Training Medical Billing

Litisha Turner, RN, MS

***** *. ******* ***** . ******, CO 80018 . 303-***-****

********************@*****.***

Job Objective

A healthcare position that involves critical thinking, software

implementation, system and workflow/data analysis, process improvement,

training and/or problem resolution

9/08 - Present EHR Application Administrator,

RN - New West Physicians

Implementation of Allscripts V11.1.3 in 11 Internal Medicine and Family

Medicine Clinics

Responsibilities Included:

. Clinic Builds prior to implementation

. Building flowsheets, notes, forms and orders and new user profiles

using SSMT and TWAdmin

. Assist with training and follow-up of new providers

. Trouble shooting helpdesk calls

. Liaison between New West and Allscripts

. Develop clinical workflows and work-arounds as needed

. Implement change management process as well as others

. Identified several major issues affecting patient care and made

appropriate recommendations for resolution

Major Personal Accomplishments:

. Implementation of the Diabetes Clinic

. Implementation of new and improved workflows

. Nearly perfect clinic builds

. Implementation of our clinic Pharmacies

. Reorganized and rebuilt all Workplaces, Clinical Desktop Views and

Security Classification Groups

. Reorganization and classification of all radiology orders

. Developed a comprehensive Diabetes Education referral order utilizing

high level system functionality

April 2008 - August 2008 Informatics RN - Turner

Professional Consulting, Inc.

Part-time independent consultant for physician offices.

. EMR selection and implementation

Major Personal Accomplishments:

. Secured two major contracts with health care organizations within the

first four months

2005-2007 Nurse Informatics Specialist - University

of Colorado Hospital

Implementation of Allscripts V10 in multiple ambulatory, primary care and

specialty clinics

Responsibilities Included:

. End-user training

. System support and troubleshooting

. Flowsheet development (e.g., anti-coagulation, Depo-provera,

sedation/non-sedation and other flowsheets)

. Acted as the Liaison between nursing staff and Information Technology

team

. Monitored EMR documentation for regulatory compliance

. Assisted in the development of policies that facilitated best

practices (e.g., when to start new triage notes versus continuing with

an old note)

. Worked as the only RN split between two pre-implementation teams to

identify and manage most clinical issues related to pre-

implementation and deployment

. Created organizational trees for ICD-9 and CPT-4 codes for proper

medical billing and bundle billing of services (i.e., analyzed paper

billing forms to create specialty specific electronic billing

documents)

Major Personal Accomplishments:

. Decreased the Anti-coagulation nurses documentation time by 50% by

making significant changes to their flowsheet

. Assisted 10 provider super users in coming to a consensus about the

required elements in the Depo-Provera flowsheet prior to developing it

. Personally developed the Depo-Provera flowsheet, which eliminated

administration related adverse events (0 reports of adverse events

after the implementation of the flowsheet)

. Developed an order naming convention for all electronic orders

. Developed and presented a new plan for the identification, selection

and use of super users within the clinics

. Analyzed the trouble ticket log and wrote a synopsis of the findings

in an effort to decrease the number of inbound trouble tickets by

focusing on weak training areas and improving training related to

those areas

. Presented a plan to utilize a Design, Build, Validate (DBV) approach

with super users and provider champions in an effort to increase

efficiency in building new electronic tools and to obtain applicable

end-user input

. Made recommendations to incorporate the Adult Learning Theory into the

training of providers in an effort to increase provider involvement

and acceptance of the EMR

Implementation of a two-way interface between Allscripts and the Cerner Lab

System (3-month project)

Responsibilities Included:

. Writing all test scripts (based upon clinical workflows)

. System testing utilizing the test scripts

. Problem identification (e.g., expected outcomes did not occur)

. Issue resolution (working with programmers to fix the identified

problems)

. Development of training materials

. Development of a comprehensive training program for the implementation

team as well as for end users

. Development of clinic specific workflows related to use of the new

interface

. Acted as the point person and the functional expert during the first

clinical pilot and thereafter

. Provided assistance with the development of a deployment plan post-

pilot

. Followed-up with end users to document and address any concerns post-

deployment

Major Personal Accomplishments:

. Worked diligently with the team to deploy the interface to

approximately nine clinics over the course of 8 weeks

. Resolved all interface related issues in a timely manner

2003-2005 Co-Director of Nursing, Instructor, School

Nurse - Aurora Public Schools

Coordination of the LPN and ICAN programs

Responsibilities Included:

. Program reorganization to align with common course numbering

. Hired clinical faculty

. Didactic and clinical instructor scheduling

. Student counseling

. Taught several nursing and lab courses to a diverse audience

. Clinical Site Supervision

. Health assessments and care plans

. Supervision of four Health Paraprofessionals

Major Personal Accomplishments:

. Implementation of the first on-line Nutrition class

. Obtained Wyoming State Board of Nursing approval for a pilot program

related to use of a teleconferencing system

. Met the goal of organizing the nursing schedules to allow for common

planning time

. Contracted with Sky Ridge Medical Center for clinical placements

Additional Work History

2001-2003 Pre-Certification RN (HMO) - Aetna, Englewood, CO

2000-2001 Work Comp Case Manager - Pinnacol Assurance, Denver, CO

1999-2000 Personal Injury Utilization Review - Sloan's Lake, Englewood,

CO

1999. Staff RN - Exempla St. Joseph Hospital, Denver, CO

Education and Training

Master of Science (MS) Nursing Informatics, University of Colorado Health

Science Center, 2004

Bachelor of Science in Nursing (BSN), Emory University, 1998

Biology/Pre-Medical Major, Xavier University, 1993-1996

Licenses and Certifications

Licensed as an RN in Colorado #118870

Licensed as a Resident Producer in Colorado

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