Manager Quality Assurance
Resume:
Kathleen Damo (Katie)
Danbury, CT *6810
******@*****.***
Objective To obtain a challenging position in a direct marketing or e-commerce business
where I can utilize my managerial and organizational skills in an internet or
software environment
Experience
May 2006- Manager, Solicitation Development
Present Webloyalty.com Norwalk, CT
• Proven leader in finding and maintaining the right talent for business growth.
Hire and maintain “factory” of new talents for internal growth opportunities
• Effectively manage a growing team and provide consistent quality coverage
by performing periodical performance reviews, error rate audit, provide
corrective feedback and resource planning.
• Maintained constant information / status update to senior management
progress of project launch schedule (PMO schedule), which included multiple
projects and their scope, timeline and resources
• Managed 14 member team (4 Solicitation Developers, 3 Coordinators, 3 QA
Analysts and 1 Template Group Analysts, 3 temporary consultants)
• Collaborate with multiple departments to brainstorm ideas and technical
solutions for projects during the Software Development Life Cycle (SDLC)
• Part of a team which established content review standards (CPR)
• Coordinated with external vendors to establish time-sensitive deliverables and
payment processing
• Completed hands on / ad hoc requests – always willing and able to jump into
help the team meet their goals
March 2002- Solicitation Development Test Engineer
May 2006 Webloyalty.com Norwalk, CT
• Assigned as team leader to effectively manage sol dev team while manager was
on maternity leave. Received many praises from senior management on my
ability to step into my manager’s role
• Created and maintained QA documents including Test Plans, Script Templates
and standards document for proprietary web applications.
• Liaise with business and internal clients on project review and sign off.
• Gave guidance and direction to team while manager was on maternity leave.
• Responsible for release managing projects into QA including deployment,
database script execution, verification.
• Responsible for keeping project team informed of project progress via daily and
weekly status report.
• Provided support to other departments for internal applications including S-
builder, Config Tools, Site Manager, Test Tracker, RMS & Campaign Manager
• Managing and scheduling projects on a day-to-day basis for team of 6. This
includes determining scope and timeline.
• Environment: Oracle, Visual Basic, SQL, HTML, ASP and Java
February 2002 – Personal Financial Advisor
October2004 Primerica Financial Services Brookfield, CT
• Helping families become debt free and retire wealthy
• Provide solutions to people’s financial challenges including Income Protection,
Debt Elimination, Asset Management, and Education Savings
January 2001 – Quality Assurance Analyst
October 2001 Portalvision, Inc. Brewster, NY
• Tested Portalvision’s client/server application, .NET and .COM sites
• Creating detailed manual test scripts in Test Director software
• Managing, tracking, and reproducing bugs and fixes using PVCS Tracker
• Verifying database information in tables and SQL queries using TOAD
• Creating images of various operating systems using GHOST
• Installing the Portalvision application while updating the host file and registry
settings
• Validation testing on UNIX and all Windows operating systems including
Windows 2000, NT, 98 and 95
• Cross-trained to build software using Visual C++, Visual Source Safe and Wise
Install
• Environment: Oracle, Unix, C++ and Visual Basic
December 1999 - Quality Assurance Analyst
December 2000 Priceline.com Norwalk, CT
• Designing, planning, and executing test plans and scripts
• Managing, tracking, and reproducing bugs and fixes using Test Director 6.0
• Testing - functional, validation, regression, and load
• Interact closely with the development team and project managers to ensure
proper enhancement and version release
• Test using automated testing tools such as WinRunner and Load Runner as well
as manual testing
• Environment: SQL, Oracle, HTML, Java
October 1998 - Network Operations Specialist
December 1999 Priceline.com Stamford, CT
• Preparing and distributing daily report
• Monitor and troubleshoot network operations using procedures, guidelines and
Site Scope
• Track and update problems in the trouble ticketing system in Microsoft Access
Training / Certifications
• Communication Skills: Results through Collaboration, Learning Tree International, March 2007
• Direct Marketing Institute, DMA, August 2006
• Software Quality Assurance, Learning Tree International, December 2004
• Win Runner 6.0, Mercury Interactive, September 2000
• Test Director 6.0, Mercury Interactive, September 2000
Education
May 2006 B.S, Management Information Systems
With Information Security Management (ISM) Option
Western Connecticut State University Danbury, CT
May 2001 A.A.S, Computer Information Systems
Westchester Community College Valhalla, NY
Organizations
• Danbury chapter of APICS, the Association for Operations Management, October 2006
• Connecticut chapter of the Information Systems Security Association (CT-ISSA), December 2004
• National Business Honor Society, Alpha Beta Gamma, March 2000
Licenses • New York Life Insurance Agent, License. # - LA-959913
• Connecticut Insurance Producer – Life, License # - 001082422
• Connecticut Mortgage License
References Available upon request
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