Customer Service Manager
Resume:
Arlethia Burse
Miami Gardens, Florida 33055
FUNCTIONAL SUMMARY
Detailed-oriented and resourceful in completing projects, organized and
efficient. Experienced working in fast-paced environments with strong
organizational skills, technical and interpersonal skills; excellent verbal
and written communication. Highly trustworthy, ethical and discreet.
Committed to superior customer service. Confident and poised in
interaction with individuals at all levels. Self motivated and a team
player.
SPECIAL SKILLS
Experience with various internal systems in Miami Dade Transit such as
Performance Evaluation, Payroll Attendance Record (PAR) System. Proficient
in EAM DataStream, Microsoft Word, Excel, PowerPoint, Access, and Outlook.
Experience in defensive driving of passenger buses.
EDUCATION
South Miami Senior High School
Miami, Florida
High School Diploma
EXPERIENCE
2004-Present Miami-Dade Transit
Miami, Florida
Clerk 4 (Leadworker)
Responsible for making calls to businesses to find out if they are
knowledgeable of the program that Miami-Dade Transit has that is called
Disadvantage Business Enterprise (DBE). Responsible for doing the Budget,
ordering of supply using the HCF GSA ordering system, doing requisition for
the Office of Civil Rights and Labor Relations using the EAM DataStream
system, do the Payroll Attendance Records (PARS) and distributing the Pay
Checks. Acting as the Administrative Assistance for our division,
Scheduling of meetings for DBE area, Receive and respond to telephone
inquires, filing of correspondence letters, Data Entry, faxing
documentations; sort the daily mail for the OCR & LR department. Knowledge
of Personnel Policies, Procedures, Rules and Regulations of Miami Dade
Transit system. Delivering customer service to the public daily while
relieving the Switchboard and other personnel/ payroll related duties.
Worked for the Election Department as an Election Specialist, in charge of
setting up the electronic voting machines, also assisting the public in
making sure that they are in the correct precinct and can vote. Also, prior
to becoming an Election Specialist I worked for the Election department as
Clerk. I have been doing the special job since 2004 Election years.
Resume
Arlethia Burse
Page 2
2003 - 2004 Miami-Dade Transit
Miami, Florida
Personnel Technician
Responsible for keeping up the entries for the Grievance, Nation Origin
Data Base, Internal Complaint, Recruitment Tracking and Equal Employment
Opportunity logs. Responsible for helping with Scheduling of meetings, the
Payroll
Atten
creases.
Responsible for sorting paychecks by divisions, returning unclaimed
paychecks to Administrative Services. Assist
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To school and back. Responsible for making daily checks of the school bus
as far as maintenance (Checking tires, looking for leaks and fluid on the
ground).
1996 - 1997 Florida Power and Light Agency Miami, Florida
Collection
Duties were to carry equipment used to disconnect unpaid light service,
responsible for a number of accounts payable due to Florida Power and
Light. Customer Service out in the field with the public up front to try
to collect some kind of payment for service.
1996 - 1997 Larkin Hospital Miami, Florida
Food Service Aid (Part-Time)
Duties were to make patients trays, stock refrigerators, and shelves with
food supplies on patient's floors in the hospital. Inventory of supplies
as they come in for the hospital kitchen. Delivering customer service to
the public and the employees daily while assisting them with their food
orders while holding a cashiering duty
1994 - 1996 K-Mart Miami, Florida
Restaurant Manager (Little Ceasar's)
Administrative duties as a Manager were to manage staff of 25 employees,
order supplies and prepared the shift schedules. Payroll and distribution
of employee's time cards and
Paychecks. Responsible for hiring and termination of employees, managing
of large sums of money, data entry and other administrative duties.
Administrative and Personnel
decision making as it relates to the organization. Delivering customer
service to the public daily while assisting them with their orders.
Trained employees how to properly stock shelves, cashiering, preparation of
pizza crust, etc. and other office duties.
Resume
Arlethia Burse
Page 4
1993 - 1994 Velvet Cr me Doughnut and Gourmet Coffee Shop
Cashier
Duties were attending to the customers by preparing for them their doughnut
and coffee orders, charging them for their orders and preparing assorted
doughnut.
1993 - 1993 Pinkerton Security Miami, Florida
Security Guard
Worked as Security Guard personnel on the gate and grounds of Briarwood
Community. Security involved doing a daily report of all activities,
giving directions of the property to residents and visitor's as they
entered and exit the premises
1991 - 1993 Burger King Miami, Florida
Assistant Manager
In charge of ordering food and supplies for the restaurant. Shift Manager
of 15 to 20 employees. Prepared schedules for the various shifts.
Responsible for distribution and calculation of personnel payroll for the
employee's. Managing of large sums of money, making daily deposits to the
bank for the restaurant and other administrative duties as required by
Burger King Management.
1987 - 1989 US Army, United States Armed Forces Germany
Specialist 3
Specialized in food services and marksmen in weapons. Individual Ready
Reserve Army - Honorable Discharge after 10 years of service in 1998.
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