Customer Service Manager
Resume:
DATONA LO
St Paul, MN **104
Email: ********@*******.***, ********@***.***
Mobile Phone: 612-***-****
EDUCATION
University of Minnesota, Institute of Technology
Bachelors of Mechanical Engineering, December 2001
Emphasis in Power and Propulsion
EXPERIENCE
Wells Fargo Home Mortgage Minneapolis,
MN
Mortgage Loan Specialist
May 2009-June 2009, Dec 2009-Present
. Processing of refinance home loans mortgages after initial application
is taken in order to get the loan clear to close
. Carry out the full closing process including coordination between the
borrower and the closing agent, transmittal of the closing
documentation and funding the loan
. Provide support to the service call center for the entire department
as needed
Progress Casting Group, Inc
Plymouth, MN
Program Manager
May 2008 - Jan 2009
. Execution and management of new product introduction, product
transfers, and qualification of manufacturing replacement tooling from
initial launch to full qualification into production
. Direct involvement with each department communicating responsibilities
to each department to ensure successful development on schedule
. Communication to customers updating current status of product launch
and conveyance of any issues or concerns from both parties
Account Manager
Feb 2007 - Apr 2008
. Initiate activities to generate new business projects and partnerships
among current and prospective customers for a contract aluminum
foundry
. Evaluation of customer projects for compatibility with company scope
of expertise
. Provide initial quotations on pricing and launch implementation lead
times based on engineering team evaluation of project
. Negotiation of final pricing and contract lengths for both newly
awarded projects and ongoing projects with both the customer and
company upper management
. Represent company for customer service needs for the clients
First Solution Lending, Inc
Maple Grove, MN
Account Executive
Aug 2006 - Jan 2007
. Originate calls and perform onsite visits in order to generate new
prospective business for First Solution Lending, a mortgage lender
. Management of current and prospective loan pipeline among clientele
. Provides support to Mortgage Brokers including training, guideline
scenarios and customer service support
Countrywide Home Loans - SLG
Minneapolis, MN
Area Manager/Account Manager
Oct 2005 - Aug 2006
. Originate calls and perform onsite visits in order to generate new
prospective business for Countrywide Home Loans, a mortgage lender
. Management of current and prospective loan pipeline among clientele
. Provides support to Mortgage Brokers including training, guideline
scenarios and customer service support
Countrywide Home Loans - WLD SLG
Greenwood Village, CO
Production Supervisor I
Nov 2004 - Oct 2005
. Assist team members and provide support with the production process
after initial underwriting approval to the closing stage as quickly as
possible
. Support other departments as necessary based on volume and staffing
levels to ensure turn around times are acceptable and proper customer
service is provided to our clients
Production Assistant
Jul 2004 - Nov 2004
. Register loans, order credit reports, and issue initial disclosure
documents
. Receive incoming new loan submissions along with package them,
organizing and log files
SKILLS
CAD Systems: SolidWorks, Pro/Engineer, AutoCAD
Excel, Word, PowerPoint, Project, Lotus Notes, Adobe Acrobat
Customer Service
American Foundry Society - Cast Metals Institute Certification
HONORS/ACTIVITIES
Recipient, 1998 President's Outstanding Minority Scholarship
Post Secondary Enrollment Options Student 1997-1998, U of MN
Mentor, Multicultural Association for Student Advancement
Public Relations Coordinator, Asian American Student Cultural Center
Selected Participant, President's Distinguished Faculty Mentor Program
Audi Club of North America (ACNA) member
University of Minnesota Alumni Association (LinkedIn.com)
CSC Leagues (Touch Football and Softball) Participant
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