Customer Service Manager

Yolanda hidalgo

*** *. *** **. #*, MONTEBELLO, CA 90640

CELL: (562) 756-5309E - EMAIL: ************@*****.***

OBJECTIVE

SEEKING A POSITION THAT CALLS FOR AN ENGAGEMENT OF

MY PROFESSIONAL ABILITY, WHILE ALLOWING THE

OPPORTUNITY FOR INSTRUCTION REGARDING WORK PLACE

POLICIES AND PROCEDURES.

EDUCATION

1975-1980 UNIVERSIDAD DE GUADALAJARA (MEXICO)

GUADALAJARA, JALISCO

BA Degree Earned: Business

Professional experience

03/09- 09/09 La Curacao

Los Angeles, CA.

Collections Supervisor

Collection Team Supervisor

Train and assist collectors with multiple tools in

skip tracing

Attendance and punctuality enforcement

Mentor, train, motivate and counsel staff.

Review and approve legal accounts

Auditing of accounts

Consumer credit report disputes and compliance with

the FDCPA

Collaborate with internal departments to resolve

disputed items and/or accounts.

Preparation of management reports

Utilize an auto dial system to initiate customer

contact and determine reason for delinquency.

05/03- 02/09 Superior Nissan/Chrysler

Puente Hills, CA

Collections Manager

Strong computer skills utilizing Microsoft Office

software, including Excel, Word, Access and Power

Point and other experience with online A/R, ADP

accounting and Advent systems.

In charge of implementing wage garnishments and

bank levies.

Interpersonal skills and the ability to act

professionally and interface with all levels

throughout the organization.

Manage and be in charge of two to five stores at

one time.

Able to identify and direct process improvements

including those related to collections.

Resolve escalated complaints and inquiries related

to reposition and collections situations.

In charge of recuperating vehicles which have been

delinquent in payments, by working with outside

agencies and company management.

Ensure corporate and legal compliance for all

procedures.

Attend court hearings for small claims filed on

behalf of my company and represent the best

interest for them.

Prepare and present legal and financial reports on

a monthly basis for company management in a timely

and truthful manner.

Constantly implementing new methods of collecting

debts which are more efficient and beneficial for

the company.

Disseminate objectives to staff members based on

talent and ability.

1998- 2003 A-1 Flamingo Travel Agency

Downey, CA

Manager/Owner

Promoting and executing sales, reservations, and

bookings of flights and travel plans for clients.

Organize and manage corporate events to various

parts of the country.

Translation of various documents.

Maintain and organize all documents which dealt

with the business, including but not limited to,

financial, promotional, and legal.

1989-1998 Bank of America

Los Angeles, CA

Affidavit of Forgery Support Processor

Assisting the research department in resolving

affidavit of forgery claims.

Handling a high volume of phone calls while dealing

with customer service.

Assisting the collection department with attaining

negative debts by customers.

Exceptional analytical, organizational, and

interpersonal skills.

Incomparable talent for multi-tasking under time

and stress constraints.

PC proficient, excellent writing and typing skills.

Fervent desire to understand and partake in a work

environment.

Commitment to service and leadership.

A dedicated and experienced worker always eager to

show my ability.

Acceptance of constructive criticism in an

appropriate manner.

Fluent in English and Spanish.

Summary of Qualification

Contact this candidate