Customer Service Manager
Resume:
THOMAS A. NICOLAY, JR.
Strongsville, Ohio 44136
***.*******@*****.***
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CAREER SUMMARY
Extensive manufacturing experience includes supervision and management in a
union production, distribution, and process facility. Well-developed
strength in coaching, teamwork, troubleshooting, and achieving innovative
solutions. Solid mechanical, analytical, problem solving, improvement
skills adaptation and flexibility - change agent, interaction skills - work
respectfully with a diverse group and build synergy.
SKILLS AND QUALIFICATIONS
Supervision Shipping & Receiving Purchasing Inventory Control
Scheduling Forecasting SAP MS Word
Excel AutoCAD PLC Programming Maintenance
Teamwork Communication WCM Safety
WORK EXPERIENCE
K&K Specialties
Commercial Carpenter 2009 - Present
. Installation of operable walls and acoustical wall & ceiling panels
. Repairs and maintenance
. Customer service
Clorox Corporation, Household Products Division
Production Manager 2007 - 2008
. Managed employees within a two shift operation
. Handled production planning of 20 household products to meet business
demands
. Coordinated cross-functional communication between departments to
maintain plant-operating efficiencies
. Kept people appropriately informed and listened effectively while
promoting Operating Equipment Efficiencies (OEE)
. Maintained and operated within or under budget while improving
production
. Managed Information Technology - Word, Excel, PowerPoint, SAP
. Served as member of the Chlorine Emergency Response Team (Outside
scout, First aid, and Logistics chief)
Distribution Manager 2006 - 2007
. Managed and coordinated inbound and outbound shipments while
maintaining a 99.5% shipping efficiencies
. Managed employees shift coverage and lead a positive hourly workforce
of employees
. Maintained inventory control to achieve productivity goals
. Developed and implemented cost saving projects on recyclables scrap
netting $3,000 a year
. Served as member of task force to develop a safer work environment
. Maintained budget control at all times
Process Technician/Operator 1986 - 2006
. Worked as a self-managed operator producing products to meet business
demands
. Maintained inventory control of bulk and liquid raw materials
. Handled and maintained equipment operations, spare parts and
Preventative Maintenance Programs
. Managed process with Allen Bradley and Modicon PLC programming
. Maintained Auto Cad drafting files accurately
. Communicated/coordinated with vendor for deliveries of raw and bulk
materials
Thomas A. Nicolay, Jr.
Page 2
EDUCATION
Cuyahoga Community College - Parma, Ohio 90.78 hours
(presently attending)
Major - Business Administration
Cuyahoga Valley Vocational School
Successfully Completed Courses
Electrical Safety Review Auto CAD - Beginner and Intermediate
Electrical Meters and Instruments Industrial Wiring & Plumbing
AC & DC Fundamentals Statistical Process Controls
Blueprint Reading and Drawing Shielded Metal Arc Welding
Berea High School Graduate
CERTIFICATIONS
2008. Certificate of Completion - Setting Objectives
2008. Certificate of Completion - An overview of Performance Management
2008. Certificate of Achievement - Unlawful Harassment Prevention
2008. Certificate of Achievement - Ethics/Code of Conduct
2008. Certification of DOT - Hazardous Materials Training
2002 Certificate of Completion- Electrical Safety Procedures &
Requirements
2001. Certificate of Completion - PLC-5, SLC500, RSLogix 5/500
1999. Certificate of Completion - Blueprint Reading Industrial/Residential
Certificate of Achievement - Quality Leadership Awareness
Certificate of Completion - MODICON - 984 Basic Applications
Certificate of Completion - Industrial Automation Systems Division
Training
Certificate of Completion - Programmable Control Division Training
Certificate of Completion - Industrial Maintenance Welding
RECOGNIZED by AMERICAN RED CROSS in completing requirements
Standard First Aid
CPR/AED - Adult
Administering Emergency Oxygen
Bloodborne Pathogens Training
COMMUNITY SERVICE
Director of Strongsville Soccer Association - Boys U13 & U18
Managed two leagues (5 to 8 teams each) and recruited coaching staff
Commissioner of Strongsville Soccer Association
Organized league draft and oversaw game scheduling
Coach 15 years of Coaching Soccer & Baseball
Managed boys Soccer & Baseball and fundraising events
Committee Member St. John Neumann Youth Event Planning Committee
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