Engineer Manager

Thomas L. Beavers

**** ******** ***** • Fort Collins, CO 80526

Cell: 214-***-**** • Home: 970-***-**** • Email: abnf00@r.postjobfree.com

Altiris Implementation Consultant

SUMMARY OF QUALIFICATIONS

• Successful consultant with over ten years of enterprise implementation and support

experience during a seventeen year career as an IT professional.

Altiris Certified Engineer with experience managing enterprise implementations and migrations of

large-scale, multiple-site Altiris Client, Server and Asset Solutions.

Project Manager with expertise in IT Service Management (ITSM) initiatives utilizing the IT

Infrastructure Library (ITIL) framework.

Expert knowledge of Altiris Notification and Deployment Solutions, Altiris Patch Management

Solution, Altiris Helpdesk/Service Desk Solution, Altiris Workflow Solution, Altiris Recovery

Solution, Altiris Client Management Suite, Altiris Server Management Suite, Altiris Asset

Management Suite, Hardware-Independent Imaging, MSI Packaging, and SQL Query Building

and Reporting.

Advanced Application Package creation/modification using Wise Package Studio and Microsoft

Windows Installer SDK.

• Senior Technical Writer with experience creating proposals, whitepapers, support

manuals and both print and online training documentation.

• Programming/Scripting Languages include Visual Basic, VBScript, T-SQL, ASP,

XML, HTML, WMI, Python, and Windows Shell.

Proficient with MS SQL Server, MS SMS, MS IIS, Active Directory, Symantec Ghost, Remedy,

MS Office, MS Project, MS Visio, VMware, Linux, UNIX, Mac OS, and Windows

2000/XP/2003/Vista/2008/7.

PROFESSIONAL EXPERIENCE

International Flavors & Fragrances, NJ 06/09 – 11/09

Altiris Consultant

• Designed development, pilot and production Altiris 7 Infrastructures for a global

implementation supporting over 7,000 users across more than 80 locations worldwide

to be rolled out in phases during the upcoming year.

Designed development and pilot environments using Altiris Client Management Suite 7 and Altiris

Server Management Suite 7 with focus on inventory tracking/reporting, server monitoring,

imaging and configuration, patch management, and software management.

Evaluated Altiris Workflow 7 and Service Desk 7 (Pre-release) integration into Altiris 7 CMS/SMS

Infrastructure to replace current Remedy-based Helpdesk Application.

Provided documentation and training to internal staff on the administration of the base Altiris 7

infrastructure framework that will be rolled out during the initial phase of the project.

NewEdge Group, Chicago, IL 09/08 – 05/09

Altiris Consultant

• Designed and implemented separate, regionally-managed Altiris 6.0 Client

Management and Server Management infrastructures for each of the North

American, European and Asian business units.

Created Hardware Independent Image deployments for Windows XP and Windows 2003 Server

using PXE and bootable media used for all server, desktop, and laptop installations at all

locations within each region.

Created application installation packages for all standard applications to be used in conjunction

with the operating system images to create regional-standard environments for all supported

servers, desktops, and laptops.

Implemented Altiris Inventory Solution for all Windows and UNIX systems and Software Delivery

and Patch Management Solutions for all Windows systems for each of three regions.

Provided customized documentation and training to assist in the transition of the Altiris

infrastructure management and administration to internal IT support groups in each of the three

regions.

Unicycle Technologies, Dallas, TX 06/06 – 06/08

Owner/President

• Carrollton-Farmers Branch ISD (Carrollton/Farmers Branch, TX)

o Overhauled existing Altiris Infrastructure and redeployed Altiris

Notification Server, Deployment Server, and Package Servers,

created MSI packages for existing software and trained staff on

Altiris administration and software deployments for 16,000 node

environment.

Created Hardware Independent Image for all models of desktops and laptops that can be

deployed with either Altiris Deployment Solution or Symantec Ghost.

Adapted Altiris Software Portal for use by technical staff for all single or small-scale software

deployments.

Created query-based collections and tasks within the Notification Server to provide rule-based

software deployments that minimize the oversight needed for large scale, district-wide software

deployments.

• Fort Stockton ISD (Fort Stockton, TX)

o Overhauled existing Altiris Infrastructure and redeployed Altiris

Notification Server, Deployment Server, and Package Servers,

implemented Altiris Patch Management Solution to replace existing

Patchlink system, created MSI packages for existing software and

trained staff on Altiris administration and software deployments for a

1,400 node environment.

Implemented Altiris Helpdesk to replace existing helpdesk product, created customized ASP

front-end for Altiris Helpdesk to mimic layout and logic of previous helpdesk software to minimize

need to end-user training prior to new helpdesk rollout.

• Newport-Mesa Unified School District (Costa Mesa, CA)

o Overhauled existing Altiris Infrastructure and redeployed Altiris

Notification Server, Deployment Server, and Package Servers,

created MSI packages for existing software and trained staff on

Altiris administration and software deployments for 2,500 node

environment.

o Implemented and customized Altiris Helpdesk to meet district

requirements and better reflect campus-based rather than office-

based ticket administration.

Hardin Simmons University (Abilene, TX)

Implemented an Altiris 6.0 Notification Server Infrastructure

for campus-wide 600 node environment, created MSI

packages for existing software and trained staff on Altiris

administration and software deployments.

Implemented Altiris Helpdesk to replace existing

helpdesk product, created customized ASP front-end for

Altiris Helpdesk to match look and feel of campus portal.

United Surgical Partners, INC (Dallas, TX)

Provided implementation and escalation support for Altiris

Notification and Deployment Infrastructure with 2,400 nodes

spread across more than 80 nationwide offices.

Created customizations for existing Altiris Helpdesk installation, managed patch deployments

through Altiris Patch Management Solution, and created custom inventory and reporting queries.

Bradbury Group, Dallas, TX 01/06 – 06/06

Director of Managed Services

• Provided pre-sales and implementation support for Desktop Support and Helpdesk

Products with primary focus on Altiris Products.

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Served as 3 Tier escalation engineer on all client contracts for issues relating to desktop

support, software packaging, image deployment, and helpdesk infrastructure.

GMAC Residential, Dallas, TX 06/05 – 01/06

Altiris Architect

• Completed rollout of Altiris 6.0 Notification Server Infrastructure for a national 10,000

node environment.

Managed Altiris Infrastructure servers and applications, created and managed deployment of MSI

software packages for all offices from central location, created custom inventory and reporting.

Developed integration points between Altiris Asset Management

Solutions and the existing HR, Purchasing, Lose Prevention,

and Helpdesk applications.

Capital Group, San Antonio, TX 05/05 – 06/05

Altiris Consultant

• Designed and implemented pilot Altiris 6.0 Notification Server Infrastructure as proof

of concept for large-scale, nation-wide financial services company.

• Assembled and trained central support staff to provide administration and support of

Altiris Infrastructure.

Created design requirements and verification processes for all phases of the pilot implementation

and testing phases.

Northrop Grumman, Dallas, TX 01/05 – 05/05

Altiris Consultant

• Implemented an Altiris 6.0 Notification Server Infrastructure, upgrading from Altiris

5.5, for a 50,000 node environment.

• Created and customized all Altiris training manuals and supplemental documents as

lead technical writer and documentation manager responsible for training all new

Altiris users.

Designed and managed installation of Altiris 6.0 for Linux and

UNIX systems.

CompuCom Systems, Dallas, TX 07/04 – 01/05

Senior Altiris Consultant

• Implemented and managed a comprehensive Altiris roll-out with Client, Server, and

Asset Management Suites client with a 10,000+ node environment.

Provided implementation support for multiple migration projects from Altiris 5.5 to 6.0.

• Served as primary technical support for all Altiris projects involving Mac, Linux, or

UNIX.

Beavers Consulting, Dallas, TX 10/03 – 06/04

Independent Altiris Consultant

• Provided pre-sales and implementation support for Plano-based technical support

company on client engagements involving Altiris products.

The Kemtah Group, Richardson, TX 03/03 – 09/03

Interim Program Manager for Hewlett-Packard Education Services

• Secured multi-year technical services contract with over $800K in annual revenue for

the support of HP and Partner training centers in the U.S. and Canada.

• Provided pre-sales engineering support and post-sales implementation support and

training for Altiris infrastructure at fifteen client locations.

ARC, Fort Collins, CO /00 – 02/03

Engagement Manager/Systems Engineer for Hewlett-Packard Contracts

• Designed and implemented innovative Altiris-based technical support infrastructure

and service desk solution for HP global training programs.

Performed technical training sessions, conducted product demonstrations, developed on-line

training programs, and created product support documentation and user support manuals.

ARC, Fort Collins, CO /99 - 02/00

Systems Engineer for Hewlett-Packard Contracts

• Implemented Altiris solution for site-wide system deployment contract involving over

4,000 workstations and servers.

MicroComputer World, Longmont, CO 09/98 - 02/99

Sales Support Engineer

• Responsible for pre-sales support of channel partner products and services.

Completed Channel partner training programs for Apple, HP, Dell, and Compaq.

PC Brokers, Denver, CO 01/97 - 08/98

Store Manager - Retail Computer Center

• Earned several top sales awards.

• Trained and supervised sales personnel and computer technicians.

Jackpot Bingo, Inc., Wichita Falls, TX 06/91 - 08/96

Information Technology Manager

• Supervised overall technical operations and staff for all locations.

Setup and maintained computer systems and network for all locations.

CERTIFICATIONS & EDUCATION

Altiris Certified Engineer 05/01

Microsoft Certified Professional 02/99

HP STAR Hardware Certification 11/98

Accredited Compaq Technician 12/98

A+ Certification 11/98

University of Denver Denver, CO

Graduate Work towards Master of Arts in Philosophy 09/96 - 05/97

Midwestern State University Wichita Falls, TX

Bachelor of Arts in English/Philosophy 08/96

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