High School Service

KARIM OUDAOUI

*** ******* ***. ***# ****

Boca Raton, FL 33431

Tel: 561-***-****

**.*****@*******.**

Profile: A dedicated and highly energetic person who thrives in pressure situations

and can be counted on when the going gets tough. Skilled in Network

Administration, Network Security, and Workstations and other related

systems. Takes pride in providing creative direction and out of the box

thinking. Enjoys complex, multi faceted assignments where pulling together a

collaborative pool of skills is essential. Fosters a lively and professional work

environment and values commitment to excellence, innovation, and customer

service.

Objective: An interesting position with a growing company

Experience: 03/2006 -02/2009 Webhelp Company, Morocco

Job Title: Customers Responsible

Project Operator: France Telecom/ Orange (network service)

France Telecom Agent

04/2009-up to now Walgreens

Job Title: Service clerk

Responsibility:

Help, advise and assist customers by phone or mail with their network

connectivity (wireless and wired), Troubleshooting Internet.

Connection Problems diagnose and resolve issues with PC and laptop

configurations.

SKILLS:

Languages: English, French, and Arabic.

Quick learner with ability to translate complex ideas and processes

into technical facts or persuasive non-technical presentation

Excellent organizational skills and ability to prioritize workload

Attention to detail and precision, solid work ethics concerning

meeting deadlines and reliability

Operating Systems: Windows NT/2000/XP (workstation & server),

Windows 95/98/ME.

Provided technical support for problems with sound cards, video,

cards, network cards, modems, hard drives, hard disk controllers

and PCI bridges..

MS Office expert

Extensive knowledge, routers, antivirus, anti spam, antispyware,

ip4 and ip6 addressing

Wireless network configuration

Antivirus or Anti spam software updates

Backup of data

Application setup

Detection and solving, fixing and reinstalling software and

hardware

Set up basic networks using Ethernet topology, spliced cables, laid

cables

Education :

2006-2009 Miage School Rabat Private Establishment, Morocco

- Systems and Networks Specialized Technician

2000-2004 Abdelkrim El Khatabi Hight School, Rabat-Morocco

- High School Diploma in Experimental Sciences

References : Available upon request

Contact this candidate