Help Desk Manager

** ******* ***** 864-***-**** or 864-***-****

Ninety Six, SC 29666 ********@**********.***

Kenneth Nelson Polatty

Objective To obtain a Programming or Networking position at an organization in

the local area.

Education 2004 – 2006 Piedmont Technical College Greenwood, SC

• Associate of Science in Networking, 2006

Associate of Science in Programming, 2006

Cisco Networking Certificate, 2004

Associate of Science in Engineering Graphics Technology, 1991

GPA 3.6, Graduated with honors.

Experience June 11, 2007 – January 23, 2009 Park Seed Greenwood, SC

Web Developer / Micro Store Manager

Provided routine site management to existing ecommerce micro stores

including product uploads, backups, new development, reporting and

analytics, implementing new features and improvements.

Primary contact and first responder to website problems.

Researched new features and alternate platforms for ecommerce stores.

Familiar with multiple admin platforms for micro stores.

Implemented additions to existing web sites by developing credit

application and order form pages using PHP and SQL.

Used PHP, HTML, Javascript, CSS and SQL in developing web sites.

2001 - 2007

Positions non-related to the Information Technology field.

1999–2001 Scansource Greenville, SC

Help Desk Analyst

• Provided help desk support relating to hardware, software

and network problems in a 200 – 300 user environment.

Responsible for basic network administrative duties and network

connectivity in a Novell and Microsoft LAN environment.

Responsible for setting up new hires on a workstation and getting all

needed applications setup and working with their perspective login

credentials.

Responsible for hardware and software upgrades, as needed, for all

users as well as PC repairs when necessary.

Responsible for setting up laptops for use for dialing in to access email

for remote users.

Helped in the support and maintenance of Norton Antivirus server.

Played an active role in the rollout of Windows 2000.

Jan 1999 – May 1999 Apache Products Anderson, SC

Help Desk Analyst

• Provided help desk support to end users in a LAN and

AS400 environment.

Headed the Y2K testing team.

Developed and maintained an Access database for all office equipment

and pc’s.

Assisted network team with problems when help was needed.

Setup new machines for end users when needed.

1986 – 1992 & 1996 – 1998 Greenwood Mills Information Center

Greenwood, SC

Help Desk Analyst

• Monitored systems networks and interpreted and responded

to messages to insure affective system utilization.

Processed a daily run schedule to update system for current days activity

including payroll.

Maintained a daily problem log of all calls received and their resolution.

Performed help desk functions. First responder to all end users calls for

assistance with application, procedural and hardware related problems.

Performed weekly backups on network server.

Provided on-call support on a rotational basis.

Performed forms distribution as needed.

Contact this candidate