Customer Service Manager

Christopher C. Cestari

**-** **** *** ********@****.***

Elmhurst, NY 11373 Cell 917-***-****

Key Strengths and Accomplishments

Computer Knowledge

Applications: Microsoft Excel, Word, Databases: MySQL, PostgreSQL

Powerpoint, Access Accounting: Quicken, Quickbooks

Platforms: Windows 98, 2000, XP, Languages: Unix, Basic, HTML, PHP

Vista, Apple OS9, OSX Web Design: Flash, Fireworks, Javascript

Music ProTools, Digital Performer

Education

2001- 2004, Purchase College, State University Of New York

2006 BFA In Music - Studio Composition, 3.41 gpa

Focus on music industry and technology

Qualifications

• Reliable self starter with desire to succeed

Superior written and verbal communication skills

Able to acquire new clients in a changing business environment

Work with clients to actively fulfill their unique needs

Experience

2008-Present Cumulus Media – WFAS Radio

Account Executive / Marketing Consultant

• Seek and cultivate new relationships with potential

clientele by contacting corporations on a daily basis

through the use of business to business, telephone and

email prospecting

Manage, service and support existing client database while generating additional revenue

• Devise compelling marketing strategies based on client

budget and need

Quickly and effectively process different business models to foster growth in their

industries.

2005- 2008 Totally Toner, Brookfield, CT

Webmaster / Customer Service / Sales

• Prepare and distribute promotional information and

updates

Provide customer support to prospective and current clients

Negotiate prices with distributors as purchasing agent

2004 Hat City Entertainment, Danbury, CT

Stage Manager

• Initiated fundraising events to cover cost of events

Organized and directed stage events and artists for show

Maintained flexibility for event disruptions

Collaborated with team leaders to plan event

2004- 2005 Hat City Ale House, Danbury, Ct

Musical Events Planner

• Developed and maintained contacts with artists and

media

Executed performances on strict deadlines

Communicated knowledge of events to media sources

Planned and coordinated events through phone and email

1999- 2001 James Daniel Entertainment, Stamford, CT

Musical Instrument Instructor

• Prioritized students needs to develop effective lesson

plans

Organized schedules for varied groups in relation to the school

Analyzed student progress to better facilitate additional improvement

Language Proficient in English, Spanish and Italian.

References Outstanding references will be furnished upon request

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