Manager Engineer
Resume:
Ted Neal **** W. **** S. APT#**
West Valley City, UT 84119
*******@*****.***
EDUCATION Davis Applied Technology College, Kaysville, Utah
Obtained UCAT Information Technology Certificate
Vocational Institute, Clearfield Job Corps Center,
Clearfield, Utah 08/04-04/07
Level Two Computer Service Technician
TECHNICAL SKILLS Typing Speed: 40 WPM
Microsoft Word 97; Office 2003, Outlook 2005
Windows 95, 98, 2000, XP Home/Professional, Vista
Home/Business/Ultimate, 7 Ultimate, Server 2003, 2005,
2008
Novell SUSE Linux 9.1, 9.3, 10.0; Novell SLES 9.0, Red
Hat Linux 7.2, RHES Linux 3, 4, and 5, Fedora Core 4
Solaris 8, 9, and 10
Juniper's Network and Security Manager
Upgrading PCs
PC, Printer, and Scanner Maintenance and Repair
Trouble Ticket Experience
Maintain and Configure Networks and VPNs
Configure and Maintain DHCP, DNS, HTTP, Print, Samba, and
File Servers
Maintain Active Directory
CERTIFICATIONS JNCIA-IDP Certified
CompTIA A+ Certified
Dell Certified
Secret Level Security Clearance
WORK HISTORY Systems Administrator, Banyan Technology, Dugway, Utah
04/09-01/10
Assist End-users with Hardware, Software, and Usage
Issues
Deploy Windows Vista in a Networked Environment with 400+
PCs
Maintain User & Computer Accounts with Password Resets &
Rights Privileges in Active Directory
Maintain Embedded Devices with Dedicated Hardware for
Mass Production Machines
Review Security Procedures & Verify Information Assurance
Inventory PCs and Server Racks
Technical Engineer, Juniper Networks, Ogden, Utah
09/08-02/09
Configure Juniper Intrusion Detection & Prevention
Devices, Firewall Devices, Dedicated Network & Security
Management Servers Built on Red Hat and Solaris Servers,
and NSMXpress Appliance Boxes
Customer Support Agent Tier 2, Microsoft, Ogden, Utah
07/08-09/08
Assist Businesses and Individuals with Issues Regarding
Microsoft Products
Assistant Manager, Domino's Pizza, Layton, Utah
10/07-05/08
Responsible for Managing Team Members, Food/Labor Costs,
and Inventory
Logistics, Target, Centerville, Utah
07/07-10/07
Tech Support, Teleperformance USA/Dell, Clearfield, Utah
01/07-07/07
Premium XPS Support
Responsible for Assisting Customers in Hardware and
Operating System Defects in High-End XPS Systems
Responsible for Imaging Machines that are beyond
Technical Over-The-Phone Support
Tech Support, Teleperformance USA/Dell (Continued)
Core Home & Small Business Support
Utilized Ability to Translate Technical Terms and
Instructions into Understandable User Terms
PC Tech Internship, Clearfield Job Corps Center,
Clearfield, Utah 08/05-09/05
MIS Department
Responsible for Maintaining and Configuring PCs in a
Network Environment
Responsible for Imaging PCs for deployment on Network
References available upon request
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