Engineer Customer Service

Kinjal Patel

Milpitas, CA-*****. Cell# 323-***-**** Email: ******@*****.***

Summary Engineering professional with successful experience leading

operations and customer service in quality assurance/compliance

within large corporate environments - generating significant cost

savings. Expertise in product planning, development, Quality

management System and new product lifecycle management, as well as

extensive international experience in USA, Europe and Asia customer

management. Successful in reorganizing, standardizing, and

streamlining processes, policies, and procedures to maximize customer

service performance and quality across operations. Highly effective

at building and directing cross-functional teams to design and deploy

corporate wide, compliant quality systems vital to achieving ISO

certifications. Excel at devising and executing compliance tools and

business solutions to deliver increased quality, productivity, and

ROI. Exceptional skills in process and customer

service assessment, key performance measurement, and customer service

resolution.

Core Tactical &Strategic Goal Management

Competencies Project Management

Product Life Cycle

Cost / Financial accounting

Six Sigma and Lean Manufacturing

Design for Manufacturability

Equipment and Product Validation

Corrective action (8D, 7-step)

FMEA,DFEA, Control plans

MSA ( Gauge R& R)

Design of Experiments

ISO Auditor

TS16949 and AS9100,SEMI Starndard

Supply Chain/ Outsourcing/Offshore

Customer Management

Sr.Customer KLA Tencor Corporation, Milpitas, CA ( Semiconductor/ Solar

Acceptance/ Technology Equipment)

Quality (Fortune 500 company: www.kla-tencor.com- ISO 9001:2000, and SEMI

Engineer Quality Standarard)

August Key Achievements

2006-Present Establish operational processes and escalation procedures, and

perform training needs assessments for

identifying opportunities for service delivery improvements and value

add to the customer/clients.

Manage team of 4 entry level engineer and actively participate in

staff recruitment, training, and scheduling/developing training

material and balance scorecard performance management.

Lead Technical teams for world wide product installation in the tool

evaluation, planning and recommendation of cost-saving technology for

various operations activity.

Establish and execute supplier Quality Assurance Strategy in

accordance with company objectives. Monitor, manage and conduct

cross- functional reviews of supplier performance scorecards. Execute

New Product Introduction (NPI) program to full production and

maintain Product Life Cycle Gate phase execution.

Drove improvement by reducing internal/external defects, improving

process yields and reducing "Cost of Non Quality" as well as

developing better analytical assessment of root cause and corrective

action that include capturing and applying "lessons learned".

Maintain ISO 9001:2000, SEMI and Class 10,100 and 1000 clean room

quality and compliance audit requirement.

Quality Kavlico Corporation-CST ( Automatvie, Aerospace, Medical and

Engineer Industrial Sensor), Moorpark, CA

August Quality ( ISO 9000, QS 9000, TS16949, ISO 14001 Certified

2004-August organization) ( www.kavlico.com)

2006 Key Achievements

Served as product line team (PLT) leader and report the results of

the Balanced Scorecard measurements on a monthly and quarterly basis

to senior management team.

Reduce customer complaints from 4% of shipments to less than 1% by

applying quality function deployment principles to the product design

process.

Lead for Six sigma process improvement project - Cycle time reduction

(improvement by 9%).

Identified and resolved actual factory bottleneck problems by

maximizing constraint tool productivity through implementation of OEE

(Overall Equipment Effectiveness) projects ( some are):

- 27% increase in throughput of bottleneck End of Line Test

Equipment.

- 22% downtime reduction on Haldex product line. Improve overall

product yield from 85% to 92%

Support role in Lean Manufacturing implementation project for

factory. Implemented Kanban based replenishment system, and applied

JIT techniques to reduce WIP inventory on the production floor.

Conducted Measurement System Analysis (Gauge R& R) for new tools and

product validation. Completed Design of Experiment as part of design

validation.

Lead Quality Auditor for ISO 9000, TS 16949, ESD and Layer Process

Audit, Monthly Quality System audit and present to senior management

audit finding and corrective action status. Maintaining ISO

certificate for company.

Facilitated supplier contract development to execution (RFQ, SOW and

Financial Risk analysis). Selecting and evaluating suppliers,

including auditing, surveys and evaluations and supplier score card

management.

Engineer Alcoa Fastening Systems ( Aerospace Fasteners), Torrance, CA ( AS

Intern 9100 Quality System)

June 2003 to ( www.alcoa.com)

Dec 2003 Key Achievements

Established and updated standards for incoming materials, supplier

qualification, equipment and processes.

Implemented and utilized SPC methods and software that optimized

manufacturing processes and generated daily and periodic reports of

process metrics.

Monitored product assembly facilities for compliance with Aerospace

industry requirements and local guidelines and worked closely with

product assurance, production and engineering and reconciled

discrepancies.

Evaluated and qualified critical materials suppliers and performed

lab testing and test report documentation.

Completed various process improvement projects including yield

improvement from 58% to 85%.

Mechanical Ingersoll Rand India ( USA based company www.ingersollrand.com ), (

Engineer July IS0 9001:2000)

2000 to Dec Key Achievements

2001 Manufactured and maintained Industrial Compressor design validation

and testing.

Applied the triple constraint principals to reduce the production

cost from 45% to 36%.

Developed engineering work packages to produce mechanical parts

design with methodological approach.

Managed cost, developed an integrated schedule around the long lead

items for the project, and provided documentation for the quality

inspections.

EDUCATION Master of Science, Industrial and System Engineering, University of

Southern California, CA May 2004

Bachelor of Science in Mechanical Engineering, North Gujarat

University, India June 2000

Award, Received KLA-Tencor Corp. Prestigious General Manager Award for

Certificate Dec 2007

and Exceed Worldwide Cycle Time reduction and Cost Saving goal for 2007

Ongoing

Training Certified Quality Engineer (CQE) by American Society for Quality

(www.asq.org, CQE certificate no: 47092) - From 2005 to Present

KLA Tencor Training/ Certificate Milestone achivement:

Slide:ology by Nancy Duarte Sept

2009

Precision Question Workshop August

2009

Creating Effective Technical Presentation May 2009

DISC/ Team Building Training March

2009

Situational Self Leadership July

2008

Maxmimizing Customer Relationships April 2008

Supplier/ Contract Negotiation Jan

2008

Program Management Oct

2007

Exploing the management Path August 2007

Conflicts Management May

2007

High Tech Speaking May

2007

7 Step Problem Solving Methodology Oct 2006

Reliability Best Practice

Sept 2006

Certified ISO 9001: 2001 Internal Auditor from Drysdale Consulting

March 2007

Certified Lean Manufacturing by Tafen Consultancy, Inc.

May 2006

Certified Six Sigma (DMAIC) Yellow belt & Green Belt by Schinder

Electric April 2006

Advance Problem Solving/ Advance Production Quality Planning (APQP)

Jan 2006

training by Omnex Inc from Michigan.

Computer Simulation: ARENA SOFTWARE and Business Process Review (BPR)

Skills Popular Software: MS Office 2003, AUTO CAD, MS Project, Microsoft

Visio, MS Access, SAP.

Quality Management Software: JUMP,Infinity QS 2004,MINITAB 14,SPC

2000,FMEA viewer, I-nexus Solution, Reliability software, CRM

software, Equality, Inotion, KLARITY, Matchapps and SharePoint.

Professional Recommendations Online Public profile:

http://www.linkedin.com/pub/5/815/323

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