Sales Customer Service

Darren Crawford

760-***-****

**** ***** **.

Oceanside Ca 92056

*.**********@*****.***

Objectives: To contribute exceptional sales/customer service ability, account management,

marketing and, communications skills to a challenging Marketing position.

Skills: Knowledge in the provision of sale services, account acquisition, and management,

consistently meet and exceed sales quotas, efficient in Excel, PowerPoint and Microsoft Word

2007.

Employment:

Date 1/1/2009-12/20/2009 Cox Communication

Position: Sales Associate

Sells bundled telephony, data and video products, as well as internet bandwidth, to current/new

customers. Meet and exceeded sales goals, understanding communication needs of customers to

determine appropriate solutions. Developed and maintained relationships with customers. Delivered sales

presentation to customers and prospects. Ensure product pricing reflects pricing structures set at the

corporate level. Works with Sales Engineer and or other support personnel to determine appropriate

solutions for problems. Served as main point of contact with customer ensuring customer satisfaction

through the entire sales cycle. Remain current of technical information regarding Cox’s telephony, data

and video products and offerings, networking, consultative sales skills and negotiation skills.

Dates 01/2007-04/2008 Color Spot Nursery

Position: Customer Service

Assisting potential customers by answering product and service questions open

customer accounts by recording account information resolve product or service problems by

clarifying the customer's complaints, determining the cause of the problem, expediting correction

or adjustment; following up to ensure resolution. Placing 1k-7k orders, working with excel to

input spread orders, occasionally unload and uploading delivery trucks.

Dates: 01/2004-08/2006 Genica

Position: Sales & Customer Services

Business-to-Business cold calling to raise monthly sales volume.

Provided initial product information to prospective customers for

computer hardware and software. Contacted existing and new customers for advertising (inbound

and outbound calls). Managed customer’s sales history with I.M.S, Gold Mine and Excel data

entry.

Education: 2000-2003 El Camino High School Oceanside Diploma

2003-2005 San Diego Job Corps -Networking Certificate

2008-Currently attending Palomar College for AA Degree (Marketing)

References: Available upon request.

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