/2006 to 08/2007)

Field Service / Installation Technician Project Manager

Performed teardown, rebuild, remanufacture and test Novellus C1 150mm and 200mm toolsets.

Introduced Lean Manufacturing principles reducing Project Life Cycle time from 3 months to 2 months and reduced

Customer DPU from 4 per system to 1 per system.

Complete Final test cycle for Novellus C1 platforms (wafer cycle, RF plasma strike and mock recipe cycle run).

Reduced manufacturing costs by 22% by using Lean Manufacturing principles and rework of OEM parts. Set up

Kanban stations to better forecast need on consumables.

Worked jointly with Purchasing Management ensuring consumable goods met Project deadlines.

Created KPI’s Project Status Boards aligning Manufacturing, Purchasing and Management. This

reduced COG by streamlining lead times on consumables and proper forecasting eliminating 50% of

expedited orders.

Sean A. Perkins Page 2

Celerity – Austin, TX

Semiconductor and Electronics Technology - (03/2000 to 03/2006)

Field Service Supervisor

Managed the 24-hour onsite technical support group for Applied Materials. Over 6 six years built up

head count to from 2 employees to 7 employees. Reduced lagging issues from 8 hour turn around to

under goal of 4 hours per issue. Reduced response time from 4 hours to 30 minutes.

Supervised and performed field reconfigurations on all 200mm and 300mm Gas Delivery systems.

Worked in conjunction with Unit, Stec, Aera and Mykrolis Mass Flow controller companies to better reduce warranty

related OEM parts rework cycle time from 48 hours to 24 hours.

Created ISO released process for root cause analysis on all service issues performed on site at Applied Materials.

Created KPI’s to show lagging defects found at Applied Materials as a continual process improvement report. This

allowed Celerity to reduce Customer DPU from .8 DPU to a .42 DPU.

Worked with Engineering, Quality and Manufacturing for continuous product improvement.

Created ISO released processes for the Field Service Group which outlined all processes and responsibilities from

Management down to Field Service Technicians.

Initiated Field Service Group recaptures cost. Restructured the process that allowed a warrantee group to capture lost

costs on goods and hours worked. Posted accounts receivable gains of 4k per quarter average.

Member of the Internal SSQA Audit Team.

Applied Materials – Austin, TX

Semiconductor and Electronics Technology - (01/1995 to 03/2000)

Technician

Worked with the MDP New Product Group Reconfiguration team.

Performed reconfigurations for PDD, ETCH, HTF and MDP 5500 and 5200 systems.

Provided 24-hour coverage for all service issues related to Endura, Centura and P5000 base frame WMO Org reducing

down time in Final Test by 40%.

Work Center Lead responsible for the training of employees in Centura, Endura, and HTF base Frame.

Designed the Mixed Model Mainframe reconfiguration work area using Lean Manufacturing principles. Reduced the

cycle time on reconfiguration builds by 18% and reduced COG by 10%.

Aided in the design of the VMO Mix Model production line introducing Lean Manufacturing principles. Reducing build

times by 40%.

Internal ISO Auditor for Mix Model Production Work Center.

United States Army

Desert Storm and Desert Shield - (1990 to 1994)

Sergeant E-5P Assistant Squad Leader

Supervised and trained soldiers on daily maintenance and quarterly services on the M2A2 Bradley and

M2A2 Turret and targeting systems.

Supervised and trained soldiers on daily maintenance on the M2A2 Drive Train and Suspension Systems.

Trained new crewmembers for positions on the M2A2 Bradley.

Trained Gunners on Bradley Table Engagement rules. Improved Companies Table 8 over all scores by 15%.

Certified Trainer in UCOFT, Table 8, Table 12 qualifications courses.

Awards and Accolades: ARCOM 2, AAM 3, Expert Rifle, Grenade, Good Conduct Medal.

Promotions from E-2 through E-5 with waivers for Time in Service, Time in Grade.

CURRENT CERTIFICATIONS

Comptia A+

Comptia Network+

Microsoft Certified Systems Adminstrator

MCSE certification in progress

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