Customer Service Data Entry

DAWN M. SUMNER

*** *** **** ***

Providence, Rhode Island 02905

401-***-**** (home)

401-***-**** (cell)

OBJECTIVE: To obtain a position that will enable me to utilize my

dispatch, customer service and administrative skills.

SUMMARY: Over fifteen years of dispatch, customer service, administrative skills and

experience in daily operational and clerical functions with high volume activity.

EXPERIENCE: Today’s Staffing, Warwick, RI

July 09-September 09

Summer Infant

CSR

Answer phones and emails, copy, fax, file, data entry,

GREYLAWN FOODS, Cranston, RI

May 2008 to October 2008

Supervisor/Dispatcher: Assign drivers daily; Monitor intermodal loads; Dispatch; Answer

phones; Liaison between customers and drivers.

*Experience in MS Word and Termlite

G-TECH, Providence, RI

October 2007-May 2008

Help Desk Technician/Call Center Associate: Troubleshoot lottery machines in

numerous states; Answer inbound calls from clients, retailers and lottery

customers; Provide prompt accurate service to clients including downloads,

supply requests, dispatch requests and problem escalation; Promote and enhance

excellent customer relations; Assist in work groups; Assist new associates as

needed.

CUMBERLAND FARMS, Providence, RI

May 2006- June 2007

Dispatcher/Customer Service Associate: Customer Service; Dispatch; Answer

phones; Copy; File; Fax; Light typing; Data Entry.

PROVIDENCE POLICE DEPARTMENT, Providence, RI

August 2004- May 2006

Communications Officer: Answer phones; Dispatch; Run NCIC/BCI checks;

Data Entry; Switchboard/Teletype Operator.

*Experience in CAD system and MS Word

BROWN UNIVERSITY POLICE DEPARTMENT, Providence, RI

July 1994-August 2004

Communication Control Officer: Dispatch; Run NCIC/BCI checks; Monitor

fire/intrusion alarms; Security; Log access cards and equipment; Answer phones;

Monitor CCTV; Data Entry; Light typing; File; Fax; Copy

*Experience in CAD system and MS Word

EDUCATION: The Sawyer School

100 Main Street

Pawtucket, RI 02860

Central High School

70 Fricker Street

Providence, RI 02903

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