Customer Service Sales

Lori L. Hennecy

**** ***** ****** ***** 704-***-****

Charlotte, N.C. 28210 ********@*********.***

SUMMARY

Broad range of experience in sales/marketing, relationship building and customer service in the health

insurance and medical provider industry. A proven performer in exceeding sales goals and building

relationships. Highly organized professional who is dependable and a team player. Demonstrated

success in instilling trust by analyzing and anticipating client needs. Able to transfer sales, client

service skills and experience to multiple industries and organizations.

EXPERIENCE

BENEFIT CONSULTING/MARKETING, Charlotte, NC 2003- 2005/2007-present

Consult on individual and group benefit plans which includes advice on rating and renewals, plan coverage and

Cobra and HIPAA. Occasionally work on specific projects like the following:

• Sold individual and worksite products for KMG/Humana.

Assist with the repricing, processing and management of claims for a Third Party Administrator/Workers

Compensation when needed. Also promote healthcare hybrid plans.

Sell promotional marketing items to companies.

MINUTECLINIC, INC., Charlotte, NC (a subsidiary of CVS/Caremark) 2005-2007

Regional Director, Business Development (Southeast region)

Responsible for increasing new market growth by prospecting and developing relationships with large

nationwide employers. Worked with employers to implement employee communications, identify onsite clinic

opportunities, and represented MinuteClinic in public forums on convenient, affordable healthcare.

• Initiated communication programs on the value and cost savings of using MinuteClinic to over

200,000 employees.

Developed and managed client relationships for 11 regions in the Southeast.

BLUE CROSS AND BLUE SHIELD OF NORTH CAROLINA, Charlotte, NC 2000-2003

Account Executive - Group Sales (Health, Dental, Life and Disability)

Responsible for managing producer relationships to communicate and update all service and product

information. Made client presentations as requested and handled the entire closing and setup process. Closed

group sales for organizations with up to 1,000 employees, including but not limited to, enrollment and group

implementation meetings.

•Consulted with producers and benefit administrators to successfully implement the appropriate

employee benefits for the companies needs.

While in small group sales at PARTNERS National Healthplans (acquired by BCBSNC in 2001) was awarded

"Rookie of the Year”. Exceeded sales goals all three years by more than 30% and received the MVP award from

BCBSNC. Sales goals exceeded based on extensive relationship building with producers.

By utilizing producer relationship and client presentation, successfully closed a large group sale, which resulted

in over 4 million dollars of annual premium.

Lori L. Hennecy Page 2

GALLAGHER BENEFIT SERVICES OF THE CAROLINAS, Charlotte, NC 1998-2000

Account Manager

Maintained a working knowledge of all carrier products to enhance group account development. Performed a

high level of customer service and established excellent relationships with the clients and carrier representatives.

Coordinated the marketing of data for new sales and renewals. Made presentations to clients regarding renewals

and plan changes. Solicited additional business from existing clients to achieve new sales.

•Empowered to provide total relationship management for 25-30 large and small group plans by

providing dedicated service and consulting involving all aspects of plan administration, which included

claim resolution, enrollment, billing, eligibility and continuation of coverage (Cobra). Resulted in 100%

retention of all clients under management plus significant up scale of additional coverage for large

client.

CAMERON M. HARRIS & COMPANY, Charlotte, NC 1996-1997

Account Assistant - Employee Benefits

Performed accurate and thorough review of clients’ coverage and presented pertinent benefit/rate information

from carrier quotes in a comprehensive spreadsheet format for presentation.

• By developing strong internal and external relationships and product knowledge, gained valuable

sales and marketing experience.

CORPORATE BENEFIT SERVICES, INC., Charlotte, NC 1994-1995

Customer Service Manager

Supervised a unit of 10 associates for a third party benefits administrator. Responsible for the interviewing,

hiring, and performance reviews of the associates. Involved in the pre-sale administration and client relations

with the employee benefit representatives.

•Implemented the division of the claims and customer service departments, which increased claim

production by the claim processors by 20% and increased call response time for clients.

CIGNA HEALTHCARE, Charlotte, NC (Equitable Life Assurance, Equicor ) 1984-1994

Team Leader/Benefit Analyst/Paid Change Analyst

Assisted in the supervision of a unit of 25 associates, which consisted of benefit analyst and customer service

representatives. Worked as a liaison between the employee benefit representatives of 52 accounts and Cigna

Healthcare to assist in understanding the claims administration of accounts having both indemnity and managed

care products. Collaborated with the sales department in the administration and servicing of new accounts.

Responsible for the team training and workflow.

EDUCATION

Bachelor of Science (BS) in Criminal Justice

University of North Carolina at Charlotte

COMPUTER SKILLS

Software: Excel and Microsoft Word

PROFESSIONAL AFFILIATIONS

Licensed Life, Accident, and Health Agent

Contact this candidate