Sonal Karkera
Business System Analyst
Contact: 818-***-****
Email: *****.*****.*******@*****.***
Objective : Seeking a Business Analyst position where I can continue to
utilize my combination of business process experience and technical
background to achieve the best value-added solutions for the organization.
Professional Summary :
. Over 6 years of hands-on experience in IT as a Business Analyst.
. Proficient working in all Phases of SDLC using Rational Unified Process
(RUP), Waterfall, RAD, Agile, Scrum methodology.
. Strong Planning and Analysis skill.
. Experience in analyzing and documenting current (as is) and future (to
be) business processes.
. Requirements gathering through Formal and Informal sessions, Surveys and
Questionnaires and management using Rational Requisite Pro, Requirement
Traceability matrix (RTM) with Subject Matter Expert (SME), Stakeholders
and End Users.
. Worked with SME's to define business process, identify gap in
requirements, identify bottlenecks and work on improvements in the
system.
. Experience writing excellent Business Requirement Documents (BRD),
Functional Specification Documents (FSD) and Software Requirement
Specifications (SRS).
. Representing Business requirements in UML diagrams using Use Case
diagrams, Activity diagrams, Sequence diagrams, State diagrams, Context
diagrams and Use Case Specification Documents (USD) so as to aid in
understanding system requirements using various tools like Ms Visio and
Rational Rose.
. Strong knowledge of conducting Joint Requirement Planning sessions (JRP)
and Joint Application Development (JAD) sessions.
. Excellence in Feasibility analysis, Gap Analysis, Risk Analysis, ROI
Analysis, Reverse Engineering and Reengineering.
. Developed Test plans, Test Strategies and Participated in GUI testing,
Unit Box testing, Black Box testing, Grey Box testing, Integration
testing, Regression testing, Stress testing, System testing, Volume
testing, Alpha testing, Beta testing, Non Functional testing and User
Acceptance Testing using various tools like Quality Center.
. Strong experience working with various tools Rational SODA, Rational Rose
Data Modeler, Rational Clear Case etc.
. Managed change requests through Rational Clear Quest.
. Experience in transferring system to SharePoint Portal Server 2003.
. Knowledge of RDBMS concepts and exposure to various databases systems
like Oracle 9i and MS SQL Server.
. Experience generating reports by writing SQL Queries.
. Experience working with Developers to identify bottlenecks and
performance issues and work on fixing them
. Created excellent User manual and conducted user training.
. Skilled in working with both client and development team. Successful in
completing projects and working with client to develop ongoing
relationship.
. Excellent oral and written communication skills with strong commitment,
dedication and motivation.
. Defined various Business Rules at every stage of the project to help it
be in line with the working of the organization.
. Proven ability to track, investigate and resolve issues reported by
business users and application support teams.
. Excellent knowledge in Content Management System (CMS).
. Ability to manage time and priorities effectively to allow for the timely
completion of multiple tasks on concurrent project assignments.
. Expertise in High level of Web 2.0 and ECommerce website.
. Excellent knowledge of MS Office, MS Projects and MS Visio.
Technical Skills :
. Experience working with ASP 3.0, HTML, CSS, JAVASCRIPT, VBSCRIPT, VB6,
AJAX, JAVA, J2EE.
. Excellent relationship database skills including querying in SQL and
programming in PL/SQL using interface such as Toad for Oracle 9i.
. Fundamental understanding of Microsoft .Net Framework technologies like
VB.NET, ASP.NET.
Academic Qualification :
Masters in Computer Applications.
Experience :
Bravura Systems Inc., Cupertino, CA
March 2009 - Present
Client Relationship Management System : Project involved migration of an
existing system to new system with some additional enhancements. This web
based application is about maintaining client's Project's information and
their ongoing status with their respective software developers which
included Project's billing information, completion status, requirement's
finalized etc. Technology used Java, J2EE, Oracle 9i, PL/SQL and Scrum
methodology.
Roles and Responsibilities :
. Studied existing system, existing documents and conducted Team meetings
to gather requirements from key stakeholders such as Business SMEs, QA
analysts and project management team. Also, conducted follow-up one-on-
one meetings with SMEs.
. Facilitated formal sessions like one-on-one interviews, surveys,
questionnaires, workshops and Informal sessions for through requirements
gathering and managed requirements through Rational Requisite Pro and
Requirement Traceability Matrix (RTM).
. Conducted Joint Requirement Planning (JRP) Session, Joint Application
Development (JAD) for through business requirements analysis and
feasibility analysis.
. Documented current (as is) and future (to be) solutions.
. Documented requirements through Business Requirements Documents (BRD),
Functional Specification Documents (FSD), and Software Requirements
Specification (SRS).
. Developed UML diagrams like Use Case diagrams, Activity and Sequence
diagrams.
. Conducted Reverse engineering to the system and system reengineering.
. Identified and compared costs and benefits of alternative solutions.
. Provided guidance to stakeholders on devising effective and efficient
approaches to achieve the project objectives.
. Presented information through presentation using Ms tools.
. Conducted Risk analysis and developed Risk mitigation Plan.
. Conducted Gap Analysis to regulate the gaps in the requirements and
conveyed to various modules of the project.
. Generated reports by writing SQL queries.
. Participated in each phase of application testing process including
planning tests, developing test strategies and tracking defects through
Quality Center.
. Conducted Functional testing like Unit testing, Black Box testing, White
Box testing, System testing, Regression testing, volume testing, stress
testing alpha testing and User Acceptance testing and Non Functional
testing like security testing, performance testing and stability testing.
. Developed user manual and trained users for Content Management System.
. Worked closely with the project managers to monitor progress and
deliverables for the project.
Wellspring Systems, Inc. Sunnyvale, CA
March 2006 - February 2009
Asset Management :System was for tracking and managing IT assets such as
servers, desktops, laptops and mobile devices throughout their life cycles.
Also tracking physical, contractual and financial data associated with IT
assets so as to eliminate unnecessary costs in Wellspring Systems. This
project is currently a live project in IT-Dept of Wellspring Systems.
Technology used Java, J2EE, Oracle 9i, PL/SQL and RUP.
Roles and Responsibilities :
. Involved in conducting highly interactive JAD sessions to gather
requirements from key stakeholders such as users, QA analysts and project
management team.
. Conducted follow-up one-on-one meetings and telephone interviews with key
stakeholders to capture the implicit data requirements that were not
collected during the JAD sessions.
. Defined and documented the CORE detailed functional requirements.
. Performed GAP Analysis to identify the difference in data elements found
during the inception phase.
. Supported the other CORE teams to ensure all detailed functional
requirements are understood and integrated.
. Requirements managed through Rational Requisite Pro and Requirement
Traceability Matrix (RTM).
. Systems Documentation included Business Requirements Document (BRD),
Systems Requirement Specification (SRS).
. Translated business requirements into functional specifications for
communication to technology team.
. Prioritized user requests and kept the user community informed of project
activities.
. Developed Use Cases and Activity diagrams.
. Worked closely with Quality Assurance and development teams to clarify
and understand the functionality to resolve issues and provide feedback
in terms of the test matrices and to solve the defects.
. Designed & conducted training to users and superiors.
. Wrote manuals, trained client in use & maintenance of system.
. Extensive use of Ms tools throughout.
E-Nxt Financials Pvt. Ltd., A TATA Enterprise
August 2005 - March 2006
Wealth Management : A web based application for processing checks for
LIC(an insurance client), Loan calculation for employees, Investments, Bank
Reconciliation etc. Managing Finance of both Employee and Company.
Technology used Java, J2EE, Oracle 9i, PL/SQL and Scrum methodology.
Roles and Responsibilities :
. Took part in meetings with Sr. Business Analyst and managers and
understood various process plans, business process, and functionality in
detail.
. Collected requirements and managed through Rational Requisite Pro and
Requirement Traceability Matrix (RTM).
. Analyzed and documented current (as is) and future (to be) business
processes.
. Managed the change control process.
. Created Business Requirements Documents(BRD) and Functional Specification
Documents(FSD).
. Developed use case, sequence, activity flow diagram, state, context and
wireframe diagrams.
. Conducted user interviews with critical users and arranged JAD sessions
at both domestic and client locations.
. Conducted iterations and communicated results and milestone achievements
to stakeholders while keeping the developers updated on all documented
modifications.
. Prepared confidential SQL reports or FDIC.
. Participated in each phase of application testing process including
defining releases, specifying requirements, planning tests, executing
tests and tracking defects through Quality Center.
. Developed test plan and test cases and participated in black box testing,
unit testing, module testing, regression testing and User Acceptance
testing.
. Performed GUI testing on various screens and verified functionality of
objects on various screens.
. Interacted with developers to report data related bugs and re-tested the
fixed issues.
. Organizing, and managing tasks and resources, allocating tasks and
estimating timelines, feedback and control using but not limited to tools
such as MS Project.
. Prioritized outstanding defects and enhancement/system request based on
business needs considering deadlines.
. Ensured adherence to QA systems and processes.
. Deployed the solution in the production environment.
. Conducted and participated in status meeting to ensure timely delivery of
system.
. Developed User Manual.
. Met with the internal training team to review functional changes for
their preparation of web-based training for regular employees and
managers approving timesheets and also participated in providing training
to users.
. Collaborated with Sales and Marketing teams, external ad agencies, third-
party technology distributors to facilitate communication for successful
project launches.
C2W.Com
May 2004 - August 2005
Defect Tracking System : Project involved building a web based interface to
track bugs during development and testing phase. Maintained Bug types in
different project, its results its solutions, its desired results, its
ongoing status etc. Technology used ASP. Net, MS SQL and RUP.
Roles and Responsibilities :
. Acted as liaison between the business and the development team.
. Facilitated collection of Functional and Non Functional requirements from
system users and managed through Rational Requisite Pro and Traceability
Matrix.
. Played a pivotal role in JAD sessions helping to develop detailed
solutions and documented the Business Requirements Document (BRD),
Functional Specification Document (FSD)and Software Specification
Documents (SRS).
. Participated in every phase of Rational Unified Process.
. Developed Use Case diagrams, Activity Flow diagrams and Sequence
diagrams.
. Tracked & reported change requests through Rational Clear Quest.
. Managed Document generation through Rational SODA.
. Developed test plan and test cases through Quality Center and
participated in black box testing, unit testing, module testing,
regression testing and User Acceptance testing to guarantee application
meets requirements.
. Conducted iterations and communicated results and milestones achievements
to stakeholders while keeping the developers directly updated on all
document modifications.
. Developed User manual and trained users to use Content Management
System(CMS) by using Ms tools.
. Involved in weekly walkthroughs and assessment meetings to verify the
status of testing effort and the project as a whole.
Mahindra and Mahindra Ltd.
November 2003 - April 2004
Knowledge Management : A software system to capture both explicit and tacit
knowledge of both product and process of Automotive industry in various
departments of Product Research and Development. Updation and enhancement
of the system was done by adding various modules. Technology used Java,
J2EE, Oracle 9i, PL/SQL and Rational Unified Process (RUP).
Roles and Responsibilities :
. Gathered business information, business requirements by studying existing
system, conducting interviews, surveys, workshops with Management and
users and managed through Rational Requisite Pro and Traceability Matrix.
. Communicated the business requirements and technical specifications to
the technical team by developing Business Requirements Documents (BRD),
Functional specification Documents (FSD) and UML Diagrams like Use Case
diagram, Activity diagram and Sequence diagrams.
. Conducted Joint Application Development (JAD) sessions.
. Identified, investigated, analyzed, defined and documented business
processes and their Critical Success Factors(CSF)
. Analyzed workflow to design solutions and designed the To-be solution.
. Assisted Project Manager in maintaining expectations within scope,
including change request analysis/impact analysis and change control
documentation using Clear Case .
. Developed test plan and test cases through Quality Center and
participated in black box testing, unit testing, system integration
testing, module testing, regression testing, volume testing and User
Acceptance testing.
. Formulated test plans and test scenarios for Non Functional testing of
added modules for Performance testing, load testing, stability testing,
security testing and usability testing.
. Assisted in management of various e-commerce projects.
. Wrote manuals, trained users to use customized content management system
(CMS).
. Held Knowledge sharing sessions and seminars for several groups of
organization on Knowledge Management.
. Created impact analysis, risk analysis and gap analysis.
. Performed Reverse engineering and Reengineering of the system.
. Generated reports through SQL queries.
. Assisted Project Manager in transferring system to SharePoint Portal
Server 2003.
Larsen & Toubro Limited
June 2002 - November 2003
Performance Management System :The project involved migration of an
existing mainframe application to Java Platform. System was for tracking
and managing performance of employees.
Technology used Java, J2EE, Oracle 9i, PL/SQL and Scrum methodology.
Roles and Responsibilities :
. Translated business needs into a set of requirements by studying existing
documents, existing system and conducting requirements gathering session,
both formal and informal session with Stakeholders, SME, Users and
managed through Rational Requisite Pro and Traceability Matrix.
. Documented current (as is) and future (to be) solutions.
. Documented requirements through Business Requirement Documents (BRD),
Functional Specification Document (FSD), Software Requirement
Specification (SRS) and UML diagrams through Use Case diagrams, Activity
diagrams and Sequence diagrams.
. Prioritized user requests and kept the user community informed of project
activities.
. Participated in each phase of Scrum methodology.
. Conducted Joint Application Development (JAD) session and Joint
Requirement Planning (JRP) Session with management, development team,
users and other stakeholders to refine functional requirements.
. Conducted Feasibility analysis, Gap Analysis (between requirements and
current technology), Risk Analysis, Reverse Engineering and
Reengineering.
. Conducted iterations and communicated results and milestone achievements
to the stakeholders while keeping the developers closely updated on all
refinements.
. Conducted walkthroughs with the end users and stakeholders to gather the
modification requests from the user to upgrade or change the
specifications for the product.
. Analyzed the system requirements and developed detailed User Acceptance
testing (UAT), Test Plans, test cases, test input data and test
procedures testing and participated in unit testing, black box testing,
white box testing, system testing,module testing, regression testing,
stress testing and volume testing .
. Designed user manual & conducted training to users.
. Extensive use of Ms tools throughout.
Reference : Available upon request.