Customer Service Manager

** ****** ******* **.-******, NH ***** ~ 603-***-**** ~ **********@*******.***

Results-driven Retail/Operations Manager

PROFILE OF QUALIFICATIONS

Offering over 15 years’ successful experience in Retail Operations, progressing to full-scope Store

Management and P&L accountability; excel in defining, developing and implementing policies,

procedures and standards to optimize bottom-line performance

Broad Human Resource background; successfully hire, train, develop, and direct

high-performance supervisory and support teams and proactively schedule staff

and manage labor to control costs, maximize use of resources and attain high

retention levels

Well-versed in Inventory Control, Warehousing, Shipping, and Receiving as well as Facility Maintenance

Effectively execute proactive Merchandising plans to drive sales growth

Proficient in Loss Prevention and Cash Management

PROFESSIONAL EXPERIENCE

Circuit City 1993-2009

OPERATIONS MANAGER

Promoted to steer store operations, with full P&L accountability

Strategically control inventory to maintain optimal stock levels/product mix while

containing overhead costs

Effectively train, develop and lead Customer Service Supervisor and Associates

as well as Product Flow Team members to maximize productivity, efficiency and

profitability

Consistently ensure compliance with store/company standards and

merchandising plans

Oversee efficient shipping and receiving of merchandise as well as building

maintenance

MERCHANDISING MANAGER

Facilitated store merchandising standards for CDs, DVDs and Gaming products

CUSTOMER SERVICE SUPERVISOR

Led the training of Customer Service Associates and oversaw Front Counter, cash management and

closing procedures

WAREHOUSE STOCKPERSON

Proficiently assisted customers with merchandise pickups, supported shipping/receiving operations and

loaded/unloaded weekly replenishment trucks; Stockpicker Certified

PRIOR BACKGROUND

Senior Tester, Kollsman Inst. Co. (printed circuit boards; testing/troubleshooting/wiring)

Aircraft Electrical Systems Specialist, United States Air Force (aircraft

electrical systems)

PROFESSIONAL DEVELOPMENT/TRAINING

Aircraft Electrical Systems Specialist; USAF Technical Training School, Chanute

AFB; 736 hrs

Aircraft Electrical Technician Course, USAF

NCO Management Orientation Course, USAF

High Reliability Soldering Course, USAF; 60 hrs

COMMUNITY ACTIVITIES

Volunteer, Local Youth Baseball and Football

33 Bonnie Heights Dr.-Hudson, NH 03051 ~ 603-***-**** ~

**********@*******.***

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in Retail Management, and am

submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I’ve built a successful, progressive career with

Circuit City over the course of 15+ years, culminating in the position of Operations Manager for a

high-volume store, where I held full P&L accountability. I offer you solid experience in all areas of

Retail Operations, from Staffing/Training/ Supervision, Sales, Customer Service, and Loss

Prevention through Merchandising, Inventory Control, Shipping/Receiving, Warehousing, and

Facility Maintenance. I am able to consistently steer operations to maximize productivity,

efficiency and profitability, and possess dynamic decision making and leadership abilities.

As an employee, you will find that I can deliver both immediate and long-term results for your

company, and that I am a driven team player committed to supporting you in achieving your

objectives through superior performance. I am confident that I could be a valuable asset to your

operations, and look forward to interviewing with you in the near future.

Sincerely,

Leo Belanger

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