Sales Customer Service

Accomplished IT professional with strong track record success of deployment in the areas of Cloud Computing, SAAS Software and Web-based Reporting Systems. Key competencies include:

• Sales Force Administration • Project Management

• Big Machines Configurations • Business Intelligence.

• Data Integration • Relational Database Management

EDUCATION

MS, Computer Science, University of Nevada, Las Vegas, NV-2000

BS, Industrial Engineering, Nagarjuna University, India -1995

Sales Force Developer Certified – 2012

TECHNICAL

Environments: Saleforce.com platform, Apex Language, Visual Force Apex Data Loader, HTML, Eclipse IDE Plug-in, Force.com Migration Tool, Windows XP,Cloud9,Oracle /SQLSERVER

Business Objects,Crystal Reports etc.

EXPERIENCE

Local.com,Irvine,CA July2012-Current

Consultant

• Gathered and documented User requirements to build and Enhance applications in Sales Force.

• Deployed contracts in Docu-Sign by integrating information from SalesForce.

• Deployed Reports from diseparate systems by creating a visualForce pages and integrating information from Accounting Systems.

• Designed and configured case management module based on the requirements collected.

Centerstance, Elsegundo,CA Dec2011-Jun2012

Consultant

• Development and deployment of SalesForce for Avangate and Robasciotti.

• Worked on redesign of the Sales Force CRM for Robasciotti an investment company for better performance and better usability by re-architecture from Person Accounts to standard Accounts

• Successful data migration of data from old system to the new system for Robasciotti.

• System Configuration/deployment for Avangate an ecommerce company

• Provided training to Executive Management and Internal business users to use the application and develop the custom reports.

BECKMAN COULTER, Brea, CA 2006-2011

Sr Applications Architect

Handled & Involved in the deployment of several Cloud applications like SalesForce, Cloud9, Big Machines (Quoting) and Exactly(Incentive Compensation).

• Experience in business analysis techniques including requirements analysis, conceptual design, & creating detailed design specifications.

• Handled data conversion from ERP systems along with Data migration and manipulation using Sales Force tools.

• Worked on Integration of SalesForce using Tibco middleware with Oracle ERP systems.

• Develop and manage release and change Management processes for CRM that ensure reliability and consistency of all implementations and upgrades across all global sites.

• Experience in project managing resources, timeline.

• Created Visual Force pages to enhance user experience and to automate the business process.

• Designed and managed the Territory Hierarchy for the Global Organization.

• Experience in Big Machines Quoting Application and its integration to the sales force.

• Configured various workflow and approval processes to meet business requirements.

• Prepared UAT test scripts and worked on the end user training documents.

• Worked on creating a universe from dis-separate data sources, provided reports using Business Objects.

• Provide tactical user support and system maintenance for 1000 Salesforce users.

AT &T, Glendale, CA 2002-2006

Consultant

Designed and developed online web analytics/web based reporting system for yellowpages.com site.

• Created online reports for Operations and Sales department.

• Assisted in loading daily logs from Pivia servers to the UNIX servers.

• Created real time reports to retrieve data from multiple sources.

• Performed extensive manipulation of ADO.NET Data sets to satisfy client requirements

• Implemented database driven interactive content, customized information retrieval and client/server programmability.

• Responsible for administering IIS Servers and SQL Server.

• Participated in the specification reviews and created documentation detailing requirements and features.

ROBBINS BROS, Glendale, CA 2001-2002

Consultant

Involved in the design and implementation of online order tracking, customer service system and website.

• Successfully managed multi browser compatibility and XML-RDBMS integration issues.

• Key player in the creation and launch of Robbins Bros web site. Built integration test environments for all sites and promptly resolved Server errors.

• Installed and developed an application for generating a survey with WEBSURVEYOR.

CANON COMPUTER SYSTEMS, INC., Costa Mesa, CA 1999-2001

Consultant

Involved in Internet, Human Resource Requisition system and data warehousing integration project.

• Analyzed and integrated existing systems (inventory, order management) into a single system.

• Analyzed existing systems and documented the suggested implementation.

• Installed/evaluated Microsoft Share Point Portal Server, Oracle Portal Server.

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