Project Manager Engineer

*** ******** **. ***** 972-***-****

Terrell, TX *5160 E-mail ******.*****@*********.***

Janet Hadaway

Objective Manager – Implementation Engineer

Functional To obtain a challenging position in a growth oriented organization that offers

summary diverse job responsibilities that will utilize my skills, knowledge, and

organizational expertise.

Summary of 1980 - 2009 AT&T Services, Inc. Dallas, Texas

qualifications Manager – Network Planning & Engineering, Implementation Engineer

Simultaneous Multiple-project Management

Managed over 300 Multi-Million Dollar Projects Annually

Met or Exceeded Capital & Expense Budget Forecast, Receivables, PO Close

Out Process

Met or Exceeded Project Timelines and Milestones

Obtained and Contracted Vendors for Installation/Maintenance

Managed Logistics and Timely Shipping on all equipment

Ordering of Juniper and Cisco router/switches and manage installation with site

engineer

Configure Cisco Routers Utilizing Cisco Ordering Tool

Proficient in MS Office Suite, including Advanced Word, Advanced Excel, and

PowerPoint

Strong Flexibility in a Fast Paced and Continually Changing Environment

Team Lead, Excellent Oral/Written Communications, Good Problem Solver Skills,

Detail Oriented, Team Lead, Self Starter, Works Independently with minimal

Supervision, Good Confidential/Discretionary Skills, Strong Organizational Skills,

High Level Multi-Tasking, Excellent Work Ethic, Strong Interpersonal Skills, Good

Analytical Skills, Fast Learner

Employment Manager – Network Planning & Engineering, Implementation Engineer

Project Manager for various Internet Services projects simultaneously across the

nation. This includes ordering equipment using purchase orders and software

systems such as Cisco. Track and maintain the capital and expense budget for

each project, hiring vendors, be point of contact to troubleshoot issues or problem

solving between various teams, site engineers, and planners. True up budgets

and close projects. Coordinate with logistics and various teams to ensure

equipment is shipped and installed in a timely manner using multiple accounting

systems, ordering systems, and shipping systems.

Manager – Contract Management – Wholesale Marketing

Project Manager of contract/agreement assignments which includes preparation,

development, and/or processing of Interconnection, Resale and Wireless

contracts/agreements for various CLEC/ILEC companies and AT&T across the

nation meeting aggressive timelines. Coordinate with attorneys, negotiators,

account managers, and product mangers to produce, amend, and/or process

legal documents for signature and filing. Coordinate with Regulatory the timely

filing of all contracts/amendments with various state utility commissions across

the nation in order to implement contracts for FCC/Commission requirements and

in order to produce revenue for Wholesale Marketing. Prepare and process

various affidavits, verifications, certifications needed by various state

commissions. Distribute and maintain electronic contracts for billing purposes,

Regulatory use, and Commission use. Supervise numerous non-management

associates, as well as numerous temporary employees. Supervise the

maintenance of the electronic and paper library for all contracts/amendments

across the nation. Verify, update, and maintain several databases. Maintain and

update shared drive for website viewing of all contracts/amendments. Develop,

coordinate, and implement various special projects for the district and conduct

training sessions. Develop, produce and/or update Methods & Procedures for

various Regulatory requirements and projects. Act as FCC and Regulatory State

Coordinator for AT&T. Knowledge of various state Tariffs. Complex Service

Order Training. Team Lead on numerous projects for district and state.

Collaborate, assist, and coordinate with high level executives and CEO.

Sr. Assistant – Network Planning & Engineering – Financial Management

Create and maintain Force and Contractors reports for budget purposes and

expense management for the VP of Network Engineering. Compare actuals to

forecasts, making adjustments when needed. Prepare and present monthly

expense and force reports for VP, VP Staff, and all Directors. Create graphic

designs for VP and District using Photohouse and Printhouse. System

Administrator for NT 4.0 Server and IIS 3.0 accounting server. Update and

maintain expense and capital budgets using various accounting systems and

creating Focus Programs. Implement and maintain various other clerical duties

utilizing numerous database systems. Chief union representative and delegate

for the AFL/CIO. Received Vice President’s annual award for work ethic and

integrity. Team Lean on various committees.

Sr. Assistant – Marketing – Retail Complaints

Investigated, researched, managed, acknowledged to verbal and written complaints

from customers that were sent to the President and Vice President – Marketing,

the President of AT&T, the Public Utility Commission, and Federal

Communications Commission (FCC) for the state of Texas. Prepared written

responses and explanations for each complaint. Documented and filed each

oral/written complaint with the Texas Public Utility Commission and/or the FCC.

Created, maintained and updated the database and timelines of complaints for

tracking purposes for the State Commission, Regulatory, and FCC compliance.

Lead Marketing Consultant – Retail Sales

Marketing Consultant in Sales and Customer Service Call Center for residential

customers utilizing the SORD/BOSS database systems to support customer

satisfaction, billing accuracy, and revenue assurance. Maintained and tracked

schedules and commitments using the TRFU database system. Assist Area

Manager by tracking amount of calls and length of calls using numerous

database systems. Tracked and documented service representative’s calls and

customer holding times in order to meet FCC requirements and customer

satisfaction. Maintain and track monthly sales for approximately 150 service

representatives for monthly compensation and incentive programs. President of

PMEI group. Team Lead on various special projects. Team Lead on system

upgrades and team training sessions.

Sr. Assistant – Network Maintenance

Create, update, and maintain records for Office Equipment and Cable Pair

assignments for customer records. Developed, created, and maintained

numerous databases for multiple departmental use including WFAC/WFADO to

ensure service order flow, central office assignment, and installation of customer

telephone service due date were met or acceded for customer satisfaction. Team

Lead for the development, creation, updating, and maintaining of numerous

databases for the Dallas area Central Office (CO) cutovers from SXS and %XB to

Electronic Switching (ESS) Central Offices. Coordinated with numerous

departments to accurately design systems for each departmental use. Team

Lead on numerous special projects. Assisted Area Manager in District meeting to

ensure successful CO cut-overs with minimal database and frame errors.

Assisted in creating, updating, and maintaining database for translation records

via Service Order activity to maintain high customer calling feature accuracy.

President of Quality of Work Life Organization. Elected Union Representative of

the Year by Communication Workers of America, Local 6215. Delegate for the

AFL-CIO. Secretary of the Political Action Campaign organization.

Education 1975 - 1976 Eastfield College Mesquite, Texas

Major – Psychology

Professional Development

New Horizons – Advanced Word, Advanced Excel, PowerPoint

CompUSA – Microsoft Access – Intermediate, Microsoft Exchange

Stephen Covey – Seven Habits of Highly Effective People

AT&T – Producing Legal Contracts CLEC/ILEC, Writing CLEC Complex Service

Orders, Valuing Diversity, Handling Conflicts, Training Others, Complex Service

Order Process, Behavioral Interviewing, 272 Compliance Training, Manager’s

Camp, Sales Dynamics, Courageous Conversations, Ethics In The Workplace,

Effective Business Writing Skills, and Producing Results With Others.

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