Quality Assurance Engineer

SHAILESH M. PATEL

*** ********** ***** . ********, ******** 60103

(Cell) 630-***-****, (H) 630-***-**** . **************@*****.***

Position Applying For: Quality Assurance Analyst

Highly skilled Quality Assurance Analyst with more than 10 years of

demonstrated expertise spearheading implementing test environments for a

client-server or distributed system, team management, test planning, test

case/script writing and manual & automation test execution for

Web/Internet, Customer Order Management applications-Remedy and UNIX/Linux

based applications. Extensive experience in end-to-end testing through all

stages of the software development life-cycle, performance testing,

functional testing, regression testing, UAT testing, white-box testing,

black-box testing, and GUI testing. Ability to create and manage test cases

that fully test the requirements as well as the functionality of the

applications. Knowledge in project management process that encourages

teamwork, self-organization and accountability.

TECHNICAL SKILLS SUMMARY:

Project End-to-end Testing [SDLC], functional test, Integration Test,

Domains Regression, Unit Test, Stress-Performance test and Defect

management.

Applications WEB/Internet applications, VoIP/PBX, Telegence/AMDOCs

applications (CRM/CSM, eCare), Customer Order Management -

Remedy and Business Object.

Testing Mercury Tools: Test Director/Quality Center-QTP (10.0), SOAP,

Tools Automation tools: Winrunner and Rational Tools: ClearCase

Databases SQL, MS Access, DB2, TOAD, Oracle, Lotus Notes, Citrix

Operating UNIX/Linux OS, WIN NT/2000/XP/Vista, SunOS, Solaris,

Systems MS-DOS/Windows, VMWare

Software Visual C/C++, Web design & development, basic Java, VB scrip

Packages and Shell scripts

Languages Object-oriented programming in C++, C, XML, HTML, FTP

Hardware PC, laptop, mainframe, Macintosh

Expertise

Documentation Sharepoint, Microsoft Office [Excel, Word, PowerPoint] and

Visio 5.0

Trainings/Certifica Visual C++, Visual Basic, C, UNIX/, Microsoft Access, SQL,

tion: Quality Assurance, JAVA, Oracle and ASP.Net

Extra Excellent writing and communication skill, analytical thinker

skills with strong troubleshooting skills. Flexible, positive and

proactive attitude, Independent, self-motivated work style

within multiple team environments & Detail-oriented.

PROFESSIONAL EXPERIENCE

NEC Sphere Communication, Inc, Lincolnshire, IL

12/2009 to Present

Quality Assurance Engineer

V Working as QA Engineer for VoIP and IP PBX technology for Japan Market

V Analyze the business/technical requirements, write test cases and prepare

load test data

V Involve in major release planning, test plan and test strategy

V Perform functional and load test for VoIP phone, Softphone and perform

VMWare installation for testing.

ALCATEL-LUCENT TECHNOLOGY, Naperville, Illinois

07/2008-11/2009

Quality Assurance Analyst

For WEB/Internet and Remedy, Cold Fusion and Wireless Customer Order

Management Tool projects,

V Reviewed business & functional requirements, prepared test planning, test

case/scripts and test environments for client-server applications. As a

QA Analyst, supported business group for product demo and test demo as

needed. Also, Involved in release management team for phase gate sign-off

activities.

V Created shell script tools, used XML & UNIX/Linux platform to test batch

jobs.

V Using Quality Center-QTP, performed Unit test, functional & regression

test using manual & automated testing tools. Prepared SQL queries for

input & output data verification and interact with Oracle database.

V Logged defects and worked closely with the development & technical team

to resolve all issues.

V Worked closely with development & technical team to determine the

acceptable range for test results and performance during the each phase,

resolve the technical issue, and fix the defects.

V Generated clear and detailed daily progress reports and documented all

problems and issues in Sharepoint.

V Managed and oversaw the offshore team, assigning work and aligning teams

to best utilize resources.

V Prepared a user training guide and provides training to the new users as

needed.

IBM, Hoffman Estates, Illinois

11/2007- 07/2008

Quality Assurance Analyst

For Webs/Internet/GUI application, Customer Order Processing tool, Business

Object and-Remedy projects,

V Translated business and technical requirements into actionable test plans

and test scripts/cases

V Crafted input XML, created customers records using SOAP, created SQL

queries and used Oracle database.

V Using Test Director/Quality Center-QTP, performed functional, Unit &

regression test execution.

V Ability to follow test procedure, find software defects and follow them

to closure.

V Worked with development, technical and defect management teams to

identify the proper test data, develop testing process and actively

reduce defects.

V Worked actively for resolution and communication of cross-functional team

to resolve the issues and decisions.

V Oversaw testing staff on large projects, managed multiple assignments

simultaneously & ensured consistent achievement of all production

benchmarks and deadlines.

AT&T, Hoffman Estates, Illinois

04/2003-11/2007

Quality Assurance Analyst

For Internet/GUI testing, Light speed & Billing applications (AMDOCS tools

-CRM, CSM, Enabler, & Billing & BF),

V Supported all phases of the development life-cycle including implementing

test environments for a client-server.

V Peer reviewed business requirements, prepared test plan, test

scripts/cases.

V Crafted input XML file and shell scripts and used SOAP tool to create a

BAN/customer account, created SQL queries, used TOAD/Oracle database for

verification.

V As a QA Analyst, using Test Director/Quality Center-QTP performed manual

and automated test execution on UNIX/Linux platform and WEB/Internet

applications.

V Used OMS-API, Websphere, and Weblogic for interface testing.

V Identified critical defects, logged in Quality Center, worked with

technical and development team to resolve them. Helped technical leads to

determine the acceptable range for test results.

V Assisted developers and technical teams in identifying and resolving

problems during the test.

V Orchestrated testing activities between the U.S. and offshore teams.

Provided comprehensive technical expertise & training to overseas teams

to help boost performance & productivity.

V Prepared detailed documentation & reports for test progress and test

result on a daily basis.

MOTOROLA, Arlington Heights, Illinois

03/1993--

04/2003

Senior Software Test Technician (10/1999-04/2003)

For Cellular and Mobile applications,

V Performed code review with development group, worked with release

management group for sign-off.

V Executed extensive software integration activities using the ClearCase

tool on a UNIX/Linux platform for SCM.

V Experience with mobile software/application and end user testing of

mobile devices.

V Assisted to develop and maintain the electronic document archiving

system, tracing the software changes from release to release (version

controlled system) and verify documentation accuracy.

V Served as the Database maintenance authority to manage cellular

components database for the cellular group, contributing significant

expertise and supported 24/7 SCM emergency build activities for

customers..

V Using HTML code modified Web pages for the change control tool and

intranet.

Engineering Test Technician (03/1993-10/1999)

For electronics control modules and mobile devices,

V Responsible for evaluating the pilot and enhanced product modules for

design engineering group.

V Performed bread boarding and testing of wireless products designs using

schematics and bills of materials.

V Executed failure mode analysis and FMEA government approval, UAL and

environment related safety testing.

V Delivered complete onsite customer support & performed troubleshooting to

alleviate installation problems.

EDUCATION

Master of Science, Computer Science

The Roosevelt University, Chicago, Illinois

Bachelor of Science, Electrical Engineering

The City College of New York, New York, New York

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