Human Resources Management

TIANN J. REID Telephone: 770-***-****

Lawrenceville, GA E-mail: *********@*****.***

QUALIFICATIONS Over ten years of proven hands-on Human Resources experience in:

• employee relations • internal investigation • legal compliance • policies

and procedures • performance appraisals • payroll • compensation and

benefits • learning & development • talent management • safety/ worker’s

compensation • leave of absence administration • project management •

multi-site responsibility

PROFESSIONAL

Human Resources Manager June 2004 –

EXPERIENCE

Present

Lowe’s Companies, Inc. John’s Creek,

GA

Implement hiring strategies for the recruitment and selection of 200+ employees for

•

a Lowe’s retail store start-up. Partnered with Operations team to forecast staffing

needs along with developing cost effective recruiting strategies that aligned with

business objectives.

Foster a pro-employee environment that was conducive to dialogue and observant of

the Open Door Policy. Personal efforts were recognized as the driving force behind

store’s employee retention rate of 91%.

Manage all employee relations issues including timely internal investigation of team

member complaints, and delivering practical coaching and conflict management

solutions.

Build and maintain effective collaborative relationships with the management teams

by proactively identifying issues before they affected productivity, budget, or

turnover.

Oversee performance management and compensation review process, ensuring that

all hourly associates received a formal annual performance review along with helpful

feedback that aligned with business objectives and personal growth development.

Counsel management regarding disciplinary actions and terminations to minimize

risk exposure. Represented the company in legal, unemployment, and EEO issues.

Provide leadership team with Labor Relations guidance and training to develop

union avoidance understanding while cultivating a pro-employee culture.

Human Resources Coach

Lowe’s Regional Distribution Center Lebanon,

OR

Trained leadership team on interviewing techniques and best practices to develop sound

hiring decisions in the facility’s initial procurement of 800+ hourly employees.

Minimized company’s legal exposure by proactively handling and investigating

employee relations issues along with facilitating the resolution of Compliance, Code

of Conduct, and Diversity & Harassment issues.

Partnered with leadership team to enable operational efficiency by providing added-

•

value solutions including timely resolution of employee issues regarding payroll

and benefits (including state and federal leave programs), administration of

employee recognition programs, and disciplinary action management and tracking.

Served as an employee advocate while maintaining a facility’s pulse in consideration

of the Employee Free Choice Act.

Champion all safety programs along with reporting and coordinating all workers’

•

compensation benefits with Specialty Risk Services (SRS).

Developed Human Resources staff through the collaboration of special projects, the

review and interpretation of HR policies and practices, and the inclusion of the

staff’s suggestions and ideas to build the department.

Human Resources Supervisor

United Parcel Services Forest Park,

GA

Managed and mentored multi-site locations by providing guidance with new hire

•

processing, benefits administration, termination processing, compensation,

personnel file compliance, HRIS system maintenance, scheduling, and legal

compliance.

• Efficiently managed career development and employee relations for facility.

• Devised creative and cost-effective incentive and morale boosting programs

(including special events and a tiered awards structure) that increased employee

satisfaction and productivity.

Assisted with grievance investigation and resolution with Teamster Local 728.

Maintain the seniority list and compliance of the collective bargain agreement.

• Promoted to fulfill a broad range of HR functions, including recruiting and training

employees, administering benefits, compensation, and managing personnel

records of a workforce of 250+ employees.

Education

PROFESSIONAL

DEVELOPMENT

North Carolina Agricultural & Technical State University

/EDUCATION

Bachelor of Art Degree, Psychology

Additional Information

• PeopleSoft, Kronos, Staff Work, Campbell Time & Attendance, People

click, Unicru, Microsoft Office, Lotus 123, Word Perfect

• Certified as Lowe’s Management Labor Relation Training Program

facilitator to develop management on labor relation and union avoidance

strategies

• Working towards PHR certification in 2010

Contact this candidate