Customer Service Administrative Assistant
Resume:
Anya R. Price, Certified Professional Secretary
Work Experience
*/** – 2/09 Farmers Insurance Group - Administrative Assistant Apple One Los
Angeles, CA
Supported Senior IT staff (Vice President *Officer, Associate VPs,) as well as backup support
to Office of CIO
Extensive phone scheduling of appointments, calendaring, internal/external client meetings with
technology vendors
HR Generalist support
Specific admin duties; prompt expense report submission, maintaining office supplies &
procuring as necessary
Entrusted with confidential written/email/ telephone correspondence.
1/08 Mercer Human Resource Consulting – Administrative Assistant Apple One
Los Angeles, CA
Provided support in all Microsoft platforms
Primarily handled confidential information, completed project assignments, client
invoicing
Scheduled travel & team meeting arrangements, kept team members informed of
information that affects workflow & service delivery, catered lunches
Collaborated with staff of all levels to achieve company objectives
Provided client invoicing and time keeping support
Screened telephone calls
9/05 – 12/07 Group Healthcare Administrative Assistant Watson Wyatt
Universal City, CA
Supported Senior Consulting staff (Office Practice Leader) & all visiting Executive staff
(regional/national).
Extensive phone scheduling of appointments, calendaring, internal/external client meetings with
healthcare vendors.
Entrusted with confidential written/email/ telephone correspondence.
Proofreading documents, filing client/internal correspondence (according to
WorkExcellence© standards), faxing, copying.
Arranged complex domestic/international travel; preparing trip itineraries to ensure cost effective
accommodations, catered lunches.
Coordinated client-billing process, prompt expense report submission, maintaining office
supplies & procuring as necessary.
Researched various healthcare client & vendor tasks (simple to complex) through departmental,
company file, external; sources, internet.
Received Spot Award for informing & inspiring other AA’s to obtain the CPS/CAP
certification as well as further their education while employed.
Kept abreast of changes in health/HIPAA/benefit legislation, economics, human resources
& business as necessary.
7/00 – 7/05 Solid Waste Administrative Assistant II CDM, Inc
Maitland, FL
Provided administrative support to a team of Vice Presidents, Principals, Professional
Engineers, Scientists, Associates & Geologists with minimal supervision.
Frequent backup for Executive Assistant/Office Services Coordinator including senior
meetings, EEO reports, supporting visiting Executive staff (regional/national).
Desktop publishing of quarterly & biannual reports for distribution to municipalities as well as private
clients.
Expense reports, reimbursements (varied), Salary notification letters, Honorarium (for papers presented
at seminars) paperwork.
Responsible for Professional licensure renewal/application for 30+ Professional Engineers.
Extensive experience with 8-line switchboard (150+ employees), mail processing &
overnight delivery distribution.
Frequent communication with City, County and State agencies.
Office supply ordering, including; toner, paper, food products, ergonomical needs. Additional duties
include: revision/creation of pertinent documents & storage, filing, faxing, copying & scanning (color &
large scale documents).
Anya R. Price, Certified Professional Secretary
Received team award for working through cost-effective methods to successfully
complete a project on time & under budget.
3/02 - 4/04 Customer Service Associate/Admin Support Clerk Hancock Information Group
Maitland, FL
Resolved payroll, vacation/sick time issues for 50+ reps in addition to members of night
operations; filing, database maintenance; attendance tracking.
Provided admin support to director of center operations, 2 program managers, 6 program supervisors,
quality assurance and training department.
Processed new hire/termination paper work, coordinated new hire training/employee benefits;
employment verifications, performance bonuses & merit increases.
Acted as a liaison between Building management, Human Resources & Call Operations Management.
Quickly promoted from Customer Service Associate to Administrative Support Clerk.
Activated, disconnected & provide support to America Online customers.
Provided information to ATT customers regarding new services & products available to
them
Skills & Software Proficiency/Education and Certifications
Certified Professional Secretary (exp June 2012)
MS Office 07’ (advanced – some ACCESS), LotusNotes/Outlook, Adobe Professional, *Switchboards
HR/Benefits/Customer Service, Shipping Management
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