Customer Service Manager

Donald D. Nagy 480-***-**** *

******@********.***

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*** *. ********** *****, ********, AZ 85248

Summary of Qualifications

* 10+ years experience in operations, distribution and transportation

management.

* Experienced in people management and achieved team results by

coaching, counseling, and

enforcing policies and procedures.

* Conducted cost/benefit assessments, identified process improvements

and corrected operational

issues that undermined facility efficiency and recommended

operational and policy changes to

improve bottom line results.

* Reduced cost of inventory by maximizing just-in-time product

completions and master scheduling.

* Prepared reports by collecting, analyzing, and summarizing complex

information.

Attributes

Accomplished distribution, logistics and operations manager with

significant achievements

in customer service, cost reduction, quality control, people

management and program

development. Analytical problem solver, effective leader,

results oriented motivator, and

strong written and verbal communicator.

Management

* Executed results oriented management in high volume distribution,

warehouse, order entry,

transportation, purchasing, retail, customer service and branch

office environments.

* Prepared and administered annual operating budgets in excess of

$1.3M.

* Managed facilities ranging from 5,000 sq. ft. to 300,000 sq. ft.

* Experience managing in consumer goods, dry food, frozen food, raw

materials and multi-unit

environments.

Operations

* Directed major projects including the successful conversion from a

manual fulfillment

system to an automated system for a major retailer.

* Dramatically improved inventory accuracy by refining inbound and

outbound operational

procedures and cycle count management.

* Decreased annual transportation and supply costs $65,000 by

instituting a competitive bid

program for common carrier services and supply procurement.

* Established new policies, procedures, training programs and

objectives resulting in a

substantial improvement in efficiency and productivity.

Supervision

* Recruited, trained and supervised up to ninety-five employees,

utilizing several line

supervisors. Responsible for hiring, disciplining and

termination.

* Increased productivity 35% through the use of enhanced procedures

and progressive supervision.

* Reduced absenteeism 50% and increased productivity substantially

with the use of proactive

policy enforcement, attainable production goals and the

incorporation of several employee

training and motivational programs.

* Successfully developed a cooperative work team and created a

productive environment by

treating the employees with respect, welcoming their input and

suggestions, improving the lines

of communication, leading by example and implementing an employee

recognition program.

Transportation & Logistics

* Reviewed transportation schedules, personnel assignments, and

routes to ensure compliance with

delivery schedule, while adhering to safety standards and contract

terms.

* Orchestrated activities related to dispatching, routing and

tracking of inbound and outbound

vehicles and airfreight shipments.

* Directed the process of investigation and response to order

discrepancies and complaints relating

to the transportation and operations departments.

* Coordinated and supervised the maintenance of equipment, vehicles,

facilities and enforced all

applicable safety and DOT regulations.

Career Achievements

Distribution Center Manager/Operations Manager

5 Years

Diamond Comic Distributors, Timonium, MD

Logistics Manager/Warehouse Manager

6 Years

Montebello USD, Montebello, CA

Marketing Consultant

1.5 Years

Preston Capital Consulting, Prescott Valley, AZ

Marketing Consultant

1.5 Years

Thumb Butte Mortgage, Prescott, AZ

Mortgage Consultant

1 Year

Adobe Financial Corporation, Mesa, AZ

Education

Currently pursuing a Bachelor of Science, Business Management Degree at

University of Phoenix

Associate of Arts Degree - East Los Angeles College, Monterey Park, CA

Professional Associations

Elks Lodge, #2842, Chino Valley AZ - Member and Past Officer

Prescott Frontier Days Rodeo - Member

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