Project Manager Management

David Clark

**** ****** *** ***** *****, MO ***** Phone: 314-***-**** *******@******.***

Project Manager and Business Analyst

Information Systems professional with over 15 years experience as a Project Manager, Business Analyst,

and Developer. Expert in gathering, analyzing and defining business and functional requirements;

creating metrics, charts, presentations, and other decision making tools; process mapping; and

designing/re engineering business processes and workflows. Prepares system specifications, detailed

project plans, budgets and forecasts for communication with all levels of management. Proven ability to

deliver custom and off the shelf solutions to business problems/needs.

Expertise Highlights

Major Software/Systems Implementations

Strategic Technology Planning

Systems Security & Disaster Recovery Planning

Data/Business/Systems Analysis

Testing/Scripting/Documentation

Data Flow & Process Mapping

Technical Writing (Manuals/System Specs)

SQL Queries & Data Modeling

Technology Summary

Productivity: Microsoft Office, Microsoft Project, Visio, InfoPath, SharePoint, Remedy

Technologies: SQL, .NET, XML, HTML, CSS, JavaScript, VoIP

Methodologies: Express, Summit, PMBOK, SEI/CMM, Six Sigma, Agile

Professional Experience

MONSANTO, St. Louis, MO 2005 – 2009

Project Manager

Managed the development and enhancement of Internet and intranet applications; primarily using

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Java and Oracle; interfacing with SAP, Lotus Notes/Domino, Documentum, and other internal

systems. Applied Agile methods such as user driven stories and test first development.

Planned projects from initiation through implementation, including decommission of legacy systems. Kept

accurate budgets, forecasts, and change control. Served as the primary liaison between the

development team and the client organizations for projects under my control.

Managed the redesign of some of the company’s public facing web properties, Monsanto.com and

AsgrowAndDekalb.com; along with experts in usability, graphic design, development, and infrastructure;

incorporated new third party tools such as Google Maps and FeedRoom.com (video).

Implemented the first InfoPath workflow application in our new SharePoint environment, which tracks the

fulfillment of genetic reference materials to regulatory agencies around the world.

Lead the design and implementation of the company’s Global Human Rights Program database, which

provides for communication, training, and monitoring throughout the supply chain. Attended the global

human rights champions’ conference in Costa Rica, where I demonstrated progress against the roadmap,

collaborated on new requirements, and established upcoming milestones. Introduced the importance of

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usability through a contextual inquiry, conducted by our Usability Specialist. Developed inter personal

relationships that proved very helpful throughout development.

Consistently met or exceeded client expectations. Achieved three Rapid Recognition awards for going

“above and beyond”; these efforts seemed small, to me, but they were greatly appreciated.

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David Clark

2701 Summit Ave Saint Louis, MO 63114 Phone: 314-***-**** *******@******.***

ROSE INTERNATIONAL, INC., St. Louis, MO 2004 – 2005

Program/Project Manager – client: SBC

Maintained a portfolio of Wireless/Wireline projects for the Project Management Office, facilitating

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inter project coordination between the client and its affiliates across the country. Managed cost,

scope, schedule, and issues to ensure the realization of business benefits. Provided status and

escalation to management.

Took over a multi million dollar project that was not making progress. Worked to establish specific goals

and to gain agreement among the stakeholders. Achieved implementation of the first and second

iterations, then provided support through upcoming releases. Coordinated testing among the

applications, middleware, and back end systems. Facilitated resolution of technical and non technical

issues.

MARITZ, St. Louis, MO 2002 – 2004

Project Manager II

Managed multiple projects, from initiation through post implementation, ensuring that the goals and

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objectives are accomplished within the agreed time frame and budget. Projects in the nature of IT

Management, Infrastructure, Telecom, and Process Improvement. Managed a portfolio of systems

using both on and offshore development teams.

Worked with business users to determine priorities and scheduling. Facilitated meetings and discovery

sessions; creating consensus among contributing organizations. Lead and facilitated process redesign to

achieve operational efficiency.

Gathered requirements, defined technical solutions for business problems and opportunities. Planned

and coordinated activities; defined tasks, determined estimates, and managed requests.

Maintained project plans to ensure timely completion and to reflect approved changes; communication

and resolution of risks and issues.

Lead the design and development of an enterprise configuration management repository that is used to

track People, Places, Things, Work, and the relationships between them. Typical use cases include

tracking domain registrations, equipment leases, software licenses, backup schedules, tasks,

assignments, and custom configuration units. This web based data driven application uses three main

tables and recursive relationships to achieve maximum flexibility. [Aug ‘09 – still in use, today]

MARITEL, INC., St. Louis, MO 2000 – 2001

Director of Operations

Created the new Operations organization for a domestic wireless telecommunications provider.

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Gathered diverse business requirements. Conducted the selection of Billing and Customer Care, Call

Center, Customer Relationship Management, and Trouble Ticketing solutions.

Drafted statements of work; negotiated contracts; managed implementations in coordination with other

enterprise development activities; reduced costs and increased efficiencies through service level

agreements, defined business processes, and standard operating procedures.

Managed the integration of Operational Support Systems with the new VoIP network telephony, radio,

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and control elements; service provisioning, mediation, customer interaction; and Remedy.

Specified and managed the development of web based applications used to provide unique services to

FCC, US Coast Guard, and the National Weather Service.

Responsible for all IT services in and between the offices in New York City, St. Louis, New Orleans, Biloxi

and Gulfport; including communications, LAN, WAN, Internet, desktop, and support.

Made the strategic decision to move call center operations from Gulfport, MS to a new call center created

in conjunction with an outsource service provider in Milwaukee, WI.

MODIS, St. Louis, MO 1997 – 2000

Configuration Manager – client: Deutsche Financial Services

Developed configuration management plans for the U.S. division.

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Developed roles and responsibilities, procedures, workflows in accordance with SEI CMM level 2.

Project Leader – client: Anheuser Busch

Support Management, Configuration Management, and Project Management for a large consumer

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products company. Managed some Y2K evaluation and remediation projects.

Used Summit PM methodology with MS Project and PlanView. SEI CMM level 3.

Senior Business Analyst internal

Developed Billing and Customer Care software using MS Visual Basic and MS SQL for an

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international telecommunications/internet client.

INTERTECH MANAGEMENT GROUP, INC., Chesterfield, MO 1995 – 1997

Program Manager

Managed the lifecycles of Billing and Customer Care software used by telecommunications resellers

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in a Service Bureau environment. Functionality includes Customer Service, Order Entry, Provisioning,

Call Detail Record (CDR) processing, Invoice generation, Accounts Receivable, and Settlement.

Developed interfaces for clients’ existing systems as well as developed complete turnkey solutions, such

as one delivered on site in the Netherlands. Managed development and support staff.

HUSSMANN CORPORATION, Bridgeton, MO 1993 – 1995

Senior Programmer/Analyst

Designed, developed, and supported custom Sales Force Automation tools. Consolidated catalog

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data from multiple manufacturing locations and deployed to over 300 PCs in the field. Conducted on

site training, field testing, and requirements gathering.

Performed structured analyses; prepared specifications, detailed project plans, and budgets for

communication with all levels of management. Managed development and support staff.

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David Clark

2701 Summit Ave Saint Louis, MO 63114 Phone: 314-***-**** *******@******.***

SYSTEMS SERVICE ENTERPRISES, INC., Creve Coeur, MO 1992 – 1993

System Consultant internal

Developed and implemented applications for Fortune 500 clients as a member of the internal

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development staff. Key contributions include a tabbed user interface, in character mode, that

provided easy access to annual 5 year forecasts.

For a major chemical company designed and developed a Safety Tracking System to replace an

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outmoded paper based system. Introduced a database recursive relationship technique, which

provided unlimited cross referencing of incident reports and corrective actions.

HOWARD SYSTEMS INTERNATIONAL, INC., St. Louis, MO 1992 – 1992

Consultant – client: Ralston Purina

Developed a call center order entry system for veterinary offices; project required extensive redesign.

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Introduced a novel database design that allowed completion of a cereal box packaging system that had

been previously abandoned due to complexity.

AT&T EASYLINK SERVICES, Bridgeton, MO 1988 – 1992

Plant Engineer

Responsible for the continuous and safe operation of physical systems supporting the data center.

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Developed a Maintenance Data Collection System to track equipment and workflow.

Education and Training

Maritz 2003

Maritz Six Sigma Green Belt certification training

Ericsson Hewlett Packard Technologies 2000

EHPT Net Charger Operations; Net Charger Financials

Anheuser Busch Technical Training Center 1997 1999

Quintus HelpQ Call Tracking; Summit Project Management Methodology

Data Management Consultants/Modis 1997 1999

Project Management (PMBOK); How to Supervise People; Powerful Communication Skills

Hussmann Corporation 1993 1995

Leadership through People Skills; Structured Analysis and Design; Managing Multiple Projects

United States Air Force 1985 1988

University of Missouri St. Louis, MO 1983 1984

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