Manager Training

William R Owen___________________________________________

William

**** *. ******* *******, ******, California 92867

Home 714-***-****

Cell 562-***-****

E mail: *******@*********.***

Business Operations / Production Management

● Management of encompassing markets ● Strong effective leadership ● Product development

● Drives Results ● Strategic planning ● Budgeting / P&L Controls ● Superior problem solver● Retail Experience

Experience

Experience

• Operations, Cross Functional Executive, Team Builder, Motivator, Collaborative

• Achieved 200% increase in new program development and 100% improvement in forecast accuracy by leading multiple phase

Operations Team & Production offices in 18 months.

• Achieved $150k savings per month by development of decision support statistical process between two existing operations centers

2500 miles apart

• Operational Integration savings, staffing & training by design for new and current remote operations supporting 15 Branch faculties

nationwide in 3 key operations hubs.

• Created reference-site to better service clients in 1st. 90days by directing 350 accounts to view total solution, pioneered definition

and use of company wide delegations & processes with 24 hr. visibility.

Professional Experience

Sunwest Bank January 2008 – November 2009

Tustin, California

Managing Director Real Estate Lending Division

• Developed start up of Real Estate Operations center, write policy & procedures, perform credit-underwriting and servicing

task while grooming support group in banks expectations.

• Perform and managed task development of new consumer lending business within the Bank’s target markets. Provide

solutions, motivation, leadership, training and goals for daily operations activities within banks collateralized lending unit.

• Drafted banks portfolio lending products and services, provide appraisal, credit, vendor approval & direction, arranged

secondary securitized asset backed facilities meeting secondary objectives.

• Ensure compliance with policy and procedure requirements both internal, underwriting / Credit / Appraisal orders &

evaluation, external operations conferred with FDIC auditors in all assigned responsibilities and cases.

• Develop maintain strategic growth plan, increasing; Banks market share of clients - increase geographic sectors – operations;

achieved AAA quality collateral assets while achieving production and budget goals hitting $42.0M in servicing in 1 st Yr.

Pacific America Group, Inc. January 2002 to September 2007

Cerritos, California

Managing Director: Operations & Production

• Managed Supervised daily finance / credit operations and facilities for consumer lending with staff of seven.

• Initiated Secondary Division / Correspondent Relationships / Delivery Channels

• Underwrote & managing internal teams with ability to gain buy-in across functions throughout Processing,

Underwriting,

Closing / Post Closing teams.

• Administered workshops with Operations / VP of Sales, marketing and local field management to improve

product / policy knowledge, sales and pipeline management skills, provide team coaching, to ensure higher quality

applications & percentages.

• Duties include final review analysis, regulatory reporting, closing monitoring and pipeline management

• Developed and supported total solutions to customers by functioning under deadlines

Washtenaw Mortgage July, 2000 to January 2002

Ann Arbor, Michigan

Western Regional Operations Manager:

• Supervise high level, exempt Central and Western staff in daily performance of mortgage operations in Pleasant Hill Ca.

• Continual adjustment of capacity training, planning, budgeting with foreseen future growth.

• Develop and execute comprehensive business plan including market trends, services and prospect database solutions.

• Responsible; for internal & external staff operations development, recruiting, employee training, Territory

Development & Sales Capacity Building for long term growth and servicing relationships.

• Competencies: Well versed in Consumer, Agency, Non-Agency Underwriting guidelines. Underwrote 3 to 6 files per

day and supervise four underwriters covering seven western states.

Accu Banc & Accu Prime February, 1998 to June, 2000

Dallas, Texas

Manager Operations / Production:

• Responsibilities in overseeing and development of Regional Operations / Production Centers for nationwide expansion.

Performed & implement organizational functions for processing, underwriting, closing & production along with performance

objectives, salary planning and departmental incentives.

• The direct report for working with operational centers & branch personnel to create concise corporate directed development

plans. Participation in branch partner activities/events and providing specific training on products.

• Supervised project management, process reengineering and strategic planning. Create new and enhance existing loan

products for both divisions of the company, interact with development of new materials, client presentations, training

presentations.

• Continuously improve the company proprietary direct programs through interaction with the field, Senior Management,

Secondary Markets and Third party vendors. Established action plan to increase viable customer communication, product

volumes and corporate profitability.

Results: Pioneered from 2M to 40M in fundings per Mo., increased operational efficiencies by more then 75% with net increase

of revenues by approximately 30% because of well-planed & controlled expansion, within set budgets and timelines. National

City bought Accu Banc, reducing Corp personnel of duplicated positions.

PinnFund USA January, 1996 to January, 1998

Del Mar, California

National Production Mgr.:

• Established eight regional operation centers, 10 Branch offices. Recruited, supervised and trained regional

production/operations staff for programs & services.

• Drafted and implemented national job descriptions, along with proposals for staffing, and position modifications along

with accountability.

• Played key roll in development of presentations, product and training materials for nationwide use.

• Functioned as primary liaison between field network, regional centers and corporate headquarters. Programs include Sub

Prime/non-conforming Third Party single-family mortgages, concurrent fundings, portfolio, flow and bulk acquisitions.

Increased loan production from 215 closing and volume of $16M to 630 loans for $54M in funded volume per month. Representing a

300% increase in dollar volume. Numbers attained by supervised efficient staff covering both coasts and across America within

major market.

Additional Experience

Additional

• Asst. Branch Manager Lead Operations / Production for wholesale / correspondent staff for San Diego Regional Office.

• Area Manager: Operations Training for underwriting & closing department set account procedures with sale staff. Presenting

educational seminars as well as hands on training for new and existing client base

• Southern California, Operations / Production Mgr. : Primary responsibilities: Direct supervision of Operations, Underwriting,

Closing Staff and activities meeting expectations of production for Southern California Region.

• Operations / Production Manager: Assisted in loan production functions for branches in Northern, Central & Southern California.

Subsequently performed and managed a complete operating residential wholesale unit including; the writing and implementation of

procedures & policy manual; worked with personnel; recruitment, hiring and training for the corporate office & branches.

Education

Almeda University

Bachelor BA, Major Business Management

Real Estate Licenses held in California, Arizona & Ohio

TEC International – CEO Work Shops & Education

Mortgage Bankers Association of America

CAMB Member & National Association of Mortgage Brokers

Training

Training

Systems: MERS ● Fiserv ● Point ● Data Track ● Doc Magic ● Genesis ● Encompass ● XP / Vista Professional

Operating system ● Ellie Mae Banking System ● DU ● LP ● EMGIC

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