Manager Customer Service

JAMIE SCHINDELDECKER

Technical/Communications Systems Professional

*** * ******** ** *************@*****.***

Tucson, AZ 85748 763-***-****

Highlights:

Top Secret/SCI Government Security Clearance and CI polygraph.

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Extensive formal training and vast hands-on experience in the operation and management of computer and

communications systems.

Exceptional communication skills; effective at all organizational levels.

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Seasoned team leader, supervisor and resource manager.

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Quick learner; highly flexible and adaptable to change.

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Problem solver with a documented track record of success.

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Dedicated professional with a reliable, solid work ethic.

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Numerous personal awards for exemplary job performance.

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Education: A.S. (Arts), KD Studio

A.S. (Business Administration), Grantham University

A.S. (Information Systems), Community College of the Air Force

A.S. (Traffic Management), Community College of the Air Force

B.A (Management/Information Systems), Park University expected grad date 2010

Experience:

Computer/Communications Supervisor. Serves as a Computer/Communications Systems Analyst, Coder,

Tester or Manager in the design, development, maintenance, testing, configuration management and

documentation of application software systems, client-server, and web-enabled software and relational

database systems. Resourceful and adaptable, exercising superb competence and efficiency with every

project. Career highlighted by success and constant achievement.

Managed the operation and maintenance of routing, switching, terminal servers and

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communications equipment for 2,000+ end users.

Provided critical secure and non-secure WAN access, long local DSN phone access, videoconferencing

services and performed other network administrative duties in direct support of Operation Iraqi Freedom.

Maintained $2.8+ million in computer and network equipment with 100% accountability.

Operationally focused. Seeks and assumes responsibility. Meets challenges with a keen

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understanding of resource needs.

Leadership and Supervision. A superior leader with demonstrated performance in high-pressure

environments. Earned a solid reputation for improving organizational performance through hands-on training

and a leadership approach that emphasized decision-making through active listening.

Superbly supervised as many as 25 diverse computer/communications technicians and supervisors; renowned

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for firm, yet compassionate mentorship.

Continually evaluates the processes in place to ensure that the best possible solution is applied to each task.

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Customer service always a top priority.

Approachable, easily builds rapport with direct-reports, peers and senior management.

Problem Solving and Analysis. Consistently implements keen analytical abilities and a proven team-based

work dynamic with a systems-oriented approach to facilitate efficient and effective solutions. A critical

thinker open to alternative views to optimize decision-making.

Prepared realistic and challenging computer/communications training to 50+ technicians in the organization.

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Renowned for proactively identifying errors and recommending immediate, practical and cost-effective

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solutions on site.

JAMIE SCHINDELDECKER

Technical/Communications Systems Professional Page 2 of 2

550 N Harrison Rd *************@*****.***

Tucson, AZ 85748 763-***-****

Employment:

Network Engineer/Northrop Grumman

JITC, Ft. Huachuca, AZ 2009-Present

Supervisory Computer/Communications Technician

American Embassy, Ankara, Turkey 2006 – 2008

Lead Computer/Communications Technician

Davis Monthan Air Force Base, Tucson, AZ 2003 – 2006

Computer/Communications Technician

F.E. Warren Air Force Base, Cheyenne, WY 1999 – 2003

Training: Over 2,000 hours specialized training in the repair, maintenance, troubleshooting and

administration and configuration of computer and communications systems, including

knowledge and understanding of microcomputer software, computer operating systems,

software utilities, assembly/ disassembly of microcomputers, data communications, LANs,

WANs, problem solving using structural design techniques, database system design and

development, and error recovery and security. Over 1500 hours specialized training in

leadership and supervision. Relevant training courses over 9 years experience:

System Administrator Course

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JAOC course, Hurlburt Field

Communications-Computer Systems Operations

Theater Battle Management Core Systems (TBMCS)

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GCCS Windows 2000 Workstation System Administration

Cisco Switches/Routers (Configuration/Firmware upgrades)

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Cable Engineering/Installing/Maintenance

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COMSEC Aids and Equipment (COMSEC Manager)

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INFOSEC (Information Security)

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IA (Information Assurance)

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Encryption devices (KG’s, KIV-7’s, kit 13’s, STE and STU-111)

SATCOM (RF Modules, Satellite Communication)

Unix and Linux (Administration)

Network Administration

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Network Infrastructure and Design/Install

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Software(Testing), Windows updates, Microsoft

PKI (Public Key Infrastructure, Secure Internet Traffic

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Quality Control, for Network Testing Documents

Firewalls, Load Balancers

Certificate Authority

Tactical Deployment Systems, classified Test Systems

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TCP/IP Configuration

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SIPRnet /NIPRnet, JWICS

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Air Operations Center Support and lead SA for Blue Flag and Red Flag

PKI (Public Key Infrastructure) / KMI(Key Management

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Infrastructure)

Airman Leadership School

Train the Trainer

Certifications: Awarded Military Occupational Specialty 3C051 (Communications-Computer

Systems Operations Journeyman) concurrent with these equivalent civilian job

descriptions as defined by the U.S. Department of Labor’s Dictionary of Occupational

Titles (DOT), the Occupational Information Network (ONET), and the Occupational

Employment Statistics (OES):

Central Office Operators (OES 57108)

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Communications Equipment Operators, All Other (ONET 43-2099.99)

Computer Operators (ONET 43-9011.00)

Computer Operators, Except Peripheral Equipment (OES 56011)

Data Entry Keyers, Except Composing (OES 56017)

Microcomputer Support Specialist (DOT 039.264-010)

Network Control Operator (DOT 031.262-014)

Peripheral EDP Equipment Operators (OES 56014)

Telegraph And Teletype Operators (OES 57111)

User Support Analyst (DOT 032.262-010)

Military: Staff Sergeant (E-5), U.S. Air Force (Honorable Discharge, 10/2007), 9 years AD

experience

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