Engineering Technical Writer

Daniel Graf

503-***-****•******@*****.***

Objective

Produce technical documentation for engineering audiences

Software Skills

Adobe FrameMakerMS Word

ConfluenceSnagitWebW Open Office Visual SourceSafe Corel Draw

orks

RoboHelp Star Office SharePoint MS PowerPoint

Adobe Acrobat Linux eRoom Visio

Relevant Work

History

Technical Writer: Dolby Laboratories (Oct. 2005 Sep. 2008)

Issued development and end user manuals using Adobe FrameMaker

•

Utilized Visio and Corel Draw to create engineering figures and schematics

Authored help in RoboHelp, WebWorks, and for local content management system

Produced test procedures and product specification documents

Wrote and deployed engineering training materials for company wiki

Managed input from engineers (SMEs), editors, and other contributors

Worked closely with copy editors; tools included MS Word Track Changes, PDF comments,

and hard copy markup

Developed, promoted, and enforced company publication styles

Checked for consistency in every document, external or internal

Produced API and development documents

Aligned Adobe FrameMaker and MS Word styles in team templates

Tested templates during Adobe suite upgrades

Administered spaces on wiki and contributed content for both publications and engineering

teams

Implemented process improvements while managing legacy projects

Edited and managed localization content for client in Japan

Worked across wide range of technologies (gaming, audio, high def video)

Technical Writer (Contract): Sun Microsystems (July 2005 Oct. 2005)

Developed procedural and legal documentation with Star Office

•

Deployed Sun intranet content

Issued training presentations and FAQs

Edited web forms

Technical Writer (Contract): Wells Fargo (June 2005 July 2005)

Created Outlook 2003 rollout training guide in MS Word format

•

Edited laptop security documentation

Technical Writer: WorkCard/Adecco (Apr. 2001 June 2005)

Designed, authored, and managed online help with RoboHelp

•

Developed streaming computer based training (video and audio)

Produced user manuals using advanced functions of MS Word and MS Excel

Utilized Visio for engineering schematics

•

Issued alerts for generic customer facing emails

•

Authored application release notes

Wrote knowledge base articles

Collaborated with QA group to prioritize and broadcast known defects

Issued style guides and templates for sales and customer support groups

Managed files and versioning in Visual Source Safe (VSS) and eRoom

Created and distributed online client satisfaction surveys

Edited marketing and advertising copy

Wrote FAQs, team mission statements, and operating procedures

Issued bi weekly PowerPoint presentations using support call data for management strategy

sessions

Managed call data in MS Access

Technical Writer: Middlewire (Aug. 2000 Apr. 2001)

Produced user manuals, installation instructions, and release documents with MS

•

Word

Designed and deployed online application help with RoboHelp

Utilized Visio for engineering schematics

•

Managed document release process and administered file access in VSS

•

Created software development documentation with MS Word

Created software test plans and assisted quality control group with testing

•

Education

BA Information and Communication Studies, CSU Chico, 1988

BS Physical Science, Penn State University, 1990

Other Projects

Essays • Spanish • Linux • Volunteering • Teaching English

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