Project Software

Monica K. Reilley

*** *. ***** ***

Bartlett, IL 60103

Home: 630-***-**** ********@*********.*** Cell: 630-***-****

SUMMARY

Analytical, highly self-motivated and organized specializing in Quality

Assurance Testing and Business Systems Analysis with desire to learn and

apply new techniques. Significant skills include project management, team

building, training, analysis and problem solving. Extensive experience

with numerous business and technology skills transferable to different

industries. Accomplished organizational team player with extensive project

leadership experience, offering creative problem-solving analysis to

improve processes and exceed business goals in a variety of environments.

PROFESSIONAL EXPERIENCE

Alltel/ Verizon Wireless, Chicago, IL

2000 - 2009

Senior Technical Analyst

. Reviewed project requirements, designs and functional specifications.

. Developed and maintained test plans and/or automated scripts for

features/functional areas of moderate to complex scope. Determined the

type and extent of testing necessary based on needs of the release.

. Continually researched new testing technologies and proactively looked

for ways to improve the QA process.

. Provided client support for a primary application(s) (e.g., Billing,

Rating, ST, IMPACS, CL, and Web) and assisted with development,

implementation, and maintenance of existing, new, or enhanced

computerized systems.

. Participated in the processing requirements meetings given by the

Environment Owner to identify necessary processes for the testing

project.

. Created test plans, test cases and scripts based on requirements,

functional and technical design documents and standards.

. Created curriculum and delivered training through Net meeting and

mentoring for other development testing and support resources.

. Defined the application requirements and architecture, developed and

modified test requirements, executed manual and automated tests,

performed regression tests, tracked and reported test results.

. Ensured that test environment met specific enhancement related

requirements, i.e., test lab.

. Identified, documented and escalated project risks including defect

resolution process and status

reporting.

. Opened trouble tickets in Remedy if a testing problem occurred.

. Multi/Cross-Functional Team Leadership.

. Directed completion of quality assessments, along with compilation and

analysis of results, ensuring that new program administration was

consistent with corporate strategic goals.

Perseco, Downers Grove, IL

1997 - 2000

Technical Analyst

. Provided support for Windows NT, 95/98 (Desktop/Laptop) and Level 2 PC

(Software and Hardware).

. Administered user support for all software and hardware related problems.

. Assisted with a 200 + user desktop conversion from Novell 4.11 to Windows

NT 4.0. Set up user IDs on NT and AS/400.

. Ordered hardware equipment and software for the company after our team

determined needs.

. Managed all aspects of AS/400 daily operation, upgrades, and disaster

recovery.

Monica K. Reilley Page Two

Perseco (Continued)

. Helped with the administration of the Exchange server.

. Trained users on software applications daily on an individual bases.

. Installed and supervised 20 rollouts of desktops weekly.

. Created documentation and procedures for the IT department.

ADDITIONAL EXPERIENCE

Charles Industries, LTD

PC Support Tech\Senior Computer Operator

MCMacinery

Computer Operator

Video Publishing

System Administrator

Zurich American Life Insurance

Computer Operator

EDUCATION

MA, Training and Development, Roosevelt University, Chicago, IL

BA, Telecommunications Management, Roosevelt University, Chicago, IL

AAS, Computers, Elgin Community College, Elgin, IL

Certificate in Computer Operations with High Honors

TECHNICAL EXPERTISE

Microsoft Windows 98, 2000, XP, and Vista

Microsoft Windows NT 4.0 and Novell 4.11

Microsoft Exchange 5.5

IBM AS/400

Billing Systems Cellware and Virtuoso

Microsoft Office Troubleshooter: repair and experienced user

HP Quality Center and Mercury TestDirector

New Software Product Development - mainframe, client-server, web

applications, Data Warehouse

Improving Business and Systems processes - analysis, documentation,

recommendations and implementation

Software Integration; Interfaces; Conversions

Systems Enhancement; Systems Testing; Implementation, scheduling, User

Support

Software Development Lifecycle Methodology - utilization and

customization

Contact this candidate