Customer Service Technician

Computer Technician Resume English Version

Jucris Pujol

**** ** ***** **

Miami, Fl 33183.

786-***-****

E mail: *******@*****.***

Objective: Computer technician position where over 6 years of experience will add

value to operations and customer service. Will bring a strong work ethic, great

flexibility, excellent customer service and tremendous energy to the position.

Qualification

Summary: Excellent knowledge in computer hardware, software and peripherals such

as central processing units, cables, network Systems. Extensive abilities in operations and

technology related to financial, business, administrative applications, related hardware and software.

Updated knowledge in current technology connected to modern applications, networks,

telecommunications, equipment and software required to maximize system support. Highly

experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing

applicable software, hardware and peripherals. Excellent communication and interpersonal skills.

Superior Technician in Computer Science (4 Years).

Education:

Polytechnical Institute “Ciudad Libertad”, Havana Cuba. 2006

Web Design and Server Applications.

CEDISAP, Havana Cuba. 2006

Systems Support. Joint, installation and maintenance of computers.

ISPJAE, Havana Cuba. 2005

Relevant Awards

And Honors: 1. International Exhibition four Young Inventors. “Future Creation Excellence

Award”. Tokyo. Japan. 2004

2. International Honor. International Project learns for the Future. Expo 2000. Hannover.

Germany. 2000

3. National Award. X Exposition. Future Young Invention. Cuba. 2004

Work Experience:

1. Systems Analyst in Customer Service Division of Ford Motor

Company. Venezuela 2008 2009.

Customer Support in Terabyte Team C.A. Venezuela 2006 2008

2. Systems Administrator in CEID inc. Cuba 2005 2006

Systems Analyst in CEDISAP inc. Cuba 2004 2006

Skills: Activity in repairing and operating a variety of equipment, including: IBM,

Dell, Xerox, Compaq, Imagistic, Sony, BenQ, HP; Supported Windows based

hardware, software and performed repairs. Partnered with internal departments to

manage employee relocations, departures, and additions. Other responsibilities

include installing hardware/software, tracking hardware assets and managing repair

and warranty program.

Computer programmer. Systems Analyst and improvement process. Dominion of

the following computer languages and systems:

• C ++

Pascal

Html / Asp

•

PL/SQL

•

Sql

DreamWeaver

Phothoshop

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