Customer Service System

CAROL CORBETT

** ******** *****, ******* ** *****

973-***-**** ? ********@*********.***

Senior Business Analyst

Dedicated, well-organized IT professional with well developed problem-

solving skills and the ability to resolve difficult situations in order to

deliver system solutions that help the business achieve better results.

Background in pharmaceutical and telecommunications industries. Equally

effective working independently or as a team member. Functional expertise:

data synchronization, order management and EDI.

TECHNICAL SKILLS

Languages: COBOL, Java

Databases: Oracle, DB2, IMS DB/DC

GXS SUITE 7.6, CoolGen/IEF 5.2 & 5.3 GUI, UNIX, UNIX Shell, SQL, JCL,

TSO/ISPF, FileAid, VSAM, MVS, Windows

Professional Experience

JOHNSON & JOHNSON 1998 - 2008

IT Lead (2006-2008)

After the J&J acquisition of Pfizer Consumer Healthcare, supported Data

Synchronization and integrated it into the J&J environment. Provided

technical advice on the migration from Pfizer data pool and Pfizer products

to integration of Pfizer and J&J product to J&J data pool.

. Successfully migrated the Pfizer tool to the data pool used by J&J by

providing subject matter expertise and identifying, defining and

implementing several critical package changes to make the migration

possible. Met critical date.

. Delivered functionality enhancements to the data synchronization

package required by business changes by specifying and developing Java

programs for screen changes, business rules and batch environment

operations.

. Made possible J&J's decision on whether to use their existing order

management system or adopt Pfizer's by providing expert advice on the

detail operation of Pfizer's system.

. Achieved compliance of the Pfizer tool to allow it to be integrated

into the J&J environment by identifying and implementing solutions for

several points identified by the J&J Compliance Manager.

. Trained colleagues and consultants on the data sync application

including the input data and load process.

PFIZER CONSUMER HEALTHCARE (acquired by Johnson and Johnson)

Senior Systems Specialist (2001 - 2006)

Provided production support as well as modifications and new development

for a web-based Order management and eCatalog system using GXS suite of

software utilizing JAVA with customizations.

. Saved time and replication of work by automating process for internal

gratis orders for promotions, trade shows and donations. Led the

project which implemented an email approval process based on

combination of multiple factors. Ensured approval was done in a timely

manner. Collaborated with business users, down stream users and other

departments to define and write requirements, worked with consultant

to ensure coding changes were on track and extensively tested.

. Facilitated change control meetings to assist business users in

prioritizing change requests. Presented down stream effects and

possible combination of requests.

. Assisted in creating a Product Information Management solution using

eCatalog system to be used in creating and maintaining product

information.

WARNER LAMBERT (acquired by Pfizer)

Senior Systems Specialist, Electronic Commerce Group (2000 - 2001)

Provided production support for entire Gateway system (both customer and

document related). This was a COBOL CoolGen/IEF system consisting of many

complex tables which translated customer specific information and provided

interface between EDI and SAP. Completed all Gateway changes and new

development.

. Selected to take over responsibility for EDI document portion of

Gateway as well as keeping previously assigned customer portion,

provided support for entire system that once required 3 resources.

. Collaborated with Pfizer business clients and Warner-Lambert EDI

Administration group to ensure all functions that were done in Gateway

were accounted for in planning for the migration to the Pfizer ERP.

. Supported acquisition efforts by modifying system to integrate Pfizer

products with existing Warner-Lambert products.

Senior Systems Analyst, Electronic Commerce Group (1998 - 1999)

Provided production support for customer related data and processes on the

Gateway system which interfaced with EDI and SAP. Completed all on-line

system screen changes and development.

. Converted Customer load process as well as several other extract

processes from running on MVS environment to UNIX.

. Led project to implement EDI credit memos coming through a third party

vendor. Interacted with vendor, EDI group, Customer service and

business group. Performed majority of the development and successfully

implemented EDI credit memos.

CHUBB RESOURCES 1996 - 1998

Consultant

Assigned to Warner-Lambert to assist in converting their existing

electronic commerce customer infrastructure (Gateway) to comply with SAP

organizational structure.

. Designed and constructed a solution including 25 new programs,

database changes and additions, and reports, tested and converted

customer data to comply with SAP structure.

LUCENT/ AT&T 1988 - 1996

Programmer/Analyst

. Developed system infrastructure and application code in support of the

CPTS re-engineering effort using IEF

. Analyzed and implemented table movement strategies to re-home

denormalized data from MVS DB/2 to Oracle.

. Designed, coded, tested and debugged application programs for billing

system using COBOL and IMS.

EDUCATION

ST. JOHN'S UNIVERSITY, Jamaica, NY, B.S. in Medical Technology

CHUBB INSTITUTE, Parsippany NJ, Programming Certificate

PROFESSIONAL DEVELOPMENT

Lean Six Sigma White Belt Certification, Vector International 2009

Project Management for Software Development, Learning Tree International

2009

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