Training Software
Resume:
Eric Foster
**** ******* **., ********, ** ****4
Email *******@*******.***
Home Phone 317-***-**** Cell Phone 317-***-****
Training Consultant
Certified Technical Trainer ( 10+ years Experience ( Excellent
Training Skills
Dynamic and outcome-focused software and hardware trainer with proven
expertise in planning, executing, and monitoring robust programs within
diverse corporate environments. Solid understanding of consulting, training
methods, planning & scheduling of installations, software applications,
chemical handling and service and inventory management. Motivational team
leader and diplomatic communicator, able to develop and manage performance-
driven teams to achieve absolute compliance with training goals. Certified
CTT by CompTIA formerly The Chauncey Group International.
CORE COMPETENCIES
BUSINESS OPERATIONS Office Administration Management 10 + years
Training & Development Standard Operating Team Leadership
CTT Methodologies Procedures High-impact
Customer Relations Presentations
Relevant Professional Experience
THE REYNOLDS AND REYNOLDS COMPANY- DAYTON, OHIO
Reynolds Software Solutions Specialists
Held accountable for demonstrating departmental software, to dealership
principles and managers, on company offerings of software applications
pertinent to their departments.
Key Achievements:
> Demonstrated software to Owners, Managers and Department Heads.
> Led multiple stores through onsite training, consistently achieving the
highest satisfaction scores for training, preparedness, and compliance.
> Developed new guidelines and training related to ordering and inventory
management, eliminating double ordering and reducing wasted space.
The Reynolds and Reynolds Company- Dayton, Ohio
Reynolds Solutions Executive
Held accountability for planning, implementing, and overseeing compliance
for programs within each department of the store.
> Monitored and reviewed software usage, Trained customer staff and
supervisors on a one on one basis.
> Demonstrated new software solutions to enhance existing programs.
> Resolved customer concerns and questions.
> Designed and built custom reports.
Key Achievements:
> Successfully achieved 100% customer satisfaction during tenure through
diligent training, effective follow-ups, and ongoing attention to
customer concerns.
> Earned award for exceptional performance, including rating as "Superior
Trainer for the Midwest Region.
Certified Technical Trainer
The Reynolds and Reynolds Company, Dayton, Ohio
Brought on board to train customers on usage of the proprietary software of
the Reynolds and Reynolds Company, the global leader in automotive
dealership solutions. Held accountable for implementing and revising
training programs, including staff training to ensure 100% competency with
their software. Traveled extensively to facilities to conduct training for
groups of up to 100+. Develop and implement standard operating procedures
(SOPs) utilizing CTT methodology to maximize productivity. Maintained
records; training programs, and compliance filings. Served as point of
contact with assigned customer base.
Provided software training to department heads and their employees for new
system installations.
> Conducted classroom training lasting four weeks to Managers,
Supervisors and others.
> Used training modules to train the organization, including hands-on
experiences and worksheets in the utilization of the software
application. Provided assistance on Live day.
> Conducted initial and refresher project training for employees,
adjusted training to meet clients requirements.
> Provided software training, in one instance, for 120 employees per day
over a two-week period.
> Acted as the senior trainer responsible for providing support to new
trainees through mentoring, observation, and feedback.
> Assumed overall project responsibility managing Team Leads of software
and hardware installations.
> Earned top honor for achieving 100% customer satisfaction for the
entire Midwest Region.
> Successfully served as the fixed operations trainer for one of the
company's largest accounts.
Composed and implemented plans and procedures. Developed and conducted
ongoing training programs for front-line and management team members.
Partnered with senior-level leaders on specific requirements and reports.
Hubler Automotive Group - Indianapolis, Indiana
Customer Relations Manager/Hazardous Materials Trainer
Established track record of success and progressive accomplishment
culminating in full accountability the stores Customer Satisfaction Index
for this automotive store.
Directed new hire practices, programs, and reporting to ensure full
compliance with organizational and regulatory standards. Led training in
keeping with response plan criteria.
Key Achievements:
> Over ten years of management experience supervising over 50 employees!
> Spearheaded new vehicle training seminars which included warranty and
best car care practices from scratch and implemented workplace safety
program incorporating chemical usage in the work environment.
> Trained technicians on the proper use and hazards of handling
hazardous materials.
> Participated in training the technicians on new technologies.
> Handled all customer concerns for all departments of the dealership
Professional Development
REYNOLDS UNIVERSITY
Professional Sales & Marketing . Variable Operations Software Training .
Certified Technical Trainer Training
Ivy Tech College
Microsoft Office . MS Word . Microsoft Outlook. MS Excel . Microsoft
PowerPoint
Highlights of Additional Coursework
Management / Employee Conflict Discussion and Resolution . Sensitivity
Training for The Workplace
. Hazardous Material Handling and Storage
. How to Write & Execute an Effective Emergency Evacuation Plan for
Industry
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