Customer Service Sales

Grey Parks

*** ****** **., ***********, ** ****7 ( 864-***-**** (

*********@*****.***

SUMMARY Management professional with a successful track record in sales

and operations. Strengths include operating efficiently,

recruiting, coaching and developing personnel. Effective in

driving results in operations, sales and customer service

metrics.

EXPERIENCE South Carolina Employment Security Commission Greenville,

SC

Grant Employee 05/09-Present

Recruiting/Placement

. Recruit employers to post open job listings with the

state's job listing website.

. Work with unemployed individuals to help them find

suitable work. This includes help developing effective

resumes that highlight particular skill sets.

. Help individuals prepare for interviews by staging

practice interviews and providing feedback on their

responses to common interview questions.

. Attend job fairs to help recruit prospective employees for

companies.

. Match individuals with certain skill sets to open

positions that require those specific skills. Work with

employer to set up interviews with individuals who match

skills and requirements for job.

Sprint Nextel Greenville, SC

Sales and Operations Manager 01/02-03/09

Operational Efficiency

. Finished fourth quarter of 2008 ranked twenty fifth out of

over eleven hundred locations in operational efficiency and

audit compliance.

. Developed inventory tracking system that increased

efficiency and decreased shrink. Consisted of tracking and

analyzing weekly inventory patterns and training managers

and sales associates on best practices.

. Averaged over 90% on monthly compliance audits for 2008.

Audits consist of measurements for inventory shrink,

operational standards, employee productivity, customer

satisfaction, sales compliance, and company policies and

procedures.

Leadership / Coaching / Teamwork

. Subject Matter Expert for 7 stores in district on sales

compliance and operational audit issues. Led weekly call

to discuss audit scores for previous week and coach peers

on processes to increase compliance.

. Successfully trained store employees for leadership

positions such as lead consultants, assistant managers and

store managers.

. Led biweekly call with district lead consultants and

assistant managers to discuss operational and sales issues.

Created best practice folder on shared drive to compile

best practices from each store in district.

. Effectively managed staff and increased performance during

two corporate mergers.

. Promoted three times over period of seven years.

. Recruited and hired over fifty sales and customer service

personnel for retail locations. Responsible for entire

onboarding process.

. Provided coaching and shadowing opportunities to improve

customer service and sales performance of all team members.

Sales / Customer Service

. Won customer service award for 2008 by being in top 10% of

company average.

. Consistently ranked in top third of company average of

stores in customer satisfaction scores.

. Setup business partnerships to cross advertise with upstate

companies which led to an increase in sales of devices and

accessories.

. Increased traffic conversion by 25% for 2008. This led to

an increase in overall sales and revenue.

EDUCATION University of Tennessee Knoxville, TN

Bachelor of Science in Business Administration 2001

Marketing Major

SKILLS AND Trained interviewer, Excel, PowerPoint, Word, Outlook

ACTIVITIES Saluda Valley Country Club Board of Directors 01/09-Present

Town of Williamston Zoning Commission 01/09-Present

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