Customer Service Sales
Resume:
MELINDA B. SATTERWHITE
Downers Grove, IL 60516
********@*******.***
___________________________________________________________________________________
Objective: Energetic and organized individual with excellent customer service skills seeking career opportunity
in events planning.
Education: Illinois State University-Normal, IL May 2003
Bachelor of Science in Communications/ Public Relations
Experience:
The Buona Companies
Catering Coordinator: September 2008-Present
-Plan menus for corporate meetings, parties, and special events.
-Maintain a database of clients and keep them updated on new menus and specials.
-Strive to reach sales goals per period and quarterly.
-Assist corporate clients with details of their events such as guest counts, wait staff, and menu options.
Marketing Associate: January 2008-September2008
-Increase sales not only for the Catering Department but also three restaurant locations through solicitation of local
businesses.
-Boost restaurant sales through scheduling special events.
-Identify and follow up with potential customers from Chamber Events.
-Participate in promotional events such as Chamber Expos and The Taste of Chicago.
-Develop and implement new tools to understand potential customer needs.
Chili’s Restaurant
Regional Trainer: September 2003-January 2008 -Travel nationally to open new Chili’s Restaurants.
-Train employees in products, customer service, and teamwork.
-Manage customer feedback and implement changes.
-Coordinate team efforts with both management and all staff.
Dining Room Supervisor: March 2006-January 2008
-Manage all front of the house employees.
-Responsible for counting and collecting money from employees.
-Retrieve feedback from customers about their dining experience.
-Make sure orders are prepared correctly and served in a timely manner.
In-store Trainer: April 2001-January 2008
-Instruct new employees in products, customer service and teamwork.
-Facilitate trainer certification session.
-Generate new employee's training schedules and paperwork.
-Conduct new employee orientation and evaluate their performance.
Server: October 1999-January 2008
-Interact with customers and enter orders into computer.
-Demonstrate and promote teamwork with all employees.
-Organize large carryout orders for regular clients.
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