Human Resources Project Manager

L. Dianne Ford, PHR

www.linkedin.com/in/lucretiadianneford

** ******* *** **** *****: 856-***-****

Sicklerville, NJ 08081 Cellular phone: 856-***-****

E-mail: *******@*******.***

SUMMARY

An accomplished Human Resources Manager skilled in training and development, talent management, employee relations, client relations,

performance management, and employee benefits (DB and HW). Frequently promoted based upon performance and accomplishments. Strong

ability to communicate in writing and orally in order to deal effectively with people of diverse backgrounds and at all levels of the organization.

My reputation is one as a fair, ethical, people-oriented professional who effectively manages projects to completion .

Professional Experience

EDS, an HP Company/ Towers Perrin HR Services, Cherry Hill, NJ April 1997 to September 2009

Human Resources/Operations Supervisor, 2006 to 2009

Service Delivery Team Leader, 2004 to 2006

o Managed 30 Administrators and Technical staff, supporting up to15 clients on various DB and HW events;

Investigated and resolved employee conflicts and performance issues and counseled employees and managers on resolution and company

policies/procedures and laws

Managed multiple client and firm initiated projects simultaneously (Training, Best Shore Transformation, Active Operations Management, Line

of Business Realignment, Regulatory Updates, Special retirement offerings)

Consistently reviewed project deadlines, work processes and quality of work for improvement; developed performance standards and evaluated

work performance for subordinates

o Analyzed and approved weekly time sheets in SAP to assure correct project coding for client billing and team budgeting

o Analyzed, calculated and reported to Senior Management monthly client performance statistics, based upon contracted Service

Level Agreements

o Forecast incoming case work to establish staffing levels – right sizing

Worked with unit managers and vendors to negotiate rates for contract labor

Responsible for developing and administering Employment and Placement Programs

o

Selected to organize and conduct Recruitment/Job Fairs and interviewing events for the organization

o

Created a monthly Administrative Scorecards to measure employee performance standards in the areas of production, quality and

o

attendance

Monitored benefit processing procedures and recommended changes based upon industry Best Practices

Managed incoming inquiries, outbound communication and project work for Administrative and Representative teams

Provided supervisory and staff level advisory support to all levels of management on complex staffing, classification and compensation issues

and problem resolution requiring the application of analytical techniques and policy interpretation

o Consulted with all levels of the organization on educational and training requirements

o Organized and conducted annual Performance Management training program; designed goal setting and performance level ratings

o Designed, developed and delivered training for staff on all client benefit updates and projects

Fostered client relationships to ensure expected plan administration, regulatory updates, and participant satisfaction (daily verbal and written

communication with clients, periodic meetings with client and internal staff)

Responsible for developing and administering Employee Classification, Compensation and Reward Programs

Conducted new employee/team member orientation. This involved the development and implementation of a New Hire Orientation package used

across all units

Developed performance standards and evaluated work performance for subordinates, this involved monitoring and providing feedback to staff on

case and call evaluations to ensure company standards on accuracy for all participant transactions. Also, involved the development and

implementation of a Quality Assurance checklists and verification logs

o Recipient of multiple Project/Recognition and Sales Support awards

Senior Benefits Specialist, 1998 to 2004

o Verification of Benefits Administrators case work and pension calculations/packages

Researched and resolved daily escalated client/participant issues; formal communication to Executive staff

Audited/ updated team processes/documentation to ensure compliance with Quality Assurance Standards/Best Practices

o Project Manager for client benefit updates (plan changes, payroll, acquisitions, etc)

o Designed/conducted training sessions on plan designs for all staff and management

o Analyzed monthly contract statistics and reported achievements to team leader and client

o Member of the Towers Perrin Interviewing & Selection Committee (Firm-wide recruitment team)

Completed Towers Perrin Supervisor program -Promoted to Service Delivery Team Leader

Benefits Administrator, 1997 to 1998

o Processed defined benefit calculations and packages: retirement, term vested, death, disability and QDRO

Processed health & welfare benefit packages for client participants (retiree and COBRA)

o Proficient in establishing administrative practices and summary documents from the Plan Documents

o Direct client and customer contact to resolve benefits related issues and project assignments

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L. Dianne Ford, PHR

www.linkedin.com/in/lucretiadianneford

PSI/DANA Corporation, Pitman, NJ (Manufacturing firm) December 1993 to April 1997

Human Resources Executive (Generalist)

o Administration of company EEO/AAP programs.

Designed and edited monthly company newsletter.

Defended position on discipline/discharge issues with management and Department of Labor (internal and DOL hearings).

Advised and counseled all level of employees in all areas of human resources, including compensation, performance management, staffing,

career development, succession planning, and benefit plans.

Recruited, screened and interviewed internal/external candidates for managerial, professional, technical and non-exempt positions.

Assessment and development of employee training programs.

Maintained and audited HR and payroll databases (CYBORG and PEOPLESOFT) as well as personnel files for 250 staff members.

Processed pension benefits and retirement packages, 401(k) and Credit Union transactions.

Consulted with department managers and supervisors on all staffing requirements and performance/disciplinary action.

Developed and administered programs and activities designed to foster successful employee relations and a constructive working environment for

a diverse company of over 250 employees.

Internal ISO Quality Control Auditor for policies and procedures; made recommendations for corrective actions.

Successfully completed the DANA Certified Supervisor program.

Struthers-Dunn, Incorporated, Pitman, NJ (Manufacturing firm) April 1990 to December 1993

Personnel Benefits Administrator (Generalist)

o Maintained HR database and personnel files for staff of 500 employees

Compliance and administration of EEO/AAP programs. Worked with EEOC officer on audit and corrective action requirements

Designed and edited monthly company newsletter

Vacation entitlement calculation and tracking for all staff

First Aid practitioner and health care program coordinator.

Consulted with department managers and supervisors on union and non-exempt staffing requirements. Recruitment and interviewing of staff for

placement. Developed and conducted orientation program for new hires

Conducted termination/layoff sessions for employees

Payroll administration for 500 union and non-union employees (ADP)

Implementation and coordination of all company health & welfare benefits

Coordinated with Union officials and Management for employee relations/grievances settlement. Resolved issues that involve conflicting

information or interpretation of union contracts

Provided advisory support to all levels of management and union officials on complex staffing, classification, compensation and performance

standards

MILITARY

United States Navy June 1985 to July 1993

Hospital Corpsman 3rd Class

Reserve Duty- Patient care (ward and clinic), physical exams, training, and health record administration.

Active Duty- Operation Desert Storm, Intensive Care Unit of Fleet Hospital 15. Awards received include National Defense, Kuwait Liberation,

Southwest Asia Campaign, and Good Conduct Medals (twice). Honorably discharged.

EDUCATION

York College of Pennsylvania, York, PA December 1989 - Obtained a Bachelor’s of Science degree in Business Management with a

concentration in Human Resources. Also completed various courses in Nursing, Counseling, Computer skills, and a variety of career-related

seminars.

COMPUTER SKILLS

Highly skilled in Microsoft Office (Word, WordPerfect, Excel, PowerPoint, Outlook, and Access), Lotus Notes, Internet Explorer, KEdit, HRIS

(Cyborg, PeopleSoft, SAP) and various other company developed software (Clarify, PensionManager, FlexManager).

PROFESSIONAL

PHR Certification

REFERENCES

Provided upon request

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