Analyst Services

MELANY A. ADAMS

**** ********* ****** ****, ********* Beach, FL 33442 (954)290-

**** **********@*****.***

OBJECTIVE

To take on a challenging role as a Business Analyst and to provide

solutions that would help the organization to achieve its implementation

goals.

QUALIFICATIONS SUMMARY

Excellent communication, analytical, interpersonal and presentation skills;

adept at managing multiple projects simultaneously.

Responsible for analyzing the business needs of departments to help

identify IT problems and propose solutions.

Experience with end-user support process for desktops (first-call

resolution, problem tracking via automated system i.e. Remedy, prioritizing

work requests).

Working knowledge of computers, hubs, switches, network operating systems;

Microsoft Server 2003 including TCP/IP, DHCP, DNS, VPN and Remote

Administration.

MS SQL Administration: starting and stopping services, query analyzer,basic

commands.

PROFESSIONAL EXPERIENCE

MEDNAX Services, Inc.- Pediatrix Medical Group, Inc.

Information Systems - Technical Services Analyst

12/1/07- Present

Experience configuring and troubleshooting complex IT issues including

network administration, Windows Server, AD, XP Professional, Wireless

technology and related infrastructure.

In charge of monitoring, tracking and resolving problem ticket work queues

and interact with physicians to provide progress updates and ticket closure

notification.

Deployment of new PCs/printers, OS-level installs, application installs,

and physical deployment of hardware.

Solved problems when there are no available precedents, guidelines,

policies by drawing upon experience, research, input from peers and other

problem-solving alternatives.

Clinical Services - Support Analyst

7/07-12/07

In charge of monitoring, tracking and resolving all issues pertaining to

the clinical information systems (BabySteps, NextGen EMR, EPM, and RDS).

Coordinated the scheduling of clinical information system updates and

revisions in conjunction with the IT Department and completed testing of

new applications.

Concorde Career Colleges, Lauderdale Lakes, FL

Pharmacy Tech Program Director

06/05-7/07

Responsible for maintaining accreditation and commission standards for the

program.

Assist with ongoing review and development of curricula in accordance with

ASHP.

Responsible for recruiting, orienting and supervising faculty members.

Coordinate with the Graduate Services Director all information pertaining

to the externship placement of students, job openings, and placement

updates.

EDUCATION

Bachelor of Science ITT Technical Institute (Information Systems

Security) 2008

Associates of Arts Broward College (Science)

2003

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