Information Technology Technical Support

Kevin McGillicuddy

**** ***** ** *********, ** **104

610-***-**** ********@***.***

Education:_____________________________________________________________________

__

Bachelors of Science in Information Technology: Network Specialist GPA: 3.38

Pennsylvania College of Technology, Penn State University Affiliate May 2010

Associate of Applied Science Technology: Technical Support Technology GPA: 3.38

Pennsylvania College of Technology, Penn State University Affiliate May 2010

Professional

E xperience:___________________________________________________________

Technical Support Analyst, Pennsylvania College of Technology Jan 2007 – Current

• Answered customer support calls

Performed virus removal and hardware diagnostics on a variety of systems

Communicated with customers about their technology problems

Network/Technology Assistant, Jersey Shore Area School District May 2009 – October

2009

• Implemented a district wide VLAN over 80 switches and 7 buildings

Maintained a wide array of servers (FTP, DNS, DHCP, RADIUS, ACTIVE

D IRECTORY)

Performed troubleshooting of network issues for the six schools in the district

Performed hardware and software updating

Information Technology Intern, BLAST Intermediate Unit 17 October 2009 – Current

• Helped provide technology solutions to schools in the Bradford, Lycoming, Sullivan

and Tioga area

Imaged new desktops for deployment across the BLAST network

Traveled to Schools with technicians to assist in various server and networking setup

Certifications:__________________________________________________________________

__

• Cisco Certified Networking Associate - CCNA

CompTIA Network+

Microsoft Windows Server 2008 Administration (expected in March 2010)

Skills and

E xperience:_____________________________________________________________

• Knowledge of Windows Server 2003 and 2008 setup and administration.

Network Design, implementation, and administratio n

Created cost benefit analysis’s

I mplementation of secure wireless networks using 802.1x and a RADIUS server

Configured routers and switches to use OSPF, EIGRP, VTP, NAT and STP

Very familiar with 3Com’s and Cisco’s Router/Switch IOS

Gained knowledge of network protocol vulnerabilities by using various Linux based

tools

Configuration of VPN access network using Windows Server 2003

• Experience with Cisco, 3Com, Norton Ghost, Linux, Mac OS and Windows

Autodesk suite mass deployment

Network traffic analysis

VMware / server virtualization

Point to point wireless bridge set up

Microsoft Office suite 2003 and 2007

Systems Analysis and risk analysis

Knowledge of Windows batch scripting

Contact this candidate