Customer Service Manager

Dreucilla Jerry

**** ** *********** * Miami, FL. 33055 * 305-***-****

E-Mail: *********@*********.***

A proficient and versatile clerical and customer service professional with over 15 years of experience in

Customer Service Supervision. Demonstrated strength in communicating effectively with all levels within an

organization; as well as management skills in controlling daily departmental operations.

PROFESSIONAL EXPERIENCE

AMERICAN MEDICAL DEPOT,, FL

Purchasing Manager (2006-2009)

4 Direct supervision of employees in the Purchasing department.

Responsibilities include interviewing, hiring and training employees.

Planning, assigning, and directing work and appraising team performance.

Ensures timely delivery of ordered items, resolves disputes between vendors and customer.

5 Develops and implements purchasing policies and procedures

ABC DISTRIBUTING, North Miami, FL (1991-2006)

Accounts Receivable Supervisor (2002-2006)

6 Assist management in directing and controlling the daily operations of the department.

Monitor staff attendance, production and quality on a daily basis to an average staff of 40 employees.

Advise Management of individual/departmental performance.

7 Provide research assistance to Customer Service, including contacting customer to resolve issue

ABC DISTRIBUTING, North Miami, FL (1991-2006)

Customer Service Supervisor (1991-2002)

8 Direct supervision of a team ranging from 25 to 30 customer service agents and indirect supervision of

over 140 customer service/correspondence agents.

Training, counseling, evaluating, monitoring and disciplining my team.

Satisfying the needs of my external customer including, approve credit and debits and processing large

volume orders ($1000 and above).

Coordinated and facilitated all new hire orientation and in service training.

Dreucilla Jerry

4531 NW 203rdStreet * Miami, FL. 33055 * 305-***-****

E-Mail: *********@*********.***

EDUCATION AND PROFESSIONAL DEVELPOMENT

9 High School Diploma

A ray of Supervisory trainings and workshops

Numerous accolades and certificates for excellent and satisfactory leadership performance

Coordinated and facilitated Conflict Resolution trainings.

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